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Extended Stay America - Austin - North Central

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Traveller (63)
Room & Suite (23)
Dining (2)
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Ratings and reviews
#195 of 207 Hotels in Austin
  • Excellent10%
  • Very good9%
  • Average8%
  • Poor20%
  • Terrible53%
Travellers talk about
“great room”(2 reviews)
“esa”(2 reviews)
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What's included
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Fitness centre
Kitchenette
2 Star Hotel
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Offers from Extended Stay America - Austin - North Central
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Location and contact
8221 North I-35, Austin, TX 78753
Hotel website
17.1 km to Austin-Bergstrom Intl Airport
74 restaurants are within a 2 km radius
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Rooms
29 Jul30 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (153)
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31 - 35 of 151 reviews
Reviewed 27 July 2017

Poor to average was my experience. The sanitary conditions was a bit concerning for me. I had to be moved to a different room after 2 nights of my 3 night stay. The staff were friendly and helpful in my opinion.More

Review collected in partnership with Extended Stay
Thank bel230
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 28 July 2017

Thank you for being our guest. We are pleased you liked our courteous associates, but I am sorry for the inconvenience you experienced during your stay. I have shared your concern with my team in an effort to improve our facilities. We hope to have...More

Reviewed 26 July 2017

The room had no trash can, housekeeping never came, there was used soap still in shower, breakfast was pitiful-literally no coffee at 7:30 am. Questionable people around the hotel who appeared to live here. My boyfriend would not let me leave the room without him!More

Review collected in partnership with Extended Stay
Thank 577meredithb
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 27 July 2017

Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience you had. I have shared your concerns with my housekeeping team to ensure a review of our processes prior to guest arrival as well as with my...More

Reviewed 24 July 2017

Weekend trip....very unclean facility. Could not wait to get home to bathe. Beds were comfortable, but the hotel stunk and the bathrooms had mold in showers. I have stayed at economic hotels but this has been my worst experience...solely based on cleanliness.More

Review collected in partnership with Extended Stay
Thank marymY5397MI
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 25 July 2017

Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Our staff's top priority is to provide a clean environment for...More

Reviewed 15 July 2017

Don't stay at this hotel!!! Dirty, nasty, room stinks, OLD, no breakfast served even though their website said it offered. No cleaning service! Roaches, carpet terrible. Looked like people lived there! If we had not prepaid we WOULD not have stayed! Their website tricks guests!!...More

Review collected in partnership with Extended Stay
Thank melissalR3845UJ
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 16 July 2017

Melissa, we are truly sorry for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. With exterior corridors and exterior entrances to each guest room, it is difficult to prevent them from...More

Reviewed 14 July 2017

Although the hotel staff is friendly and apparently well meaning, this place is sort of a joke. It's situated right across from I-35, and there are no restaurants or stores nearby. There are many folks on extended stay at the Extended Stay, but they're not...More

Thank NorCalCraig
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 15 July 2017

We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$70 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$70 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (63)
Room & Suite (23)
Dining (2)
Pool & Beach (2)
Questions & Answers
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Room Tips
"110 Horrible Room, Right By the Highway"
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"$100 deposit that may not be told in advance."
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"I have no tips but do not stay here."
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"Find a Different Hotel"
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