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The first thing we noticed~ although the property is completely non smoking~ the reek of smoke emanates throughout the hallways and rooms. The first room we were given, Room 344, the a/c was on 60 and it was not cool in the room at all....More
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 29 September 2017
Thank you for reviewing your experience. We are glad to know you were pleased with the service provided by Naomi and had an overall pleasant stay. That being said, we are sorry for the inconvenience you encountered while being here. Your comments show we have...More
No one takes any kind of pride at this establishment. The rooms smell like moldy seafood. The room was filthy with hair long & short all over the bathtub and bathroom sink, the sgower curtain has mold on it as well as the ceiling and...More
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 23 September 2017
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We...More
Based on the most recent experience, I truly enjoyed my Holiday. This location has access to the major highways and is located centrally so that you have a choice of restaurants, sightseeing and shopping. If you don't have a car, ( or prefer not to...More
Thank Dianita K
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 6 September 2017
Dianita, thank you for choosing Extended Stay America and for your awesome review. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. I will share your wonderful compliments with my...More
Centrally located for visitors, in the general vicinity of University facilities, the Outlet Shops of RoundRock and Austins Many cultural Dives. A really lovely property. Good people to help you make the most of your stay!!special thanks to Zack, Hamilton, Ryan, Noemi, Maria, Juliette and...More
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 21 August 2017
Kaus, it gives us a great pleasure reading your review. We are thrilled to know you liked our central location and the service provided by our courteous staff you have and haven’t mentioned in your feedback. I will surely congratulate all of them and will...More
roaches in bed and bath; oil film in bathtub, almost slipped and fell. no guide for tv channels. no proper directions to room so wondered through many halls looking for room and finally found correct door from parking lot to enter hotel.More
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Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 29 July 2017
Our guests should expect to arrive to a clean, fresh, well maintained and comfortable suite when staying with us. We are sorry for the issues you describe in your review. We have shared your comments with our housekeeping team and they will certainly follow up...More
US$63 - US$90 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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