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Extended Stay America - Austin - North Central

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Traveller (63)
Room & Suite (30)
Dining (3)
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Overview
  • Excellent10%
  • Very good9%
  • Average8%
  • Poor20%
  • Terrible53%
Travellers talk about
“great room”(2 reviews)
“esa”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Fitness centre
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (152)
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Reviewed 24 October 2017

Super Staff Way to go Monique! This organization is extremely lucky to have Monique as a Professional that represents this organization she is all about Customer Service and should be highly recognized!More

Review collected in partnership with Extended Stay
Thank dalegl2017
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 26 October 2017

Dale, thank you for staying at Extended Stay America. We are thrilled to read your comments about the great service you received from our staff, and how they exceeded your expectations. Thank you for your kind compliments about Monique. We will certainly share your praises....More

Reviewed 23 October 2017

I really don't like writing bad reviews but if this site is meant to help "advise" people for their "trips" then I must be honest. This place has potential but the execution is lacking. Dirty, dirty rooms. Furniture that is beaten up. The shower in...More

Thank KenL60089
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 24 October 2017

Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines...More

Reviewed 2 October 2017

The staff was good.. the deposit rule and the fact that there was no breakfast was ridiculous even though we arrived before the cut off for breakfast. The room was musty and got hot. Will not stay againMore

Review collected in partnership with Extended Stay
Thank Kara C
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 3 October 2017

Kara, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking...More

Reviewed 2 October 2017

It took 45 minutes to check me in. The staff would answer phones while checking you in. Staff are so slow. No breakfast. No water or coffee. I could find only half cup hot water at 8:30 AM. No shower towel. Pillows and bed very...More

Review collected in partnership with Extended Stay
Thank Samira M
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 7 October 2017

Samira, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking...More

Reviewed 29 September 2017

The first thing we noticed~ although the property is completely non smoking~ the reek of smoke emanates throughout the hallways and rooms. The first room we were given, Room 344, the a/c was on 60 and it was not cool in the room at all....More

Thank TexansFan2011
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 29 September 2017

Thank you for reviewing your experience. We are glad to know you were pleased with the service provided by Naomi and had an overall pleasant stay. That being said, we are sorry for the inconvenience you encountered while being here. Your comments show we have...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$68 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$68 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (63)
Room & Suite (30)
Dining (3)
Pool & Beach (3)
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