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I rented a room so that I could come visit my son for his birthday and also squeeze in a doctor visit.
So after my 17yo son had his birthday lunch with me, Chinese Dim Sum. A 10 min rideshare and we found the hotel...More
Response from 00esa, General Manager at Extended Stay America - Austin - Metro
Christopher, thank you for choosing to stay at Extended Stay America - Austin - Metro. I am glad we were able to accommodate you and that you were impressed with the exceptional service provided by our Front Desk associates. I will be sure to share...More
Bathroom fixtures around tub looked like a scene from a 70's run down hotel. Did not expect building to look run down upon arrival. Front entrance locks were missing. Management only cared to update facility w/ paint and new sleeping quarters however the both the...More
I reserved a room with 2 beds for my 16 year old daughter and myself, only to get there and was given a room with one bed because that's all that was available, in which my daughter was less than enthused to share a bed...More
The TV has snowy channels, you have to ask for towels every day or use wet towels.
They do not clean rooms daily, so trash overflows.
No Ice maker on site, have to fill Ice trays and wait for them to harden.
I do not...More
I stayed at the Extended Stay America for two nights. I arrived early, so I needed to wait until the official check-in time before receiving a room. I did need to call for the front desk attendant to come to the front desk (there was...More