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Courtyard Austin Northwest/Arboretum

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#85 of 197 Hotels in Austin
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Courtyard Austin Northwest\/Arboretum
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256 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Austin Northwest/Arboretum
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Showing 248: English reviews
Falls Church, Virginia
Reviewed 2 September 2014

Everything about this hotel is well above average - friendly staff, well-maintained rooms and common areas, and nice location. It has easy access to all the major highways in the north Austin area (such as 183, Mopac, and Capitol of Texas Highway) and is close to several major shopping areas as well as many nearby restaurants. From the top floor...

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Helpful?
Thank chisos73
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to fill out a review on tripadvisor and for your choosing to stay with us on your recent trip. I am glad to hear that we were able to exceed your expectations and that you had a refreshing stay with us. Feedback like yours, such as the size of the exercise room, is very...

Pittsboro, North Carolina
Reviewed 27 August 2014

Please read my profile for my biases. We were in Austin for a business meeting, as since I didn't want to show up late due to any traffic issues, we were happy to find this hotel near the office. I was expecting some issues with check-in since my business partner made the room reservations but was arriving on a later...

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Helpful?
Thank Sortova
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Sortova, Thank you for your very thorough and candid feedback! We genuinely appreciate your decision to stay with us in Austin and for allowing us a chance to improve. Our hotel has a great group of staff that prides themselves on delivering exceptional service that will love to hear your comments. In the meantime, we will let our maintenance department...

Capitola, California
Reviewed 27 August 2014

This is a clean, recently updated Courtyard by Marriott. It is what it is, a basic, business traveler focused hotel, which it meets perfectly. Friendly, helpful staff, clean room, minimal exercise room.

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Helpful?
Thank Ethan B
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Ethan, Thank you for your feedback and choosing Courtyard for your travel needs. We appreciate the great information that you have provided and we will use your comments about things like our exercise room to make strong guest decisions for the future. Thank you again, Ethan.

Tallahassee
Reviewed 22 August 2014

Came to attend the Critical Care Transport Medicine Conference. Location was great for local shopping and dining. Hotel staff was great, we arrived late driving from an arriving flight in Houston, staff checked us in quick and gave directions to a restaurant called North by Northwest which was open late and food was fantastic. Hotel was quite which made studying...

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Helpful?
Thank FPM14405
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

From one fellow Houstonian to another, let me say thank you for choosing to make the drive up here and stay with us. Our staff is always excited to hear that we were able to deliver on our promise to exceed your expectations at every turn. Whenever you decide to make the drive up again, let us know, as we'd...

Texas
Reviewed 11 August 2014 via mobile

Such a great hotel. Location is fantastic for getting around, right on the corner of 183 and Mopac. If you wanna get crazy on 6th street or explore nature getting around from this hotel is easy. There's also a Dave and busters just a short walk away. And great places to eat and shop right around the corner (under 3...

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Thank Cochair
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to fill out this great and thorough review from your stay with us in Austin. We pride ourselves on the welcome that we provide and on staff members like Natalee that take that extra step to make you feel at home. We hope that we can welcome you again soon and that you get...

Texas
Reviewed 11 August 2014

We stayed here for a weekend get away and it was a wonderful experience. The staff was friendly and helpful, our room was beautiful and had a great view of downtown Austin. The hotel is right next to the major roadways so it makes it easy to get anywhere you want to go-there is also a Dave and busters next...

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Helpful?
Thank NicoleB8789
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Nicole, Thank you for your kind words and for staying with us in the Arboretum-area. Our staff genuinely appreciates all feedback, especially when we can deliver the service that we pride ourselves on. Thank you again, Nicole, and we'll see you soon!

Portland, Oregon
Reviewed 5 August 2014

I am warning everyone of my experience with this Courtyard by Marriott Austin! I was traveling for business when I recieved an email that my reservation had been moved due to a flooding/plumbing issue at this Marriott. My coworkers who had made the same reservations did not recieve this email. When they arrived they were told that they were actually...

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Thank Jennifer C
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your recent candid feedback regarding your business trip to Austin. I would like to sincerely apologize for the difficulties that you experienced upon attempting to check-in and with the miscommunication from the hotel. The fact that you were relocated and that there is some discrepancy in what was translated is completely unacceptable. As a frequent traveler myself,...

Dallas, Texas
Reviewed 2 August 2014

I actually got a deal from groupon for a two night stay. Upon arriving Linda greeted me with a smiling face. She helped me with directions, restaurants, and of course the hotel accommodations. Linda even began to greet me by name- wow talk about excellent customer service!I love my stay, the location, and the amazing staff.

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Thank cstokes09
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your recent review and for choosing to stay with us! We are all very excited that we exceeded your expectations and that Linda did such a wonderful job while you were with us. We look forward to welcoming you again soon!

Oklahoma City, OK
Reviewed 9 July 2014

When i made this reservation i reserved the "Romance Package" which included a chilled bottle of champagne upon arrival and voucher for 2 free breakfasts the next morning. When we arrived, A week before we left for our trip, i contacted the hotel to confirm reservation and also confirmed the "Package" details..which they did. Upon check in, they had no...

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Helpful?
Thank Robin265
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your recent feedback and your decision to stay with us at the Courtyard Austin Northwest. First, let me apologize that we were not able to meet your expectations with the Romance Package. As an avid traveler myself, I completely understand the frustration in not receiving what you have booked, especially for a special occasion. We normally pride...

Fort Lauderdale, Florida
Reviewed 23 June 2014

This hotel is basic, but it was clean and quiet and served my purposes. I stated 2 nights for the Austin 1/2 marathon and the hotel is right near the start. Maybe 1/2 mile walk - so it's very convenient for the race. Nearby is a Buca di Beppo Italian restaurant if you like to 'carb load' before the race...

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Helpful?
Thank 3RedDoxies
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for choosing to stay with us for your race needs! We hope that we have the opportunity to host you again in the future and that you get a chance to try out our Bistro. Thank you again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 

Additional Information about Courtyard Austin Northwest/Arboretum

Address: 9409 Stonelake Blvd, Austin, TX 78759-6514
Region: United States > Texas > Austin > Northwest Austin
Price Range: $181 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Marriott
Austin Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Austin Northwest/Arboretum staff and other travellers.
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Questions? Get answers from Courtyard Austin Northwest/Arboretum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Demand a microwave in your room.”
 of 5 bubbles , 27 Jan 2017 | Read review
“4th floor is top”
 of 5 bubbles lucycan, 11 Jan 2017 | Read review
“We stayed on the third floor. The desk clerk told me that there was no one above us but birds.”
 of 5 bubbles barrythill50, 4 Jan 2017 | Read review
“Ask for a quieter room away from Hwy 183. Highway traffic is quite loud.”
 of 5 bubbles Italianyogi65, 25 Oct 2016 | Read review
“Find another hotel if you are looking for value”
 of 5 bubbles Retire2020, 8 Sep 2016 | Read review
5 of 5