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Extended Stay America - Austin - North Central

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Traveller (63)
Room & Suite (23)
Dining (2)
Overview
  • Excellent10%
  • Very good9%
  • Average8%
  • Poor20%
  • Terrible53%
25 Apr 2018
“Clean, comfortable, but poor service”
16 Mar 2018
“Need to hire staff”
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Fitness centre
Kitchenette
Pets Allowed
2 Star accommodation
All hotel details
Additional information
Offers from Extended Stay America - Austin - North Central
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Austin - North Central
Special Offer: Save up to 10% TODAY!
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (153)
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1 - 5 of 151 reviews
Reviewed 13 June 2018

I was supposed to stay at this hotel on an extended stay of 30-90 Days for I had just moved from Houston to Austin. This is by far the worst experience that I've had at Extended Stay America. First, check-in was very Unpleasant. This was...More

1  Thank Jorge Luis F
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 16 June 2018

Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management

Hotel's Favourite
Reviewed 20 August 2017 via mobile

Centrally located for visitors, in the general vicinity of University facilities, the Outlet Shops of RoundRock and Austins Many cultural Dives. A really lovely property. Good people to help you make the most of your stay!!special thanks to Zack, Hamilton, Ryan, Noemi, Maria, Juliette and...More

Thank Kaus22
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 21 August 2017

Kaus, it gives us a great pleasure reading your review. We are thrilled to know you liked our central location and the service provided by our courteous staff you have and haven’t mentioned in your feedback. I will surely congratulate all of them and will...More

Reviewed 12 May 2018 via mobile

Worst public business ever been in! And will never in my life go back ever to this location! The rooms were disgusting! I could not at all believe this place passed the health inspection at all ever!!!More

Thank Christopher C
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 14 May 2018

Please accept our apologies for the inconvenience you encountered while being here. Your feedback regarding the cleanliness issue is discussed with the concerned teams to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance...More

Reviewed 27 April 2018

The front desk clerk that checked me in was so lovely. It was nice and quiet. Very welcoming. Never had to travel more than 30 mins for anything. The kitchen floor was quite sticky but when I offered to clean it, the front desk clerk...More

Review collected in partnership with this hotel
Thank AlanaReid
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 28 April 2018

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked our location and the outstanding service provided by the Front Desk. We will share your compliments with them. Your feedback in regard to cleanliness...More

Reviewed 26 April 2018

I stayed at this hotel for a month while I was waiting to move into my apartment. The only positives I can give is that the room was clean and comfortable, though lacking in storage for my clothes (no dresser or drawers of any kind)....More

Review collected in partnership with this hotel
Thank amandapal614
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 26 April 2018

Amanda, thanks for staying with us. We are sorry you were unhappy with our hotel policy in regard to Housekeeping and for the service issue you encountered. We are reviewing the situation as a training tool to improve our procedures and to be sure we...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Self-Serve Laundry
Dry Cleaning
Non-Smoking Hotel
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$64 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$64 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (63)
Room & Suite (23)
Dining (2)
Pool & Beach (2)
Questions & Answers
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Room Tips
"110 Horrible Room, Right By the Highway"
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"$100 deposit that may not be told in advance."
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"I have no tips but do not stay here."
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"Find a Different Hotel"
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