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Crowne Plaza Dallas Near Galleria- Addison

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Crowne Plaza Dallas Near Galleria- Addison
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335 Reviews from our TripAdvisor Community

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Showing 324: English reviews
Reviewed 2 weeks ago via mobile

We booked our hotel room at the Crowne Plaza because we thought it was close to the galleria. Even though the hotel says near galleria it is not and the hotel shuttle service runs to the galleria just a couple times a day. When we first got there we were surprised that we had to pay $14 a day. For...

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Helpful?
1Thank Caleb B
IHGService, Guest Relations Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear Caleb B, Thank you for taking the time to review our property and for choosing to stay with us. I’m very disappointed to hear about your experience on your recent stay due to the hotel location, shuttle service program, bathroom cleanliness and noise levels. I want to assure you we are very proud of our level of service, cleanliness...

Phoenix, Arizona
Reviewed 3 weeks ago

Stayed for three days at the Crowne Plaza. It is about 30 - 45 minutes to downtown (depending on traffic) and is about 35-50 minutes from DFW and 20 - 30 from Love Field. Many, many restaurants are plentiful within 1 to 3 miles from the hotel--both fast food, sit down, and expensive. Arrived late in the evening and was...

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Helpful?
1Thank James K
Branson, Missouri
Reviewed 3 weeks ago via mobile

My husband stayed three weeks for business. I went for four days and visited him. Loved the hotel. The staff was unbelievably service oriented. Restaurant in the hotel has very good food. The only negative is the walls and ceilings in the room are very thin so if someone is standing in the hall around your room you can hear...

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Helpful?
Thank Melissa P
Illinois
Reviewed 4 weeks ago via mobile

I stayed at the Addison Crowns Plaza for one night in business. The room and bed were great for a great price. Very clean, great bar/restaurant and friendly people. (Food was good too!). Now the downside, thin walls and an inconsiderate neighbor who kept the tv on literally ALL NIGHT (it was still on in the morning) made for a...

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Helpful?
Thank Rockabird
Crowne A, Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear Rockabird, Thank you for taking the time to write a review about your recent stay with us. I apologize that your recent stay did not meet expectations and you were inconvenienced by other guests. I appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have...

Reviewed 4 weeks ago via mobile

I came to Dallas for my birthday. The hotel is very nice The room was clean. The only downside is that the tub plug was broken. I really appreciate the tile floor through out the the property. Everyone was nice and helpful

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Helpful?
Thank David F
Crowne A, Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear David F, Thank you for your review and recent stay with us! I am glad to hear that you enjoyed your stay with us and we look forward to your next visit. Warmest regards, Guest Services Specialist

Gold Canyon, Arizona
Reviewed 4 weeks ago

I stayed here for 5 nights and found the staff to be friendly and helpful. This was the host hotel for the Dallas/Ft Worth 3Day Walk for the Cure. The staff wore special pink t shirts and decorated for the event. They provided a continental b.fast for the participants on Friday. The b.fast was buffet or ala carte. On Sunday...

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Helpful?
Thank RetiredTraveler247
Crowne A, Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear RetiredTraveler247, Thank you for your review and recent stay with us! I am glad to hear that you enjoyed your stay with us and we were honored to have you all here for the Susan G Komen 3 Day Walk! We look forward to your next visit. Warmest regards, Guest Services Specialist

Del City, Oklahoma
Reviewed 4 weeks ago via mobile

Stayed overnight at this hotel for a business conference. The staff was pleasant but when I got to my room I could see it needed updating and smelled moldy. The room was comfortable but was grossed out by the curtains. See pictures. This is enough to keep me from returning. I understand it's a very large hotel but at least...

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Helpful?
Thank David T
Crowne A, Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear David T, Thank you for taking the time to write a review about your recent stay with us. I apologize that your recent stay did not meet expectations. I appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back...

Waco, Texas
Reviewed 4 weeks ago

Very nice experience at the Crowne Plaza. The hotel is very close to several nice restaurants and a British Pub is just across the street. The breakfast was included and was very good. The only thing I didn't like was being charged $14 for parking my car. the hotel provided a shuttle to the Oktoberfest which was very nice. I...

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Helpful?
Thank Cowboyfan0606
Crowne A, Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear Cowboyfan0606, Thank you for your review and recent stay with us! I am glad to hear that you enjoyed your stay with us and we look forward to your next visit. Warmest regards, Guest Services Specialist

Reviewed 4 weeks ago

I stayed here for a total of three nights. Staff is quite friendly, rooms were nice size & clean. The hotel is aged a bit. The halls has an oder, just smells old but room didn't have that smell! Mattresses need to be updated. The bar & restaurant are nice.

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Helpful?
Thank Felicia J
IHGService, Guest Relations Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear Felicia J, Thank you for your feedback regarding your stay at Crowne Plaza North Dallas-Addison, TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the rooms and our staff. However, we’re sorry we fell below your expectation regarding the hallway and the mattress. We will...

Adelaide, Australia
Reviewed 1 November 2016

We love Crownes and were thrilled with the spacious room we were assigned for our four-night sojourn on our six-month road trip around the USA. There were a few things not quite up to scratch with this Crowne, however. Firstly I noticed the top bed sheet was worn so thin you could see through it and was very limp and...

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Helpful?
Thank SalineSS
IHGService, Guest Relations Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear SalineSS, Your stay with us is much appreciated and your thoughts are valuable. We value your satisfactory ratings on our favorable location and the level of service we have provided. On the downside, it is disheartening to know that you had to go through some inconveniences primarily on the repair of your bathroom drain and the lack of inspection...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a VIDEO TOUR of our hotel. Discover all that Dallas has to offer! The Crowne Plaza Hotel Dallas Near The Galleria is centrally located in the heart of the North Dallas Addison business district featuring over 170 restaurants, entertainment venues and some of the most prestigious shopping in the Dallas area including Galleria Dallas. Crowne Plaza Hotel Dallas Near The Galleria offers numerous amenities, including high-speed Internet access, an over sized work desk and ergonomic chair, complimentary weekday USA Today newspaper and our exclusive Sleep Advantage Program featuring luxurious bedding and sleep amenities. For end-of-the-day rewards, enjoy cocktails in the Atrium Bar with its hardwood floors, plush sofas, granite tabletops, fireplaces and multiple plasma TVs or dine at McArthur's Restaurant with its eclectic cuisine. Take a dip in our pool, or stay energized at our well-equipped fitness center, its great way to unwind. The Crowne Plaza Hotel Dallas Near The Galleria is a favorite for business and leisure travelers to Dallas and we want to become your favorite too. ... more   less 

Additional Information about Crowne Plaza Dallas Near Galleria- Addison

Address: 14315 Midway Rd, Addison, TX 75001-3505 (Formerly Crowne Plaza North Dallas-Addison)
Region: United States > Texas > Addison
Price Range: $146 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Dallas Near Galleria- Addison 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Crowne Plaza North Dallas-Addison Hotel Addison
Crowne Plaza Addison
Addison Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dallas Near Galleria- Addison staff and other travellers.
5 questions
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Questions? Get answers from Crowne Plaza Dallas Near Galleria- Addison staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room closer to lobby on upper floor if you want it quiet.”
 of 5 bubbles 854jimk, 17 Nov 2016 | Read review
“Understand that no queen beds are offered - double or kings.”
 of 5 bubbles RetiredTraveler247, 9 Nov 2016 | Read review
“Check the plumbing.”
 of 5 bubbles SalineSS, 31 Oct 2016 | Read review
“Dallas is a flat prairie, so don't expect views. Food is great and reasonable. Service a delight.”
 of 5 bubbles kenmcnerney, 16 Oct 2016 | Read review
“Try to choose rooms located at the front end because the hotel has rooms that can be located far in the back”
  • Room exterior
  • Ceiling falling apart
 of 5 bubbles danilos514, 14 Oct 2016 | Read review
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