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Last weekend my girlfriends and I took a quick girls trip down to Austin for the first time , we booked the room and then read the reviews terrible mistake. From reading the reviews we thought it couldn't be as bad as most describe it...More
Thank Shardonnay W
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 4 days ago
Shardonnay, please accept my sincerest apologies for the cleanliness issues you and your friends encountered in your room. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the...More
Hotel staff is pleasant and friendly. The manager goes out of her way to accommodate. Hotel is quiet and comfortable for a great price. They accommodate all cooking and laundry needs. I will stay here everytime I come to Austin.More
Thank Crystal E
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 11 April 2017
Crystal, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Austin - North Central. It is a pleasure to know that you were impressed with our friendly associates and with the great value we...More
Great location, terrible hotel. Dirty, understaffed, questionable tenants, smelly room. Staff themselves are nice and generally helpful. Kitchen was dirty on arrivale, not in a very safe location. Definitely a drug deal went on in the room next time mineMore
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Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 2 weeks ago
It is very disappointing to know we let one of our guests down, and did not meet your expectations. Our key goals are to provide our valued guests with clean, fresh, comfortable suites, along with friendly service in a safe environment. We are alarmed by...More
I always stay here with no issues some of the reviews are true...but at the end of the day you get what you pay for.Most people that give bad reviews probably did a hot rate on Hotwire paid 40/50 bucks and expect holiday inn rooms.....More
Thank phat k
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 17 May 2017
We appreciate your stay and for taking the time to leave feedback. We’re glad to know you found us a good value for the money and that our staff did a nice job, especially Juliet. I will share your comments with her. Thanks for choosing...More
I'm writing at this point as a frustrated customer. I'm hoping eyes other than those of the Assistant Manager (Monique Mullenax), and the District Manager (Katie-Lynn Webb) see it because frankly, they've both failed to do anything in their role about my situation.
1 Thank tlok25
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 4 weeks ago
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
US$66 - US$108 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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