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Country Inn & Suites By Carlson, Knoxville Airport

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Country Inn & Suites By Carlson, Knoxville Airport
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219 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Knoxville Airport
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Showing 217: English reviews
Georgia
Reviewed 11 June 2016 via mobile

Called at 8 for assistance with plumbing issues. No response until 2nd phone call at 9:49. Breakfast was horrible. Lampshade on nightstand dirty. Overall dingy, old and outdated furnishings. I booked online to qualify for a discount. To verify the price, I called the front desk. The clerk informed me "The rooms are $105 and that rate should not be...

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Helpful?
Thank thall95
Bill B, General Manager at Country Inn & Suites By Carlson, Knoxville Airport, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Bill Bailey

Atlanta
Reviewed 9 June 2016

Over the Memorial Day weekend I was taking my family to the Wilderness Indoor Water Park in Tennessee. We have a extra day before the park had open rooms so I stayed at the Country Inn & Suites which was about 45 minutes from the Park. We arrival at 1 pm and we checked into the hotel a little bit...

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Thank Willisblak
Bill B, General Manager at Country Inn & Suites By Carlson, Knoxville Airport, responded to this review

Thank you for taking the time to submit a review of your recent stay. We apologize for the dissatisfaction of your stay.We will review the conditions and cleanliness to make sure all rooms are up to standards. Your feedback is beneficial and will help us make necessary improvements to ensure a positive guest experience. -Bill Bailey

Reviewed 6 June 2016 via mobile

We wanted to be near the airport having gotten in late. The driver in the shuttle was also the desk man who checked us in. The rooms are modest but clean. Our main complaint was a lousy shower head. We really didn't stay long enough to sample the amenities but there was complimentary coffee.

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Thank Jonboy111
Jonesboro, Arkansas
Reviewed 26 May 2016 via mobile

I have stayed at several Country Inn and Suites and this time I was disappointed. The room was clean and staff friendly but for a suite it was small. We were left waiting one morning for half an hour for eggs to be cooked for the breakfast buffet. They did not make any attempt to keep the buffet full of...

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Helpful?
Thank P1135VTtinab
Bill B, General Manager at Country Inn & Suites By Carlson, Knoxville Airport, responded to this review

We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. We work hard to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We hope you will give us another chance...

Reviewed 21 May 2016 via mobile

First time staying at CI& S not very impressed. I think they deal in first time business or traveling through. Not much effort has been made to keep the hotel up. I saw many things that need repair or cleaning,furniture in room looked like it was second hand (scared and marked up) Rooms are dated with no plug for phones...

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Thank Carl S
Reviewed 20 May 2016

The rooms were partially remodeled; the bath vanity was very nice and you could tell it was new but they totally ignored the water closet with toilet and shower - old dirty tile around toilet; grout was gross and black around the base of the toilet. Additionally, the furniture was clearly a decade old - nicked up and shabby looking....

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Helpful?
Thank Donna C
Bill B, General Manager at Country Inn & Suites By Carlson, Knoxville Airport, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Bill Bailey

Maryville, Tennessee
Reviewed 10 May 2016

Had a nice quiet room and enjoyed my 2 night stay. Refrigerator in the room leak a little bit. And the water in the heated pool was very very cold I don't think the pool was heated at all period in the hot tub is only big enough for three people it could be bigger maybe 5 person or 6...

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Thank B4205INjamesc
Tampa, Florida
Reviewed 20 April 2016

Nice clean close to airport...nice and quiet a nice parking lot close to room ...if you want to go out for dinner several restaurants I have enjoyed eating at not for from the hotel not a lot of traffic nice area to stay at if you are flying out of Tyson McGhee airport and the car rental places are under...

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Thank Ramona R
Jackson, TN, United States
Reviewed 15 April 2016

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Thank Tom M
phila, United States
Reviewed 11 April 2016

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Thank Joe F

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites By Carlson, Knoxville Airport, TN! Find a warm greeting and a comfortable hotel room or suite when you book a stay at this hotel's convenient location near the Pellissipi Parkway in Knoxville, TN. Get out and explore fantastic attractions like the Blount Mansion, the Knoxville Museum of Art and the University of Tennessee-all just minutes away-and take advantage of free 24-hour shuttle service to McGhee Tyson Airport (TYS). Whether you're visiting for a business conference or vacation, you are sure to feel right at home thanks to the complimentary, hot Be Our Guest Breakfast buffet, rooms with refrigerators and microwaves, and free high-speed Internet access. Ensure yourself an incredible visit to the Knoxville area by booking online today! ... more   less 

Additional Information about Country Inn & Suites By Carlson, Knoxville Airport

Address: 162 Cusick Rd, Alcoa, TN 37701-3126
Region: United States > Tennessee > Alcoa
Price Range: $108 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Knoxville Airport 2.5*
Number of rooms: 62
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Also Known As:
Country Inn And Suites, Knoxville Airport
Country Inn & Suites, Knoxville Airport Hotel Alcoa
Country Inn Alcoa
Alcoa Country Inn
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Questions & Answers

Questions? Get answers from Country Inn & Suites By Carlson, Knoxville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We enjoyed a room on the first floor.”
 of 5 bubbles PhyllisD59, 6 Jul 2016 | Read review
“Third floor is best (less noise)”
 of 5 bubbles DRWINK1, 28 Oct 2015 | Read review
“Look at other hotels”
 of 5 bubbles b182fly, 23 Oct 2015 | Read review
“I was told by the manager that rooms on ground floor tend to smell musty. Maybe try second or third floor?”
 of 5 bubbles SusanB928, 7 Aug 2015 | Read review
“This is near an airport, but the noise is not bad!”
 of 5 bubbles teachingmomoftwo, 20 Jul 2015 | Read review
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