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Courtyard Dallas Allen at the John Q. Hammons Center

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#4 of 8 Hotels in Allen
Certificate of Excellence
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Courtyard Dallas Allen at the John Q. Hammons Center
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334 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Dallas Allen at the John Q. Hammons Center
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Showing 330: English reviews
Trabuco Canyon, California
Reviewed 22 April 2015

Right next to the John Q Hammons Center. Also, very close to a lot of great shopping and restaurants. Hotel is clean and comfortable. Downsides: No feather pillows are available and AC in common areas is SUPER COLD - so you may find you need a sweater. Hair dryers are very small and inefficient if you rely on one to...

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Helpful?
Thank JJA735
San Jose, California
Reviewed 16 April 2015

Second visit to the property. Consistent, the service is good, nice friendly people. They have a bistro downstairs, but only open for breakfast and dinner. There is also no room service. Otherwise, they have snacks for purchase by the reception area. But, the area is surrounded by restaurants and shopping, a lot of it by just walking a short distance....

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Thank TripShawn
James P, Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear TripShawn, Thank you for your review of our hotel. We value your feedback, as it allows us to provide 100% satisfaction for our guests going forward. Please know that I have forwarded the issue of concern to the appropriate department head for follow-up. If there is anything further I may do for you, please use the contact information provided...

Dallas, Texas, United States
Reviewed 3 April 2015

I live in Dallas, but had out-of-town clients up in Allen and decided to stay where they were. They are used to staying at five star hotels in downtown Dallas, and this was the closest we could get. This Courtyard looks like a hotel. Nice lobby. Nice rooms. The parking isn't optimal since it is limited around the hotel and...

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Helpful?
Thank Liz K
James P, Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear Liz, At the Courtyard by Marriott Allen at the John Q. Hammons Center, we strive for 100% guest satisfaction, comfortability, and a problem-free stay. Unfortunately, we fell short of your expectations, and we sincerely apologize. Please know that I have passed this information on to the appropriate department managers for review and training opportunities. We value your feedback, as...

Allen, Texas
Reviewed 17 March 2015

This has got to be hands down the best hotel in Collin County. We stayed at the hotel due to the fact that we were remolding our home, we were upgraded to a room with a balcony which is their junior suite. The rooms are clean, bed is comfortable. They have an indoor pool which is nice. The only problem...

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1Thank kstategrl2002
James P, Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear kstategrl2002, Thank you very much for your review of our hotel. I wanted to take the time to discuss with you the matter of our housekeeping department knocking on your door so early in the morning. Allow me to formally apologize on the behalf of our hotel for your discomfort and most-likely being awoken at an unexpected hour. Please...

Dallas, Texas
Reviewed 14 March 2015

Love that it's all new - one of the nicest Courtyards we've been to - especially lobby areas, gym, pool. Room a bit more typical, still mostly new, although the shower grout starting to show some age. Bed was a bit hard, decent non-feather pillows. Only bad thing was that somehow the room doors don't seem to fit tight and...

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Helpful?
Thank a-travelin-foodie
James P, Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear Valued Guest, Thank you very much for your submitted feedback. I wanted to take the time to respond to the minor challenges you faced while staying at our facilities. Please rest assured that we are making steps to revitalizing and refreshing our facilities to keep that sparkle shining! As far as the noise is concerned, I apologize you experienced...

Houston, Texas
Reviewed 6 March 2015

We stayed 3 nights. This hotel was built in 2009 and is nice with a location close to many restaurants, shopping, and outets. The room was clean, the lobby was nice, and the service was good. The indoor pool was appreciated. The only issue we had was the HVAC in the room would periodically come on every 30 minutes and...

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Helpful?
Thank Tenderpaw01
James P, Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear Tenderpaw01, Thank you for your feedback regarding your most recent stay with us! I am sorry to hear that you experienced an issue with our hotel, and would be more than happy to speak with you about your experience. Please see the information below and, at your convenience, contact me and we will strive for resolution! Thank you for...

Broken Arrow, Oklahoma, United States
Reviewed 5 March 2015 via mobile

Beautiful hotel and great location, conveniently located off highway 75. A shoppers paradise. Walking distance to the allen premium outlet. Stayed there for a girls night out. Highly recommend, would definitely stay again!!

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Helpful?
Thank Kay H
James P, Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Hello Tenderpaw01, Thank you for taking the time to write about your recent stay with us. We are certainly appreciative of your feedback, as this gives us an opportunity to improve upon your expectations as a valued guest. We are sorry to hear that you had issues with our in-room HVAC system, and would be more than happy to speak...

Houston
Reviewed 27 February 2015 via mobile

So our team stayed here and had a great experience. Staff was pleasant and helpful. Room was nice and convenient to so many things. Would stay here again. Lots of restaurants and shopping in the area. The only downside was parking was across the street in a garage.

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1Thank HoustonTexasDad
Matthew H, Front Office Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear HoustonTexasDad, Thank you for taking the time to write about your recent stay with us. I hope to see you all again soon!

Nairobi, Kenya
Reviewed 26 February 2015

Marriott has a standard and they maintain it... Courtyard in Dallas was no exception.. Great ambiance, spacious rooms and best of all? Right across the road from the Outlet mall! There's a huge parking space with easy access to the lobby for when you rent a car. Did I mention it is literally the best place to stay if you...

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Helpful?
1Thank Nabata
Matthew H, Front Office Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear Nabata, Thank you for your review of our property! Yes, our hotel is located in a great spot with lots of shopping and dining options. We look forward to having you back with us the next time life brings you to our location.

Brinkley, Arkansas
Reviewed 17 February 2015

I came to Allen Tx to see my son Coach A basketball game in Lenoard Tx and stayed at the courtyard Marroitt in Allen Tx. This hotel is a 10 plus beautiful decor,clean rooms and a great staff. Sits right in the middle of the outlet mall and the Allen Mall which was a plus for me . all sorts...

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Helpful?
Thank Gwendolyn B
Matthew H, Front Office Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear Gwen W, Thank you for taking the time to write about your experience at our hotel. I was pleased to hear all the great things that you had to say. I look forward to seeing you and your daughter back again!

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Near Courtyard Dallas Allen at the John Q. Hammons Center

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The new Courtyard by Marriott Dallas/Allen at the John Q Hammons Center is conveniently located at the intersection of Hwy 75 and Stacy Road in The Village at Allen. The hotel includes 228 guest rooms and suites with over 15,000 square feet of flexible meeting space. This north Dallas hotel features our new lobby with inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect.which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Located in The Village at Allen there are several dining, shopping, and entertainment options steps away. The Allen Events Center is located next door and home to the Allen Americans Central Hockey League team. Companies within a short distance include: Raytheon, Jack Henry & Associates, State Farm, PFS Web, Frontier and Experian. ... more   less 

Additional Information about Courtyard Dallas Allen at the John Q. Hammons Center

Address: 210 East Stacy Road, Allen, TX 75002
Region: United States > Texas > Allen
Price Range: $174 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Dallas Allen at the John Q. Hammons Center 3*
Number of rooms: 228
Reservation Options:
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Also Known As:
Courtyard Dallas Allen At The John q Hammons Hotel Allen
Hotel Style:
#4 Business Hotel in Allen
#5 Family Hotel in Allen
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Dallas Allen at the John Q. Hammons Center staff and other travellers.
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Questions? Get answers from Courtyard Dallas Allen at the John Q. Hammons Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room on the north side for better view. South side is a view of the hotel roof”
 of 5 bubbles walterd941, 27 Jan 2017 | Read review
“Easily accessible to lots of places nearby!”
 of 5 bubbles , 24 Jan 2017 | Read review
“Taking a pet? The southwest door of the hotel has a convenient poop bag dispenser for when Rover has to get relief.”
 of 5 bubbles 935clays, 22 Nov 2016 | Read review
“Limited parking right outside of the hotel, however there is a garage right next door and is free and is within walking distance.”
 of 5 bubbles svwandick, 17 Oct 2016 | Read review
“Higher floors have better views.”
 of 5 bubbles 3BW, 26 Sep 2016 | Read review
5 of 5