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Comfort Suites University

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#11 of 37 Hotels in Abilene
Certificate of Excellence
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170 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Reviewed 8 November 2016 via mobile

The room was falling apart with wet patches on the ceiling, the carpet peeling away from the wall and cockroaches in the bathroom. There was an empty energy bar wrapper, an empty bottle of water, and someone's balled up hair left on the table and packaging for coffee. The only bright spot was nice lady in the breakfast room.

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Helpful?
Thank Jessica B
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Jessica, Your feedback is extremely valuable to our continual improvement. We are concerned with your report of your room as it sounds like housekeeping may have not finished their task of properly preparing the room prior to your arrival. We encourage our guests to inform us of any and all issues they experience during their stay with us so our...

Houston, Texas
Reviewed 1 November 2016

On the first night of our road trip towards New Mexico, we stayed here. It is located right as you come into town from the east. The room was large and clean. Great bed and pillows. The breakfast area was large and the food offerings were perfect. One thing we really liked was the placement of the coffee pots on...

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Helpful?
Thank houstonnative47
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

We wish you the best of luck during your road trip to New Mexico! Glad to hear we provided a convenient stopover during your traveling. Thank you for sharing your compliments with us in regards to our clean, spacious rooms and comfy beds. It is also great to hear you enjoyed our complementary breakfast and setup. We hope to see...

Dallas
Reviewed 27 October 2016

Newer hotel. For some reason we keep getting a handicap room. The roll-in shower that ends up with water all over the bathroom is a pain. Will make a special request in the future. The room is clean. Personnel smoking by the back door is bad form and the back door room key-lock did not work. Needs some maintenance before...

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Helpful?
Thank Texas_Semipro
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

We are glad you had an enjoyable stay with us, although we apologize for giving you an accessible room when it was not necessary. We will speak with our personnel in regards to your suggestion and their smoking breaks. We look forward to seeing you again in the near future and providing you with a better experience than the last....

Toronto
Reviewed 26 October 2016

Stayed at this property while in town for ACU Homecoming. Room was very large (I come from a big city where space is at a premium so this was a real treat), bed was very comfortable, property is clean and well tended. Was not disturbed by outside or inside noise of any type. Breakfast was simple yet ample - scrambled...

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Helpful?
Thank Tall_Travel_Tales
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

It is wonderful to hear you enjoyed your stay with us in our spacious accommodations. Thank you for taking a moment to share your positive thoughts with us. We are glad you enjoyed our assortment of options for breakfast, as well as our standard for cleanliness. We will make the suggestion to our staff about acquiring ice from the ice...

Reviewed 23 October 2016

We were in Abilene attending a bridge tournament. The tournament included games each morning, afternoon and evening. We chose afternoon and evening. Thus, we were in the room mornings. When we returned after the evening bridge game, we found that we had not received maid service. The General Manager was called, but we were informed this hotel does not have...

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Helpful?
Thank ken m
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Ken, We hope you did well in the tournament during your recent travels. We apologize that your room was not properly serviced when you returned from your evening bridge game. While we are glad you informed us of this inconvenience, we apologize that we were not able to assist in finding a solution. Our housekeeping works very hard to ensure...

Cape Cod
Reviewed 15 October 2016

Very conveniently located...just hard to find because their sign is quite a bit back from the road with other signs in front of it. very clean, typical hotel breakfast, very clean room and comfortable beds. Price i got through TripAdvisor was excellent

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Helpful?
Thank debbmm
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

We appreciate you taking the time to provide your feedback regarding your recent stay at our property. We are excited to hear you enjoyed your time with us. We take pride in providing clean and comfortable accommodations at a great value and we are happy you were satisfied with our standards. We certainly hope to welcome you back the next...

Mesquite, Texas
Reviewed 14 October 2016

Hotel looked fine, inside and out. We started our check in at 7 pm...as we were checking in, people were checking out. A former guest told me there was no hot water. I asked the girl at the desk and she said "run it for 5 minutes." We went to our room on the 4th floor...and there was no hot...

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Helpful?
Thank mdenning1951
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Firstly, we would like to thank you for sharing your experience with us. We are very sorry to hear that during your stay, our property experienced some trouble with the hot water. While lack of hot water is not typical of our property, we apologize the front desk did not notify you of the problem prior to check in. We...

Reviewed 14 October 2016 via mobile

Very clean, quite, and the staff was very friendly. I loved the warm cookies available to the guests. The only thing that wasn't perfect was the water in the shower didn't get hot, just warm. I would stay here again if I ever come back to Abilene.

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Helpful?
Thank Dwalker12356
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Providing clean, comfortable accommodations, paired with friendly service is what we strive for, here at Comfort Suites University! We are pleased to hear we accomplished this during your recent stay with us. We are also glad you enjoyed our freshly baked cookies! Hopefully during your next stay with us, you will not experience any issues with the hot water in...

Amarillo, Texas, Usa
Reviewed 12 October 2016

Good experience all around. Friendly staff, clean room, convenient location, good breakfast. Really enjoyed staying here. If I have any complaint it would be about the pull out sofas. I wish they would have better mattresses.

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Helpful?
Thank Karin G
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Thank you for choosing Comfort Suites University during your visit to Abilene! We are happy to hear you enjoyed our high standard for cleanliness and customer care. We will keep your suggestion in regards to the pullout couch, in mind when making future upgrades, as we are always searching for ways to create a more comfortable experience. Again, thank you...

Prairieville, Louisiana
Reviewed 5 October 2016

Both night & morning front desk clerks were very professional. We were desperate for a place to lay our heads @ 2am from driving all day & the rate was reasonable. The beds were comfy cozy & the room was clean, but the carpeting was badly stained (which made it "feel" a bit less than clean), the shower only got...

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Helpful?
Thank lea5150
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

We are grateful for the trust you put in our accommodations to provide you with the clean and comfortable experience you were hoping for. After a long drive, finding a comfortable bed is definitely a priority. We are happy to hear we successfully delivered that comfort. In addition, we would like to thank you for notifying us of the issues...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Comfort Suites University

Address: 1902 E Overland Trl, Abilene, TX 79601-6605
Region: United States > Texas > Abilene
Price Range: $108 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites University 2.5*
Number of rooms: 68
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Also Known As:
Abilene Comfort Suites
Hotel Style:
#9 Business Hotel in Abilene
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Questions & Answers

Questions? Get answers from Comfort Suites University staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The usual - away from elevator, machines, etc.”
 of 5 bubbles 307richd, 15 Jan 2017 | Read review
“All rooms are good.”
 of 5 bubbles O6067JFcarls, 6 Jan 2017 | Read review
“Check A/C noise before staying in a room.”
 of 5 bubbles , 23 Oct 2016 | Read review
“Room 402. Watch out for the water in the shower as the hot and cold are labeled backwards.”
 of 5 bubbles MrGT5oh, 26 Sep 2016 | Read review
“Get an upper floor for a quieter room.”
 of 5 bubbles williamts88, 30 Aug 2016 | Read review
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