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Extended Stay America - Austin - North Central

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Extended Stay America - Austin - North Central
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98 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - North Central
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Showing 96: English reviews
Reviewed 25 October 2016

Carpets/floors including elevator was filthy. Daytime employees had attitude and not very helpful. Breakfast included is a joke you get a muffin or granola bar or instant oatmeal, coffee/tea or hot chocolate and that's it Had to buy breakfast anyway. Had to ask for things to be refilled in order to get my (snack) breakfast.. No coffee pot available had...

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Helpful?
Thank Karen C
00esa, General Manager at Extended Stay America - Austin - North Central, responded to this review

Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered which led to a disappointing stay. Your feedback has been shared with every department involved. We have taken notes of your observations regarding the need to update and renovate, and we are currently having the same conversation with our...

Reviewed 21 September 2016

My fiancé booked a reservation for this hotel for a one night stay. When we arrived they told us the only had one house keeper working and that our room would not be ready for another 30 mins to an hour. There were other folks that were also waiting b/c their rooms were not ready and after a while they...

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Helpful?
Thank Alesh R
00esa, General Manager at Extended Stay America - Austin - North Central, responded to this review

Thank you for your review of our hotel. I am sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. I am truly sorry for the poor service you encountered from our front office associates. What you experienced should never...

Longview
Reviewed 29 July 2016

I'm sorry there's absolutely nothing spectacular about this location. Front desk service's 'Terrible,' Rooms 'Terrible', kitchen, floors, walls, bed just ridiculous. The door to the bathroom would not close unless you slammed it up against the toilet. We had to park in the back of the hotel, where the people seems to be homeless, one man was chasing his pit...

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Helpful?
Thank Cathy G
00esa, General Manager at Extended Stay America - Austin - North Central, responded to this review

Thank you for your feedback. We apologize for the less than helpful service from our staff member, and that you were not pleased with your overall stay. We work hard to create a home away from home environment for our guests. We request that you reconsider staying with us or our brand again so we can deliver the type of...

Reviewed 18 July 2016

I booked a reservation for two nights at the Extended Stay America- North Central Austin based on reviews of cleanliness, grab and go breakfast, and price for location of the hotel. Although I was happy with the relative closeness of the hotel to the downtown area, I am extremely disgusted at how dirty my room was. There was black mold...

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Helpful?
Thank Bianca R
00esa, General Manager at Extended Stay America - Austin - North Central, responded to this review

Thank you for sharing your feedback of your stay with us. We value the comments from our guests as it lets us know what we are doing right and where we need to improve. We sincerely apologize for the less than satisfactory condition of your suite as this is not typical for our hotel. Our staff is committed to providing...

Reviewed 17 July 2016 via mobile

Service was horrible. Customer service was very poor. Upon our arrival, the rooms were dirty and unclean. There were numerous stains on the counters. We complained and front desk personnel stated they were short staffed. We were switched to another room and AC was not in working condition. We were switched once again to find a room that was supposed...

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Helpful?
Thank Jessica O
00esa, General Manager at Extended Stay America - Austin - North Central, responded to this review

Jessica, thank you for taking the time to review your stay with us. I am so sorry you did not have an enjoyable experience, and I am concerned about the issues you brought to my attention. My staff's top priority is to provide a clean environment for our guests, and we obviously failed miserably in that regard. I will definitely...

Reviewed 15 July 2016 via mobile

This is the best extended stay I have ever stayed at. The staff is wonderful and make us feel at home. They are always willing to help and make my keys lol. And always made sure we have what we needed. It's quite and smoke free witch is nice even as a smoker. Very clean

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Thank Paige B
00esa, General Manager at Extended Stay America - Austin - North Central, responded to this review

Thank you for choosing Extended Stay America - Austin - North Central for your accommodation needs and for the amazing remarks! We love sharing wonderful feedback such as yours recognizing our Team's efforts and excellent service. They will be thrilled to hear their efforts are acknowledged and that you took the time to compliment them in your review. We are...

San Antonio, Texas
Reviewed 13 July 2016

First off, I was not given the room I had requested. Strange people hanging around outside moving furniture out of the building. Two people sitting behind the building on top of the picnic table who were not guests there. I later saw both men walking down the IH 35 access road. This hotel is too CLOSE to the access road...

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Thank Kathy2835
00esa, General Manager at Extended Stay America - Austin - North Central, responded to this review

Kathy, thank you for your recent stay at our hotel and for taking the time to write a review. We are sorry the room you requested was not available at the time you checked in, and we apologize for the inconvenience this undoubtedly caused. Our security team has been made aware of your comments regarding the persons you saw loitering...

Reviewed 6 July 2016

I ask multiple people at front and housekeeping for a light bulb for the bathroom and never got it, They also had a sign in the room that offer dishes cups silverware and pans so I ask for some at the front desk they side they would send so to my room so I bought breakfast food to cook .When...

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Helpful?
Thank Marcus S
00esa, General Manager at Extended Stay America - Austin - North Central, responded to this review

Thank you for being our guest and for sharing your feedback. We are glad you enjoyed your overall stay and that you liked our well-kept property. However, we sincerely apologize for the service issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. We also appreciate your comments...

Frederick, Maryland
Reviewed 6 July 2016

The first room we were given was still dirty from the night before. The front desk employee apologized and gave us a second one. One of the AC units didn't work. While putting away clothes in the bedroom area I found my lower legs covered in fleas. We quickly packed and demanded a refund. I got to spend the next...

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Helpful?
Thank jrmrt
00esa, General Manager at Extended Stay America - Austin - North Central, responded to this review

I sincerely apologize for the situation you described with the first room not being ready for occupancy and the second room being even less desirable! You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to...

killeen
Reviewed 26 June 2016 via mobile

Please don't stay here, I wish I would have read the reviews. A/C BROKE IN ROOMS ROACHES DISGUSTING This hotel needs to be closed down immediately !!! Angela who works as at the front desk is extremely rude. Fitness center no equipment is functioning.

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Thank kendra b
00esa, General Manager at Extended Stay America - Austin - North Central, responded to this review

Kendra, We regret our hotel did not meet your standards and expectations. We work hard to make our guests happy and we are sorry we fell short during your stay. Our maintenance and housekeeping teams have been made aware of your review and are disappointed their actions disappointed one of our guests. We reviewed our checklists and protocols and made...

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Near Extended Stay America - Austin - North Central

Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - North Central

Address: 8221 North I-35, Austin, TX 78753 (Formerly Extended Stay Deluxe - Austin - North Central)
Region: United States > Texas > Austin
Price Range: $101 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - North Central 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Extended Stay Austin
Austin Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - North Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms opposite I-35 would be quieter.”
 of 5 bubbles TravisGood, 18 Mar 2017 | Read review
“<<<<<<<<<<<<<<DONT STAY HERE>>>>>>>>>>>>>”
 of 5 bubbles Y8093CMmichaelc, 24 Feb 2017 | Read review
“Bring hand wipes, sanitizer, and make sure you ask for any dishware or utensils if they are needed.”
 of 5 bubbles ochoaari, 22 Feb 2017 | Read review
“Don't Stay Here!”
 of 5 bubbles 4DebbieJ, 22 Jan 2017 | Read review
“Stay at a room in the back where it is quieter!!!”
 of 5 bubbles Kathy2835, 12 Jul 2016 | Read review
5 of 5