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Candlewood Suites Knoxville Airport-Alcoa

103 reviews
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Traveller (14)
Room & Suite (26)
Pool & Beach (1)
Overview
  • Excellent48%
  • Very good31%
  • Average9%
  • Poor8%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Suites
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (103)Write a Review
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All reviewsfull size fridgean extended stay hotelonly stayed one nighttwo burner stoveaccess roadfront deskbed was very comfortablegranite countertopsarrived late in the eveningguest rooms areprice was reasonablewould stay here againrecommend this hotelstaff was very friendlyearly flightrooms were cleana great place to stay
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1 - 5 of 102 reviews
Reviewed 6 November 2017

I experience service mishaps while at this hotel. My first contact was with the front desk - they didn't tell me where to catch the shuttle at the airport (in a not so obvious location). They gave me a handicap room with a special shower,...More

1  Thank Tim_of_Gilbert
Response from chasityi2015, Manager at Candlewood Suites Knoxville Airport-AlcoaResponded 7 November 2017

Thank you for taking the time to review our property. We apologize for the inconviences you experienced during the stay to our area. The Knoxville airport is located in Alcoa and does have specific locations for shuttle services and doesn't allow pick-up at the main...More

Hotel's Favourite
Reviewed 7 June 2017

Whenever we travel we prefer to stay at Candlewood Suites. We like having a kitchen at our disposal complete with toaster, dishes and other necessary items needed to cook a meal. We stayed in a studio and the room was clean and the bed was...More

Thank wwjd1947
Response from 865ChasI, Front Office Manager at Candlewood Suites Knoxville Airport-AlcoaResponded 8 June 2017

Thank you for taking the time to tell us about your experience at Candlewood Suites KNOXVILLE AIRPORT-ALCOA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience....More

Reviewed 9 October 2017 via mobile

This Candlewood is older style, but spotlessly clean even if a little worn round the edges. The best thing is that it is well set back from the road, so very quiet ( unlike other neighbouring hotels ). Our room was fine, but the bed...More

Thank ostan14
Reviewed 20 September 2017

Stayed here for the August 21, 2017 solar eclipse. The hotel was in the path of totality. The hotel was obviously sold out, but the staff did a great job accommodating what they said was their busiest few days ever. Check-in and check-out were quick...More

1  Thank astroguy22
Response from 865ChasI, Front Office Manager at Candlewood Suites Knoxville Airport-AlcoaResponded 4 October 2017

Thank you for taking the time to tell us about your experience at Candlewood Suites KNOXVILLE AIRPORT-ALCOA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience....More

Reviewed 26 August 2017 via mobile

This is a standard CWS very close to TYS airport for good rates. It is a bit rundown but with very friendly service. Spacious rooms with quiet hallways. A minor facelift would elevate the review a star. To correct a reviewer above, this is not...More

Thank Lauri F
Response from IHGService, Guest Relations Manager at Candlewood Suites Knoxville Airport-AlcoaResponded 10 September 2017

Hi Lauri F, Thank you for contacting us about your experience at the Candlewood Suites Knoxville Airport-Alcoa. Although you find our location, service and rooms satisfactory, I am sorry to read that you find our facility needing some update. IHG sincerely cares about your experience,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Details
Price range
US$74 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$74 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (14)
Room & Suite (26)
Pool & Beach (1)
Questions & Answers
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taymai
26 August 2015|
Answer
Response from chasityi2015 | Property representative |
Thank you for inquiring about our property here at Candlewood Suites Knoxville Airport. You must be 18 years old with a valid Drivers License and a credit card, in order to book a room. We look forward to accommodating your... More
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Votes
Room Tips
"I wouldn't recommend this hotel."
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"Room on the top floor to avoid loud walkers"
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"Fills up fast on University of Tennessee home games."
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"avoid the third floor where the pets and smoking rooms are"
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