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Stayed here twice. Beautiful suite. Walking distance to shops and restaurants. Great dinner at hotel, and good breakfast. Clean. The pool was disgusting due to some hose malfunction. These suites are like having a new two bedroom, two bath apartment.More
Response from Kat M, Director of Sales at Staybridge Suites Amarillo-Western CrossingResponded 4 July 2017
Thanks for taking the time to tell us about your stay with us. We love hearing from our guests. So sorry about the pool situations. during our summer moths it is sometimes hard to keep our pool up to snuff with so many...More
All good and quite close to everything. Friendly staff. Upstairs flooring/carpeting new and walls repainted. Pleasant outdoor area however could do with a couple more shady areas, and without the smokers!More
Management response:Responded 3 July 2017
Thanks so much for taking the time to tell us about your stay. We love hearing from our guests! Thank you so much for your feed back. We use our reviews to help our team grow and make sure our guests have the...More
Really liked this hotel. Had nice large rooms, very good hotel staff, and an awesome courtyard. Buuuut, their breakfast. They could not have tried less on their breakfast! I know the eggs are powder eggs but they could have done much better in preparing them....More
Thank defazeo f
Management response:Responded 26 June 2017
Thank you for taking the time to tell us about your experience at Staybridge Suites AMARILLO-WESTERN CROSSING.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience....More
Room was nice size and set up well. Bed was very comfortable. Good location near several restaurants. Front desk was welcoming. We had a few problems though. It appeared they had recently worked on the room. Work dust left in bathroom not cleaned up. Water...More
Thank Blakley W
Management response:Responded 31 May 2017
I am so sorry to hear that your stay was not to your expectations. I will personally look into the issues you experienced at our hotel and address them directly. Please feel free to contact the hotel directly if you have any other...More
The hotel was clean, breakfast was delicious, and the staff were courteous. My husband and I loved the hotel and will certainly stay again if we find ourselves back in Amarillo. They even have storage lockers for guests. Thank you for a comfy and hassle...More
Thank Sarah L
Response from Kat M, Director of Sales at Staybridge Suites Amarillo-Western CrossingResponded 23 May 2017
Hey Sarah L,
First I would like to thank you for taking the time out to tell us about your stay, the feed back we get from guests helps us know where our strengths and weaknesses are.
I am so happy to hear that your...More
As I can't speak for the hotel, only as a guest who stayed there, I cannot answer your question. I would call the hotel. I highly recommend it as it is fairly new, the rooms are large, and they give you complimentary... More
As I can't speak for the hotel, only as a guest who stayed there, I cannot answer your question. I would call the hotel. I highly recommend it as it is fairly new, the rooms are large, and they give you complimentary breakfast and dinner.