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Horrible don't stay here unless you bring your own oxygen. "Non smoking" room filled with smoke and cigarette burns!! really over the top gross it was room 102 odor so strong that will have to dry clean clothes to try to rid smoke smellMore
Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum - Capital of Texas Hwy.
Thank you for sharing your candid feedback. We are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to my attention, so we...More
The place smelled of cigarette smoke - everywhere. The room we had was very spacious, but kitchenette had zero amenities (a dishwasher and microwave, but no pots, pans, plates or tableware). The walls, doors and windows were thin, so it was very noisy and the...More
I was there for business trip for two nights, the room never got cleaned during my stay and I found out a lot of small roaches and bugs in the bathroom, I have reported that in the following day but no action has been taken....More
When we arrived we were shown to our room along with another guest who was staying on the same floor, There was a half eaten cooked chicken sitting on the floor outside our room. When we went into the room it hadn't been made up...More
1 Thank Simon M
Response from Manager_11525, Manager at Extended Stay America - Austin - Arboretum - Capital of Texas Hwy.
I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read your stay was not great and disappointing. Our staff will be informed to double check the rooms before guests arrive. Thank you for bringing...More