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Hilton Garden Inn Austin Downtown/Convention Center

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#53 of 200 Hotels in Austin
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Hilton Garden Inn Austin Downtown\/Convention Center
Hilton Garden Inn Austin Downtown/Convention Center
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1,099 Reviews from our TripAdvisor Community

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Showing 1,076: English reviews
California Hot Springs, California
Reviewed yesterday NEW

I stayed three nights on points at the HGI downtown from Saturday until Tuesday. The hotel is about fifteen minutes from the airport (AUS). Super Shuttle at $10 each way is the best option. The hotel is in a decent location near Sixth St. Most of the attractions, restaurants and bars are easily within walking distance. If you must get...

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Helpful?
Thank 123EricJ
Laredo, Texas
Reviewed 2 days ago NEW

Overall good experience. Location is prime. Great restaurants within walking distance. Only issue is ive expericed on different stays that there are noises either from a leaking toilette or a ac vent that will disturb my sleep. For the money being paid i should have a restful sleep, but i guess those things happen when hotels are older. But other...

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Helpful?
Thank A400NVadrianag
Tampa, United States
Reviewed 1 week ago NEW

Hotel is in a good location, right by 6th street. They don't care about you once you check out though. I had questions about two charges made to my room. I attempted to contact them several times and even left messages for the "accounting" department and never heard back. Not even worth trying to get my $50 back on those...

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Helpful?
Thank danielrY304NW
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear danielrY304NW, Thank you so much for bringing this to my attention. Please accept my sincere apology for falling short following your departure. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. Feel free to contact me directly via email so that we can discuss how I might be able to resolve this...

Houston, Texas
Reviewed 1 week ago via mobile

Met friends here for a few days during the holiday weekend. Hotel was clean, comfortable, and centrally located on 5th St. Nice view from the 18th floor bar. Ramp parking was a bit pricey though. I'd stay here again.

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Helpful?
Thank Oildog77
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Oildog77, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. We look forward to seeing you again soon…safe travels! Best Regards, Rob Kennehan, General Manager

Frisco, United States
Reviewed 1 week ago

This hotel is in a perfect location, with easy access to the restaurants on 6th Street. It is also really close to downtown, the state capitol, and the University of Texas. Plus, the breakfast there is fantastic! I sometimes stay at other brand hotels when circumstances require it, and some have free breakfast that is pretty decent. But I prefer...

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Helpful?
Thank leallenf
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear leallenf, Thank you for taking a moment to share your experience. I am glad to hear that you enjoyed your stay and that our team was helpful! The beautiful view on our eighteenth floor is truly something to start the day with. Thanks again for your kind words and we can't wait to see you the next time you...

Austin, United States
Reviewed 1 week ago

We loved this hotel. It is centrally located and easy to get to. The hotel staff as well as the amenities were excellent. We will be staying at this location from now on. We have stayed in various locations throughout Austin and this hotel has been the best experience so far.

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Helpful?
Thank noelo844
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear noelo844, Thank you for taking a moment to share your experience. I am glad to hear that you enjoyed your stay and that our team was helpful! I will be sure to share your comments with them. I am so proud with the level of service our staff provides on a daily basis. Thanks again for your kind words...

Houston, Texas
Reviewed 2 weeks ago

Recently stayed at the Hilton Garden in downtown Austin while attending a trade show. It was a great, spacious and clean room at a great price. Jenna was most helpful at check in and check out. She and the staff were very professional. I highly recommend!

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Helpful?
Thank tomrubyarts
Houston Area, United States
Reviewed 2 weeks ago

Literally next to 6th street. Quiet. Clean. Great service; from front desk to Valet, service was quick and friendly. If you want to be close to 6th street and downtown activities without the noise, this is a great place to stay. Stayed here for the Texas Women's Conference and walked to and fro the Austin Convention Center. Lots of good...

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Helpful?
Thank otaresirilorrainei
Washington, DC
Reviewed 3 weeks ago

I stayed here for a conference and it is a really nice, newly renovated hotel. The rooms are clean and the staff is helpful. The restaurant has tasty food (breakfast and dinner) and the staff is gracious and accommodating. Can't ask for much more than that!

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Helpful?
Thank HoneyMoonNCR
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear HoneyMoonNCR, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! Our staff here really does an excellent job every day. I hope you will return should your travels bring you back this way! Best Regards, Rob Kennehan

Alvarado, Texas
Reviewed 3 weeks ago

Very clean, convenient location to downtown and professional friendly staff.. customer service was outstanding and absolutely second to no one.. from the time you walk in till you are ready to leave they are always available for you

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Helpful?
Thank garylU783TN
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear garylU783TN, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! They are truly a joy to work with. I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 

Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Region: United States > Texas > Austin
Price Range: $162 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Hotels.com, Cancelon, Priceline, Travelocity, Odigeo and Cheap Tickets so you can book your Hilton Garden Inn Austin Downtown/Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin Downtown/Convention Center staff and other travellers.
2 questions
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Chicago, Illinois

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Questions? Get answers from Hilton Garden Inn Austin Downtown/Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take note of location on floor - avoid the side facing I-35 - as construction next door goes on during the night.”
 of 5 bubbles clarec468, 15 Nov 2016 | Read review
“17th floor facing East on the 5th street side was still ridiculously loud. There's no escape.”
  • Monster with a million teeth in low light. Just ugly by day.
  • Lovely view
 of 5 bubbles nano5th, 2 Nov 2016 | Read review
“Get a Higher Floor”
 of 5 bubbles 103jesusc, 13 Oct 2016 | Read review
“Try to get a room between the 5th and 15rh floors as they are quieter”
 of 5 bubbles JonE295, 12 Oct 2016 | Read review
“best views, must recommend breakfast on the 18th floor”
 of 5 bubbles moshea1856, 28 Sep 2016 | Read review
5 of 5
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