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Courtyard Austin Northwest/Arboretum

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#86 of 197 Hotels in Austin
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Courtyard Austin Northwest\/Arboretum
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254 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Austin Northwest/Arboretum
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Showing 246: English reviews
Rochester, Michigan
Reviewed 10 February 2015

Unfortunately, I was not impressed with this Courtyard. There was nothing overwhelmingly wrong, just a lot of irritating little things that made the stay way less pleasant than usual. The bed had seen better days, with a crumply mattress pad that did not hide the large depression which made the bed more of a bowl. The water cooler in the...

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Helpful?
Thank MichInMichigan
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your feedback and choosing to stay with us at the Courtyard Austin Northwest. I would like to sincerely apologize that your stay did not meet your expectations of what you have come to expect from Courtyard. We pride ourselves on the services and amenities that we provide, so it is disheartening to hear that your stay could...

Reviewed 8 February 2015

Don't expect to get the room you booked. Further, manager is incredibly rude and says "well, you don't have to stay here if you don't want to." When you question why your room type is not available. Avoid this one....

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Helpful?
Thank Kelly S
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Kelly, Thank you for your recent feedback from your stay at the Courtyard Austin Northwest. I would like to reach out to you and apologize for the confusion surrounding your reservation. We work to ensure that all reservations have their needs met and unfortunately, we were obviously not able to meet your expectations for this stay. Since I was very...

San Francisco, California
Reviewed 27 January 2015

I spent four nights here during a recent business trip visiting a local office. The location is convenient to shops and restaurants, with some better places such as Rudy's across the highway and down the road a bit. We're talking all of a 7 minute drive. The three things that matter most to me when traveling, especially on business, are...

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2Thank drdasd
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your recent review and staying with us here in Austin! I am pleased to hear that we were able to meet and exceed so many of your expectations, but I would like to apologize for the issue that you experienced with your window. We pride ourselves on both the service and the facilities that we provide, so...

Helotes, Texas
Reviewed 20 January 2015

Meghan, the front desk person with the smiling face that greeted us upon check in, was super helpful and pointed out all the places that were within walking distance. The room had a coffee maker, fridge AND microwave! Ice machine was located on the same floor. Room was spacious and clean and even had a sofa area. Great location to...

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Helpful?
1Thank mymexicaneyes
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your wonderful feedback and for choosing our hotel while in Austin! We hope to have you back with us again very soon!

Port Lavaca, Texas
Reviewed 12 January 2015

My wife had a meeting in Austin so we went up a night early. We ending up staying at this hotel due to time and location. The front staff was very courteous and quick. I was very surprised to find out that the room was $129 for the night. This is just for the room. If you want breakfast, then...

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Helpful?
Thank Mark R
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your feedback from your recent stay with us. I am disheartened to read about your experience with us and hope that we can have the opportunity in the future to prove our value on a future stay. Thank you again, Mark.

Terneuzen, The Netherlands
Reviewed 8 January 2015

This Marriott is "you get what you expect", smooth check-in and check-out. Very helpfull staff, rooms are large. I had a room on the ninth floor with a bath, no separate shower. Windows could not be opened, airco worked okay. Beds and cushions perfect quality. Breakfast was good, also healthy choice. The breakfast area serves as a bar in the...

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Helpful?
Thank rbun
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

rbun, Thank you so much for choosing Courtyard as your hotel of choice here in Austin and thank you for your feedback! Due to the descriptions used it seems as if this review is for a different Courtyard other than the Courtyard Austin NW/Arboretum. We will work to ensure that your feedback gets to the right place- thank you again...

Houston, Texas
Reviewed 7 January 2015

Nice hotel, good location close (walking distance) to SXSW and movie theater along with whole foods, REI and several other good shops. easy access to loop 1 (mopac) and 183. Service is excellent and staff is very friendly. only negative is that our room had two stains on the carpet which is a pet peeve for me. Breakfast is actually...

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Thank Picodegato
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to post a review on Tripadvisor and choosing our hotel for your stay in Austin. I would like to apologize for the issues that you experienced with the carpeting in the room as we like to present a clean and welcoming room to all travelers. I will work with our Housekeeping team to ensure...

Germany
Reviewed 6 January 2015

Do not let the low prices (as low as $30/night) for the long-term stay fool you into thinking this is a low quality establishment. I would have regretted staying elsewhere. The check-in process was flawless, quick, and courteous. Our needs were taken into consideration during every moment of our stay. The staff is friendly, professional, and always eager to help....

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Thank Cacheaffe
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your kind words and for making our hotel a home during your trip to Austin. We truly enjoyed having you with us and should you ever travel through our city again in the future, we hope to have the opportunity to welcome you back.

Murrells Inlet, SC
Reviewed 5 January 2015

Stayed in Austin while visiting my son at Ft. Hood. We had a very nice stay, except for two things. The Pros: Clean, comfy, quiet rooms. Staff is friendly and efficient. Good location as it has easy access to the highway to get anywhere. The Cons: The elevator can be slow at times. The restaurant falls short. Hours are limited...

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Helpful?
Thank TrishaMarie
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your recent feedback and your decision to stay with us! I am glad that you had an overall good experience, but frustrated to hear about your issues with the coffee service. As a principle, we normally have our coffee available 24 hours a day even if the Restaurant is not open so I will be revisiting this...

Boston, Massachusetts
Reviewed 5 January 2015

Austin is beautiful and so much to see yes, but this is about the hotel. Very nice staff. Refreshing environment, fairly renovated lobby. Good view. Two issues: 1. They've updated everything pretty nicely expect for the elevator, lol, I feel like this elevator was commissioned during the Reagan era. I mean these guys spend millions upon millions for licenses, real...

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Helpful?
Thank Shaun G
Natalee U, Assistant General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Shaun G, Thank you for choosing to stay at the Courtyard Austin NW/Arboretum! Thank you also for your feedback, as it ultimately allows us to better our property for our guests. I will make sure that the issues you experienced with our elevator are looked into, I am so sorry for the inconvenience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 

Additional Information about Courtyard Austin Northwest/Arboretum

Address: 9409 Stonelake Boulevard, Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Price Range: $185 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Marriott
Austin Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Austin Northwest/Arboretum staff and other travellers.
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Questions? Get answers from Courtyard Austin Northwest/Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Demand a microwave in your room.”
 of 5 bubbles , 27 Jan 2017 | Read review
“4th floor is top”
 of 5 bubbles lucycan, 11 Jan 2017 | Read review
“We stayed on the third floor. The desk clerk told me that there was no one above us but birds.”
 of 5 bubbles barrythill50, 4 Jan 2017 | Read review
“Ask for a quieter room away from Hwy 183. Highway traffic is quite loud.”
 of 5 bubbles Italianyogi65, 25 Oct 2016 | Read review
“Find another hotel if you are looking for value”
 of 5 bubbles Retire2020, 8 Sep 2016 | Read review
5 of 5