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Courtyard Austin Northwest/Arboretum

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#83 of 200 Hotels in Austin
Certificate of Excellence
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Courtyard Austin Northwest\/Arboretum
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252 Reviews from our TripAdvisor Community

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Showing 244: English reviews
Saint Louis, Missouri
Reviewed 1 week ago

Great location, a cheap cab ride away from downtown, but far enough away to avoid the insane rates. This hotel was very clean, and we had a very nice room for the cost. We were fairly close to the pool, and there was some construction that started very early in the day, so noise was the only issue we ran...

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Helpful?
Thank kelleyaelliott
North Richland Hills, Texas
Reviewed 1 week ago via mobile

My family and I stayed over Thanksgiving weekend. The customer service was excellent. Melanie and Margaret at the front desk were beyond welcoming and eager to help us with any need. The breakfast both mornings was delicious. We will go back on our next visit to Austin.

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Thank TexasGuyDfw
Italy
Reviewed 26 October 2016

I recently stayed at this property while attending a 3 day conference in the Westlake Hills area. I was greeted warmly by a lovely front desk employee. Check In was fast and efficient and my room was clean and quiet located on the 3rd floor. The hotel has been recently updated and the decor is very nice. There is a...

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Thank Italianyogi65
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for the survey you recently submitted in regards to your stay at the Courtyard Austin Northwest. It appears we met your expectations very closely and we be sharing this with our team. All of our team members are thrilled when they learn they have provided an exceptional hotel experience to our guests. If you would care to contact...

Austin, Texas
Reviewed 22 October 2016

Very nice tour had 90mins to Roma the beatyfull grounds. Also visited mormon Tabernacle choir practus area ( no practice ) i.went to temple no entry to church .the grounds are fenced in area about 2 blocks.

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Thank Mike C
Colleyville, Texas
Reviewed 13 September 2016

This property has been redone since the last time we stayed there and the new design is very well done. Things like a refrigerator and microwave, a special shelf for phone charging and also plugs on the nightstands, good lighting and couch seating added to the comfort of the room. We did have a major problem with the room lock...

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Thank Linda343
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon, Thank you for the survey you recently submitted over your stay at the Courtyard Austin Northwest. It appears we met your expectations very closely and we be sharing this with our team. All of our team members are thrilled when they learn they have provided an exceptional hotel experience to our guests. We are so thankful and appreciative...

Round Rock
Reviewed 8 September 2016

My "go-to" hotel" in Austin was fully booked and it's my fault for not booking early enough. So I checked out a few places and only this hotel in this area has rooms available. But the price was double than on usual. Got no choice but to book it. The check in, rooms and sleep was pleasant. However, when we...

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Thank Retire2020
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon, I am so terribly sorry about your overall impression of your stay at our hotel. We certainly hope to exceed all guests expectations, so if there is anything further that you would like to discuss, please don't hesitate to reach out. I apologize about the frustrations experienced with our non continental breakfast and certainly appreciate your feedback and...

Amarillo, texas
Reviewed 6 September 2016 via mobile

I stayed at this hotel because it is a good weekend value. It is the only reason I would pick this courtyard again. It was recently remodeled to try to be Ultra modern and it just doesn't work. Because of location it is kinda hard to get in and out of. You must drive to good restaurants. This is strictly...

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Thank dady8tor
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon, Thank you for the review you recently submitted regarding your stay at the Courtyard Austin Northwest. We strive to continually better the experience we provide to all of our guests and we appreciate your feedback. After reviewing the survey I noticed some areas of your experience were less than perfect. I apologize for any gaps in your expectations...

Reviewed 27 August 2016

The staff at this Courtyard are extremely friendly and helpful from the front desk to the managers. Nice job on making me feel welcome. My only compliant was the work out room needed to be stocked better with wipes and towels. I guess they had just replaced wall paper during the night hence it was a little messy. So nice...

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Thank Tom H
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon Tom , We thank you so much for spending the time to share your feedback with us. I am so happy to hear that you had such a great experience with our staff. It is such a pleasure to have such kind people in house and we do thank you for being one of them. I really appreciate...

Santa Clara, California
Reviewed 11 August 2016 via mobile

Stayed here on business for 2 nights. Staff were very good, we had a big thunderstorm and the power went out for 2 hours but staff were attentive and took care of things quickly. Rooms were quite modern for a courtyard, lobby was new and has the bistro. No free breakfast though, even for Marriott gold. I think this is...

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Thank Gordy75
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for sharing your experience at the Courtyard Austin Northwest/Arboretum through TripAdvisor reviews!! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations for the most part. As a valued customer, your feedback will be shared with the team to continue to...

West Palm Beach, Florida
Reviewed 28 July 2016 via mobile

Hubby and I booked this room for our Austin trip and we were really looking forward to staying there. We booked online, received our confirmation and had everything printed and ready to go. Or so we thought. Upon our arrival, we were told that they were sorry but there were no rooms available. Even though we reserved a room weeks...

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Thank Amy D
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

I am so very sorry that you were relocated during your stay. I am hoping that you were relocated to our hotel the Courtyard for your stay as I am not aware of any relocations leaving our hotel. It does sound like after your check in/ relocation was resolved you and your husband had enjoyed the rest of your weekend...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 

Additional Information about Courtyard Austin Northwest/Arboretum

Address: 9409 Stonelake Blvd, Austin, TX 78759-6514
Region: United States > Texas > Austin > Northwest Austin
Price Range: $143 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Marriott
Austin Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Austin Northwest/Arboretum staff and other travellers.
3 questions
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Questions? Get answers from Courtyard Austin Northwest/Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quieter room away from Hwy 183. Highway traffic is quite loud.”
 of 5 bubbles Italianyogi65, 25 Oct 2016 | Read review
“Find another hotel if you are looking for value”
 of 5 bubbles Retire2020, 8 Sep 2016 | Read review
“top floor was very quiet with quick elevator service”
 of 5 bubbles goingplaces345, 7 Jul 2016 | Read review
“Get a balcony in warmer months”
 of 5 bubbles 874terryj, 22 Jan 2016 | Read review
“Get there early to find parking”
 of 5 bubbles 237RickR, 3 Jul 2015 | Read review
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