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Extended Stay America - Austin - Metro

30 reviews
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Traveller (7)
Room & Suite (10)
Dining (1)
Overview
  • Excellent26%
  • Very good10%
  • Average20%
  • Poor6%
  • Terrible38%
17 Jul 2017
“Your Hotel is SLIPPING”
9 Jun 2017
“Pool”
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Austin - Metro
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (30)Write a Review
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1 - 5 of 30 reviews
Reviewed 3 weeks ago

Staff treated me like family, very helpful always pleasant. Pool and grounds clean. Interior of the building clean and pleasant. Although I had to leave early each day for work the breakfast always had coffee and snacks.More

Review collected in partnership with this hotel
Thank stephenbM1457SK
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded 3 weeks ago

Thank you for choosing Extended Stay America. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We will share your wonderful compliments with my entire team. Thank you again for taking time to write about your stay....More

Property's Favourite Review
Reviewed 4 weeks ago

I always love to stay in extended stay, very comfortable, cheap and friendly staff. It is also very accessible. I will definitely come back here given a chance. Thank you soooooooooooooooooooooooooo much to everyone! kudos!More

Review collected in partnership with this hotel
Thank yar_LaExploradora
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded 4 weeks ago

Thank you for staying with us again at Extended Stay America. We are happy knowing our comfortable accommodations and hospitality always meet your expectations for an outstanding experience! We look forward to your next visit with us and thanks for your continued loyalty to our...More

Reviewed 4 weeks ago

Nice hotel for the price. Convenient to interstates. It was not the ideal location for us, but a room was available when we needed it, and the price was right. Our room was clean and modern, and the hotel staff was friendly and helpful.More

Review collected in partnership with this hotel
Thank shaneden4
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded 4 weeks ago

Thank you for being our guest at Extended Stay America. We are happy to know your stay with us was enjoyable and that you were impressed with our courteous associates. It was a pleasure having you here, and we look forward to hosting you again...More

Reviewed 24 July 2017

Room wasn't ready, AC didn't work properly, and pool was filthy. None of the vending machines worked. They were hesitate to give me more than the 2 towels I already had in my room even though there were 3 of us staying in the room.More

Review collected in partnership with Extended Stay
Thank K6935HOmichaelk
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 25 July 2017

Please accept our sincerest apologies for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your concerns have been shared with the appropriate teams in an effort to improve...More

Reviewed 17 July 2017

See my earlier comments. Your penny-pinching is showing. 1) Non-existent breakfast 2) Broken elevator 3) Worse WiFi 4) Worse television selection 5) Broken furniture 5) Insufficient cooking utensils 6) Your survey is irritating - had to repeat my previously given commentsMore

Review collected in partnership with Extended Stay
Thank lindanD9987IP
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 19 July 2017

Thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are so sorry to read you had several issues during your stay, and we are working to...More

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About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$74 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$74 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (7)
Room & Suite (10)
Dining (1)
Pool & Beach (1)
Hotel & Grounds (12)
Bathroom (1)
Questions & Answers
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Room Tips
"dont stay here"
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"3rd floor was very quiet."
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"Ask at time of check in about room cleaning, was told they clean once a week!"
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"Don't stay here."
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