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Homewood Suites by Hilton Austin-Arboretum / NW

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#8 of 197 Hotels in Austin
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692 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Austin-Arboretum / NW
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Showing 680: English reviews
Corpus Christi, Texas
Reviewed 23 November 2016

Overall everything was great. Jason the manager on duty was an excellent host. The lady serving the breakfast every morning (Ms Octavia) was superb. She asked everyone in the breakfast area if they need anything before closing the counter. That was not seen by us before. Thanks for employing people like Jason and Octavia. Thanks again.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 450harishs
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings 450harishs! Thank you so much for sharing your "Great place to stay" review on Trip Advisor! I am happy to read that you were able to enjoy our breakfast, and that myself and Octavia provided service that you've never seen before. 450harishs, if you have any questions or would like assistance booking future reservations please don't hesitate to contact...

Reviewed 16 November 2016

I had never stayed in a homewood suites before and this experience exceeded my expectations. The beds were extremely comfortable and I had a wonderful time the 2 nights I stayed there. Front desk was outstanding and breakfast was good for being complimentary. I will highly recommend this hotel for future visits to Austin.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Stephani E
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings Stephani E, Thank you so much for sharing about your positive experience on Trip Advisor! I am happy to hear that we were able to exceed your expectations and you enjoyed our super duper comfy beds! We appreciate that you'll recommend us to your friends, and that you'll come back to stay with us next time you are in...

Houston, Texas
Reviewed 16 November 2016

The stay was great from start to finish. The front desk staff was very welcoming and the breakfast staff were also very polite and helpful. The rooms were clean. Overall it was a great stay from start to finish.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank X9236XDjesssica
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hey There X9236XDjesssica! Thank you so much for taking the time to fill out a review on Tripadvisor. We strive to deliver exceptional customer service and I am so happy to hear that we exceeded your expectations from our welcoming staff, to breakfast, to our clean and spacious rooms. I'm glad you recognize our consistency from start to finish. X9236XDjesssica,...

Lexington, Kentucky
Reviewed 15 November 2016

The common areas of the hotel are well-maintained and the staff are friendly and helpful. I was disappointed with the room. We had a suite with 2 queen beds. The living room area and kitchen were nice and roomy, even though the quality of the furnishings was not what I would expect in a Hilton property. The bedroom and bath...

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Helpful?
Thank SGT99
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings SGT99! Thank you so much for sharing about your experience while staying here with us. I am happy to hear that you found our hotel well-maintained and the helpfulness of our staff exceeded your expectations. I do want to apologize for your suite not meeting the expectations you had. As you said, we maintain our hotel very well and...

A TripAdvisor Member
Level Contributor
9 reviews
4 hotel reviews
1 helpful vote
Reviewed 13 November 2016 via mobile

I stayed here for a few days while on a business trip. I received great customer service from the moment I checked in. The rooms were clean and spacious. The breakfast offered in the mornings was great and had several options. I am sure I will stay here again. My only recommendation would be to improve the lighting around the...

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Thank A TripAdvisor Member
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Howdy! Thank you so much for sharing about your experience while staying here with us. I am happy to hear that our rooms were clean and spacious and met all of your needs. Thank you for recognizing our above and beyond customer service, and I'm glad you will stay with us again. Thank you for your suggestion for better lighting...

Bengaluru, India
Reviewed 13 November 2016

1. Had booked a twin room, but was sent to a queen/king room because the front desk person thought that the room given to me was indeed a "twin". Later was moved to a twin room, but it was in ground floor right next to main entrance with ZERO privacy. 2. The front desk person made faces and some not...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank RamPrasad M
Alex A, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear RamPrasad M, Thank you so much for taking the time to fill out a review on Tripadvisor. We strive to deliver exceptional customer service and have fallen short on this occasion. I have addressed your comments with my team in order to ensure that these instances do not occur again. We will be sure to take your recommendations on...

Arlington, Texas
Reviewed 9 November 2016

My business trip was complimented by the perfect hotel. The serice, staff, and breakfast were all wonderful. Great place to stay and the location was perfect to avoid traffic to my office. I will definitely stay again on my next trip to Austin.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Twynia F
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Howdy Twynia F, Thank you for sharing your positive feedback on Trip Advisor! I am so happy to hear that you had a "perfect" hotel experience with us. I'm glad you took full advantage of our delicious breakfast, and convenience to your office. Twynia F, if you have any questions or would like assistance booking future reservations please don't hesitate...

Texas
Reviewed 2 November 2016

We stayed here while we were in town for the USGP. We had stayed here before and were impressed, and this 2nd visit was equally impressive. We felt welcome from the moment we arrived. Every inch of the property, inside and outside, was spotless. It was nice to have a fully equipped kitchen at our disposal since we stayed here...

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Helpful?
Thank Cruz828
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hello Cruz828! Thank you so much for sharing your positive feedback about your stay with us! I am so happy to read that you continually choose to stay with us every time you come to Austin. Sorry to hear you didn't make it down for our breakfast, however I am glad that you took full advantage of cooking in our...

Fort Worth, Texas
Reviewed 2 November 2016

Booked a 2 bdrm suite, and was giving adjoining rooms instead. The room with the king bed felt extremely small and cramped. The room with the 2 beds was nice, with kitchen/living area, but that's where the kids stayed. I've stayed in this same room type in another city, and was not happy with this hotel room at all.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank CamieOrth
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings CamieOrth, Thank you for sharing your feedback about your stay with us. I want to first and foremost apologize that your suite did not meet your expectations, and that you felt cramped. At Homewood Suites we do our absolute best to accommodate all of our guests needs, and although every Homewood does vary in layout we still strive go...

Miramar, Florida, United States
Reviewed 2 November 2016 via mobile

Well, if you want to stay somewhere that gives you the feeling of being in a small apartment, then this is your place. The only thing missing is a washer/dryer. The bed wasn't very comfortable, but I'm very picky about beds and sheets. The place was very clean. I left a nice tip for the housekeeper to show how happy...

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Helpful?
Thank Jacquelyn W
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Howdy Jacquelyn W! I want to thank you for sharing your feedback about your stay here with us. I am happy to hear that you enjoyed our housekeeping team and acknowledged all their hard work. I apologize for the lack of comfort of the mattress in your room, and I do hope next time you are in Austin you can...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Homewood Suites by Hilton Austin Arboretum Northwest is designed to make you feel at home, whether you're traveling for a few nights or longer. All guests can enjoy free WiFi, daily hot full breakfast and evening social, featuring a complimentary snacks and beverages Monday through Thursday evenings. Unwind in your one- or two-bedroom suite with separate living area and kitchen. Prepare Tex Mex recipes in the suite's fully equipped kitchen. Our suites have room to work and relax.Enjoy a workout in our fitness center or a refreshing swim in the pool. Our business center and meeting spaces offer an office away from home. ... more   less 

Additional Information about Homewood Suites by Hilton Austin-Arboretum / NW

Address: 10925 Stonelake Blvd, Austin, TX 78759-5749
Region: United States > Texas > Austin > Northwest Austin
Price Range: $179 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Austin-Arboretum / NW 3*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Expedia, Orbitz and Priceline so you can book your Homewood Suites by Hilton Austin-Arboretum / NW reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Austin-Arboretum / Nw Hotel Austin
Homewood Austin
Hilton Austin
Austin Hilton
Austin Homewood Suites
Homewood Suites Austin Arboretum
Hotel Style:
#6 Business Hotel in Austin
#7 Family Hotel in Austin
#37 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Austin-Arboretum / NW staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Austin-Arboretum / NW staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have not been disappointed with any room I have stayed in...”
 of 5 bubbles chrislP7515EV, 4 Jan 2017 | Read review
“The king size suites are spacious and roomy!”
 of 5 bubbles Cruz828, 2 Nov 2016 | Read review
“Ask for a room with a view.”
 of 5 bubbles kimf261, 1 Nov 2016 | Read review
“I loved my room on the first floor, but I think they are all good according to our family members.”
 of 5 bubbles donnasZ6097TQ, 26 Sep 2016 | Read review
“Stayed there twice, once two double bed suite and once a king suite. Both rooms did not disappoint”
 of 5 bubbles Cet807, 16 Jul 2016 | Read review
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