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03/12/2017 04/12/2017
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    Extended Stay America - Austin - Metro

    6300 US Hwy 290 East, Austin, TX 78723
    +1 877-432-9997
    Hotel website
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    03/12/2017 04/12/2017
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    US$76
    US$71
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    US$76
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    Traveller (7)
    Room & Suite (10)
    Dining (1)
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    Overview
    • Excellent22%
    • Very good7%
    • Average22%
    • Poor7%
    • Terrible42%
    17 Jul 2017
    “Your Hotel is SLIPPING”
    25 Jun 2017
    “Needs some love put into this place”
    Free Wifi
    Free Parking
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Austin - Metro
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (27)
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    1 - 5 of 27 reviews

    Reviewed 24 July 2017

    Room wasn't ready, AC didn't work properly, and pool was filthy. None of the vending machines worked. They were hesitate to give me more than the 2 towels I already had in my room even though there were 3 of us staying in the room.More

    Review collected in partnership with Extended Stay
    Thank K6935HOmichaelk
    Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 25 July 2017

    Please accept our sincerest apologies for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your concerns have been shared with the appropriate teams in an effort to improve...More

    Property's Favourite Review
    Reviewed 18 April 2017

    I rented a room so that I could come visit my son for his birthday and also squeeze in a doctor visit. So after my 17yo son had his birthday lunch with me, Chinese Dim Sum. A 10 min rideshare and we found the hotel...More

    Thank Christopher E
    Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 20 April 2017

    Christopher, thank you for choosing to stay at Extended Stay America - Austin - Metro. I am glad we were able to accommodate you and that you were impressed with the exceptional service provided by our Front Desk associates. I will be sure to share...More

    Reviewed 17 July 2017

    See my earlier comments. Your penny-pinching is showing. 1) Non-existent breakfast 2) Broken elevator 3) Worse WiFi 4) Worse television selection 5) Broken furniture 5) Insufficient cooking utensils 6) Your survey is irritating - had to repeat my previously given commentsMore

    Review collected in partnership with Extended Stay
    Thank lindanD9987IP
    Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 19 July 2017

    Thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are so sorry to read you had several issues during your stay, and we are working to...More

    Reviewed 12 July 2017

    Was very unsatisfied with the cleanliness and rhe staffs willingness to make things right. Never apologized only made excuses. O felt like I was a burden when expressing my concerns to the manager he only tried to justify every thingMore

    Review collected in partnership with Extended Stay
    Thank MiMi A
    Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 13 July 2017

    Mimi, I apologize for the disappointing stay you had with us. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We can assure you that what you experienced is not acceptable...More

    Reviewed 25 June 2017

    Just feel like the cleanliness needs to step up. I won't stay here again for that reason. There should have been utensils in the rooms also. I've stayed at extended stays where there's kitchen supplies and this one had none. There's a lingering old smell...More

    Review collected in partnership with Extended Stay
    Thank Natasha D
    Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 26 June 2017

    Thank you for your valuable feedback as it enables us to pinpoint areas for improvement and better enhance our services. I apologize for the unsatisfactory service you received from our front desk staff. Your comments have been shared with the particular team member as well...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Dry Cleaning
    • Business Centre with Internet Access
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$77 - US$110 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 84
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Extended Stay, Expedia, Priceline, Travelocity, Orbitz, Cancelon, Hotwire and TripOnline SA so you can book your Extended Stay America - Austin - Metro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Austin
    • Also Known As
    • Extended Stay Deluxe Austin-Metro Hotel Austin ,
    • Extended Stay Austin ,
    • Austin Extended Stay
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    Traveller (7)
    Room & Suite (10)
    Dining (1)
    Pool & Beach (1)
    Hotel & Grounds (12)
    Bathroom (1)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "dont stay here"
    Read review
    "3rd floor was very quiet."
    Read review
    "Ask at time of check in about room cleaning, was told they clean once a week!"
    Read review
    "Don't stay here."
    Read review
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