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Hilton Garden Inn Austin Downtown/Convention Center

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#52 of 197 Hotels in Austin
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Hilton Garden Inn Austin Downtown\/Convention Center
Hilton Garden Inn Austin Downtown/Convention Center
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1,139 Reviews from our TripAdvisor Community

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Showing 1,114: English reviews
Start your review of Hilton Garden Inn Austin Downtown/Convention Center
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Cranbury, New Jersey
Reviewed yesterday NEW

We stayed here for 2 nights. The hotel is very easy to find - it's right off the highway. All parking is Valet, so it was just pull in and hand over the keys. The valet parking area is extremely clean and well-kept. It's accessible from 2 points on different streets. The lobby of the hotel is long and narrow,...

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Helpful?
Thank Amanda H
Magnolia, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 5 January 2017

This hotel is located in a safe part of Austin and a pretty quite as well. There are 2 restaurants in the area of the hotel (BBQ place and a Pappadeaux). The hotel also has a wonderful lobby with a fireplace and multiple places to sit and enjoy yourself or watch TV in cozy corners. Their bar is also located...

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Helpful?
Thank sjsnedecor
About Hotel's Favourite Review
Management response:

Dear sjsnedecor, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Thank you for choosing to stay at our hotel and were satisfied with hope you will return should your travels bring you back this way. Safe travels. Best, Andy Preslar, General Manager

Atlanta, Georgia
Reviewed 2 days ago NEWvia mobile

I attended a meeting located at this hotel and stayed there for convenience, otherwise I would have moved. My room door was pretty raggedy and it was a task to open and close it. Also the bartender at the restaurant in the 18th floor was pretty rude. We had questions about happy hour and she was irritated to answer them...

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Helpful?
Thank Busy-Bee404
Nevada
Reviewed 3 days ago NEW

We stayed here for a wedding. The staff was very nice and accommodating. Helping us with restaurant ideas/maps/cabs etc. The also went out of their way to get us all rooms together. Location is great for walking to capital and night life.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jean B
Management response:

Dear Jean B., I want thank you for your outstanding review from your most recent stay with us and we appreciate your business. I am glad to hear that you enjoyed your stay and that our team was helpful! We look forward to serving you in the future and have a great day! Best, Andy Preslar, General Manager

Reviewed 3 days ago NEW

I was initially checked into an inside room. I called the desk asking if I could have a window. With just a short wait, the front desk staff not only worked to accommodate me, but gave me an upgrade. The gentleman I spoke to at the desk was kind, understanding and went out of his way to take care of...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank pattid582
Management response:

Hello pattid582, Thank you for your review from your most recent stay with us and we are thrilled to hear about your excellent stay! Our mission is to exceed your expectations each and every time you stay with us and I look forward to seeing you in the future. Best, Andy Preslar, General Manager

Louisville, Kentucky
Reviewed 4 days ago NEW

An easy one block walk from the conference center, several blocks to downtown restaurants. Staff was very helpful, checking in large groups of people early and always smiling. Made an effort to call people by name.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Candy F
Management response:

Dear Candy F., Thank you for sharing such a positive review! I will be sure to share your compliments to the team and we are more than happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to our property in the not too distant future. Best, Andy Preslar, General Manager

Henderson, Nevada
Reviewed 1 week ago

We stayed at the Hilton Garden Inn for our V-day trip to Austin. We ended up checking in early, as our flight landed at 11a. We had checked in earlier in the week and were told we would have a room on the 16th floor. unfourtintly upon check in and our "Status" in Hilton Honors the front desk checked us...

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Helpful?
Thank Brian D
Management response:

Dear Brian D, The entire HGI Team truly appreciates your loyalty and we always are happy to hear that you had a memorable Valentine's Day. Thank you for your wonderful review and if there is ever anything we can do to be of service to you, please let us know. Best, Andy Preslar, General Manager

Central Florida, Florida
Reviewed 1 week ago

Great hotel and staff real good I will recommended to any traveler to stay in the hotel location is good and Room big and employer are real good and friendly with everyone hotel always clean front desk friendly

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Nelly H
Management response:

Dear Nelly H, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best, Andy Preslar, General Manager

San Antonio, Texas
Reviewed 1 week ago

Very good location. Right off 6th street if you're into that kind of thing (loud bands, crowds..) Hotel is very nice. Pool is great (with a grotto waterfall, and it's heated). Breakfast is not free though. Valet parking is not free and do not recommend parking anywhere else (curb parking around there not overnight). Overall room was nice, ask for...

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Helpful?
Thank larry4882
Management response:

Dear larry4882, Thank you for sharing your experience. We are glad to hear that your stay was to your satisfaction. Location is key in the Austin market and our location has the best of both worlds. Access to all the restaurants, museums, music venues, bars/night life, parks, downtown activities, The University of Texas, I H 35, and the Austin airport...

East Haven, Connecticut
Reviewed 1 week ago

We visit Austin 3-4 times a year and found that the only redeeming quality of this hotel was the location. Room layout was poorly designed. Valet parking only option became very expensive with tipping eveytime you needed to go in and out. Fried food smell throughout the hotel (elevators, hallways, etc.).

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mark T
Management response:

Dear Mark T, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 

Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Region: United States > Texas > Austin
Price Range: $274 - $685 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Priceline and Cheap Tickets so you can book your Hilton Garden Inn Austin Downtown/Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin Downtown/Convention Center staff and other travellers.
2 questions
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Chicago, Illinois

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Questions? Get answers from Hilton Garden Inn Austin Downtown/Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a High up City view”
 of 5 bubbles 942BrianD942, 18 Feb 2017 | Read review
“Ask for a view of the capitol, otherwise you will overlook a parking lot”
 of 5 bubbles theoze, 12 Feb 2017 | Read review
“Rooms on the east or south side may be quieter but it is Austin and outdoor music is part of the city ambiance.”
 of 5 bubbles 84Hokie, 6 Jan 2017 | Read review
“5th floor is best. We were on the 4th floor and could hear people above us.”
 of 5 bubbles sjsnedecor, 5 Jan 2017 | Read review
“Take note of location on floor - avoid the side facing I-35 - as construction next door goes on during the night.”
 of 5 bubbles clarec468, 15 Nov 2016 | Read review
5 of 5