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We where put on a wing that was being renovated. After we payed for the room he told us our room was newly renovated. When we got to the room there was a figure (light that flashes when there is a fire) that was broken,...More
1 Thank dttadobson
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 4 August 2017
Thank you for sharing some thoughts about your experience. We are very sorry that your stay was negatively affected by the current renovations we are undergoing. Our updates are very exciting and will give us and our guests a fantastic new experience to share, but...More
Great clean room and hotel staff. Shuttle to and from airport was effortless and on time. Hotel is next to a trailway for running and has good restaurants within .2miles. Could not ask for more from a hotel. My only recommendation is that they do...More
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Thank Michael B
Response from Keith H, Front Office Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 30 October 2016
I am so glad that you enjoyed your recent stay with us at the Holiday Inn Express and Suites Alcoa. Our local Alcoa/Maryville Greenway is one of the best extras for our hotel. We love for our guests to come and see the beauty of...More
After a fantastic, memorable stay several years ago we were disappointed in our stay this time around. Room was dirty and dated. Toilet had an issue where you had to wiggle the flush handle in order to get it to stop running. It looked like...More
2 Thank Randall L
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 25 July 2017
Thank you for coming to us with your concerns. We're honored by your continued loyalty as a returning guest and are concerned to hear that you've noticed a decline in our accommodations. Please accept our apology for cleanliness that was not up to...More
DO NOT STAY HERE!! Stayed at this hotel on July1 and it is an old, filthy property. Morning front desk staff (especially the young man) was extremely rude. I am an ihg rewards member who has stayed in ihg properties all over the U. S....More
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 10 July 2017
Thank you for bringing your concerns to us. We welcome constructive feedback since it is an opportunity for us to improve. Please accept our heartfelt apology for service and cleanliness issues that didn't reflect our usual high standards. Your comments will be reviewed by our...More
The staff at the hotel is excellent. The building is awful and needs not only a remodel, but a full overhaul. I would never pay full price for the room given the shear poor condition that it was in, and it's both cosmetic issues and...More
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 24 June 2017
We appreciate your feedback and will certainly take your comments into consideration. It's nice to know that you received high-quality service from our staff. Our guests' comfort and happiness is always top of mind and knowing that you received personalized, friendly attention is always a...More
US$103 - US$170 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Alcoa (Knoxville Airport) Hotel Alcoa ,