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Homewood Suites by Hilton Austin-Arboretum / NW

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#9 of 199 Hotels in Austin
Certificate of Excellence
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Homewood Suites by Hilton Austin-Arboretum \/ NW
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682 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Austin-Arboretum / NW
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Showing 671: English reviews
Miramar, Florida, United States
Level Contributor
163 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 4 weeks ago via mobile

Well, if you want to stay somewhere that gives you the feeling of being in a small apartment, then this is your place. The only thing missing is a washer/dryer. The bed wasn't very comfortable, but I'm very picky about beds and sheets. The place was very clean. I left a nice tip for the housekeeper to show how happy... More 

Helpful?
Thank Jacquelyn W
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Howdy Jacquelyn W! I want to thank you for sharing your feedback about your stay here with us. I am happy to hear that you enjoyed our housekeeping team and acknowledged all their hard work. I apologize for the lack of comfort of the mattress in your room, and I do hope next time you are in Austin you can... More 

Houston, Texas
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

Our room was roomy, clean, quiet, and near freeway for easy access in and out. The only complaints are the hard, uncomfortable bed, but that may be more personal preference, and the total lack of any kind of view. We looked right into the rooms in another section of the hotel. They offer free breakfast, but my hubby wasn't impressed.... More 

Helpful?
Thank Kim F
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings Kim F! Thank you so much for sharing about your experience while staying here with us. I am happy to hear that our rooms were clean and our hotel was conveniently located to all your needs. I apologize that the bed in your room was not to your satisfaction, and our breakfast didn't meet your expectations. We will share... More 

Texas Gulf Coast, Texas
Level Contributor
5 reviews
Reviewed 4 weeks ago

The staff is very helpful, friendly and attentive to the needs of the guests. The front desk is well-manned to handle multiple arrivals, which was great, because we didn't have to wait tomcheck in. The hotel and rooms are quiet and clean. We will definitely stay here whenever we return to Austin.

Helpful?
Thank CandC727
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings meandscout! Thank you very much for sharing about your Great Stay with us! I am so happy to read that you were able to notice our attentiveness to all our guests, and that you had an efficient check-in experience. I'm happy to hear you will return to stay with us next time you are in the Austin area. meandscout,... More 

Souderton, Pennsylvania
Level Contributor
3 reviews
Reviewed 5 weeks ago via mobile

In town for a wedding Was not pleased told the front desk I bought a candle cause there was a smell in the room and all the man at the front desk said was make sure the match doesn't set the alarm off Everything else was ok just the smell J Hearn

Helpful?
Thank jabob69
Alex A, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear jabob69, I would like to thank you for your review as this is how we continually improve our hotel. I sincerely apologize that we were not able to meet your expectations throughout your stay with us. Since your stay, I have addressed the concerns that you had with your room. We will also be sure to use your feedback... More 

Goose Creek, South Carolina
1 review
Reviewed 29 October 2016

Out of my 1 month stay I never felt for even one moment that I was neglected or not welcomed. From front desk, to chefs, to housekeeping all were super courteous. Thank you Alex and Jason for helping me by going out of your way for my urgent need. The rooms are clean and the hotel always smell fresh. Good... More 

Helpful?
Thank khana20
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Howdy khana20! Thank you for sharing about your above and beyond experience, and I am so happy to read that we were able to exceed your expectations and go above and beyond. I'm glad to see you took full advantage of our spacious suites, and delectable meal options. khana20, if you have any questions or would like assistance booking future... More 

Bridgetown, Barbados
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 October 2016

Only was here for one day but the service was good and the rooms clean. Breakfast was served with joy from the omelette lady. What an employee! Got the chance to go to near by restaurants Very good location over all. Free Parking too.

Helpful?
Thank Paulus08
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings Paulus08! Thank you so much for sharing your positive feedback about your stay with us! I am so happy to read that you enjoyed your one night with us and that you took full advantage of our delicious breakfast omelettes! Paulus08, if you have any questions or would like assistance booking future reservations please don't hesitate to contact me... More 

Fort Collins, Colorado
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 October 2016

I've stayed at the Homewood Austin Arboretum several times for extended stays over the past year. The staff is WONDERFUL and really does a good job making you feel at home and cared for. Make sure you meet Alex, Jason and Tom at the front desk as well as several of the new front desk employees. Ofelia and Gustavo do... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank salbertclark
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hiya salbertclark! Thank you so much for sharing your positive feedback about your stay with us! I am so happy to read that you continually choose to stay with us every time you come to Austin. We truly appreciate you recognizing Ofelia, Alex, Tom, Gustavo, and all of our staff for their hard work and dedication to taking care of... More 

Level Contributor
3 reviews
Reviewed 24 October 2016

I have to admit that I use TripAdvisor reviews all of the time when looking for a hotel but have never written a review before. I just came back from Austin and had to write my first ever review because my stay was just that great. I like Homewood Suites as a chain and tend to stay there when I... More 

Helpful?
Thank MoreRuckus2
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings MoreRuckus2! Holy cow!!!! Thank you so much for your raving review about your stay with us. I am so happy to read that we were able to take such good care of you while coming to work in Austin. It brings Alex and I great pleasure to see that we could go above and beyond to make you even... More 

Level Contributor
6 reviews
3 hotel reviews
Reviewed 21 October 2016 via mobile

I seriously can't believe the decor of this hotel. With competition such as Air BnB I can't believe anyone would pay to stay in something stuck in the 1970's We were stuck here because of a corporate booking but if your coming to Austin this is not a dream hotel. Sure it's clean. But it has small beds and get... More 

Helpful?
Thank Ellieharris007
Alex A, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear Ellieharris007, I would like to thank you for your review as this is how we continually improve our hotel. I sincerely apologize that we were not able to meet your expectations throughout your stay with us. I am glad however that you appreciated the cleanliness of our hotel. At our property, we feel as though the décor of our... More 

Chicago, Illinois
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 October 2016

Come to Austin few times a year for work-family events and traveling with a pet, am particular about where to stay. Have settled on this lovely location for a few years now. Never ever do they disappoint. The location is perfect for quick travel around non-downtown Austin and the rooms are perfect. Have settled on a set of rooms based... More 

Helpful?
Thank pbpend
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hello pbpend! Thanks again for sharing yet another positive review about your stay with us! I am so happy that every year you keep coming back to stay with us and make us your number one choice of hotel when coming to Austin. Thank you for the personal recognition and acknowledging all of our hard working staff. pbpend, if you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Homewood Suites by Hilton Austin Arboretum Northwest is designed to make you feel at home, whether you're traveling for a few nights or longer. All guests can enjoy free WiFi, daily hot full breakfast and evening social, featuring a complimentary snacks and beverages Monday through Thursday evenings. Unwind in your one- or two-bedroom suite with separate living area and kitchen. Prepare Tex Mex recipes in the suite's fully equipped kitchen. Our suites have room to work and relax.Enjoy a workout in our fitness center or a refreshing swim in the pool. Our business center and meeting spaces offer an office away from home. ... more   less 

Additional Information about Homewood Suites by Hilton Austin-Arboretum / NW

Address: 10925 Stonelake Blvd., Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Price Range: $173 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Austin-Arboretum / NW 3*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, Odigeo and Priceline so you can book your Homewood Suites by Hilton Austin-Arboretum / NW reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Austin-Arboretum / Nw Hotel Austin
Homewood Austin
Hilton Austin
Austin Hilton
Austin Homewood Suites
Homewood Suites Austin Arboretum
Hotel Style:
#6 Business Hotel in Austin
#7 Family Hotel in Austin
#37 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Austin-Arboretum / NW staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Austin-Arboretum / NW staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The king size suites are spacious and roomy!”
 of 5 bubbles Cruz828, 2 Nov 2016 | Read review
“Ask for a room with a view.”
 of 5 bubbles kimf261, 1 Nov 2016 | Read review
“I loved my room on the first floor, but I think they are all good according to our family members.”
 of 5 bubbles donnasZ6097TQ, 26 Sep 2016 | Read review
“Stayed there twice, once two double bed suite and once a king suite. Both rooms did not disappoint”
 of 5 bubbles Cet807, 16 Jul 2016 | Read review
“I prefer the higher floors for less noise.”
 of 5 bubbles RitaClaar, 14 Jul 2016 | Read review
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