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Hyatt Place Austin/Arboretum

444 reviews
#113 of 204 Hotels in Austin
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Traveller (40)
Room & Suite (21)
Dining (2)
Overview
  • Excellent35%
  • Very good33%
  • Average17%
  • Poor8%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (444)Write a Review
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34
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All reviewsdave and bustersshower dooraustin arboretumhot breakfastbreakfast was excellentsofa bedfresh fruiteasy accessfree breakfastrooms are largegreat place to staywhole foodsoatmealgreat roomsthe breakfast areanice staydowntown area
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1 - 5 of 438 reviews
Reviewed 5 days ago via mobile

Worst experience staying at this hotel. We had a confirmed booking at the hotel but when we reached the hotel we were made to wait for more than an hour to get the room. There was no one to answer our questions and they just...More

Thank Amit S
Response from bheintz, General Manager at Hyatt Place Austin/ArboretumResponded 4 days ago

Thank you for taking time to review our hotel on Trip Advisor. I sincerely apologize for the lack of customer service received and sincerely appreciate the feedback provided. We will discuss and ensure this type of service does not occur in the future. We hope...More

Reviewed 3 weeks ago

Dirty plates at breakfast and no bacon! Trash bins outside overflowing and stinking! Drinks highly overpriced, it’s like if you want one either pay through the nose or go somewhere else! Over $7.00 for a 12 oz beer! Really??More

Review collected in partnership with Hyatt Hotels
Thank chas1214
Response from bheintz, General Manager at Hyatt Place Austin/ArboretumResponded 4 days ago

Thank you for taking time to review our hotel on Trip Advisor. I sincerely apologize for what you experienced and can assure you that we are taking the necessary steps to change and improve our procedures throughout the hotel. I appreciate the feedback provided as...More

Reviewed 4 weeks ago

Clean and updated hotel with onsite breakfast and bar serving wine and some spirits and desserts. Staff is polite and friendly, helpful when I had questions about my remote disappearing from my room and fixing my reservation issues.More

Review collected in partnership with Hyatt Hotels
1  Thank J2362RIjenniferm
Response from bheintz, General Manager at Hyatt Place Austin/ArboretumResponded 4 days ago

Thank you for taking time to review our hotel on Trip Advisor. I was glad to hear that you enjoyed your stay and will certainly pass along the kind comments provided to our staff. We look forward for your return in the future. Bryan Heintz...More

Reviewed 4 weeks ago via mobile

In town on business and participation in the annual 3M Half-Marathon. This property is perfectly located for the start of the race (literally a 2min walk to the start chute), and a perfect location for the shuttle bus return from the finish line (bus drops...More

Thank MARATHON-MCPO-USN
Response from bheintz, General Manager at Hyatt Place Austin/ArboretumResponded 4 days ago

Thank you for taking time to review our hotel on Trip Advisor. I was glad to hear that you enjoyed your stay. Thank you as well for the feedback provided and will certainly address and resolve. We look forward for your return in the future....More

Reviewed 4 weeks ago via mobile

I stayed for two nights on business. The room was nice and clean. The breakfast had several hot and cold items. The staff was friendly. The location was close to many restaurants and stores. The only drawback was having to step way into the glass...More

Thank Crystal B
Response from bheintz, General Manager at Hyatt Place Austin/ArboretumResponded 4 days ago

Thank you for taking time to review our hotel on Trip Advisor. I was glad to hear that you enjoyed your stay and will certainly pass along the kind comments provided to our staff. We look forward for your return in the future. Bryan Heintz...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Room Service
Airport Transportation
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Dry Cleaning
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$119 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Family Hotel in Austin
#46 Business Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$119 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Family Hotel in Austin
#46 Business Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (40)
Room & Suite (21)
Dining (2)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Ask for a room away from the breakfast area, the early birds aren't so quiet when looking for coffee."
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"Our room was 2nd floor near the pool and was very quiet, plus the A/C worked very well. The cleanliness of..."
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"go to a holiday inn"
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"None particularly good"
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