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Extended Stay America - Austin - Arboretum South

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Extended Stay America - Austin - Arboretum South
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66 Reviews from our TripAdvisor Community

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Showing 66: English reviews
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Dallas, Texas
Reviewed 4 weeks ago via mobile

I'm not one to take the time out of my day to make a review but I think people should know about this place before booking. I saw some reviews before booking this place and I was just hoping we would have had a decent room like some reviews described but that did not happen. There was someone else's hair...

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Helpful?
Thank Kymber11
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

We appreciate you bringing your concerns to our attention. Please accept our most sincere apologies for all of the issues you have brought to light during your stay, especially the bedding and the privacy of your room. To prevent this from happening again, our team will be retraining on the proper housekeeping procedures and also how to ensure each room...

Mechanicsville, Virginia
Reviewed 18 January 2017

+s: Bed was comfortable, queen studio sufficient for two people, pleasant employees, light breakfast of granola bars, instant oatmeal, and small muffin, great price compared to other area hotels, liked having a fridge and microwave (didn't use stovetop.) -s: Difficult to locate staff to check in - waited for 10+ minutes and no one came so I had to return...

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Helpful?
Thank Csquaregirl
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am glad to read that you were pleased with the room, our staff and our other amenities that we are able to provide. The situation you described regarding the elongated wait time in the lobby is truly regrettable. We are very sorry for...

Keizer, Oregon
Reviewed 4 January 2017

truly all accommodations were adequate except for the pervasive smell of stale smoke. Breakfast coffee was quite weak, but room was fairly clean, and bathroom was adequate. sheets towels, and bed were adequate..

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Helpful?
Thank pwolfh
Austin, Texas
Reviewed 22 December 2016

I've stayed at this location before and it has been consistently the same pleasant relaxing experience. The hotel is well kept inside and out. The location is in a nice part of town so u don't see any vagrants or disenfranchised hanging around the parking lot. , nice clean rooms,flat screen tv's, free wifi, free continental breakfast, friendly helpful service...

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Helpful?
Thank Kimberly H
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

We appreciate you taking the time to share your experience. It is pleasing to read you were well accommodated by our staff and that your room condition was to your liking. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Houston, Texas
Reviewed 12 November 2016 via mobile

The pictures are misleading and the good reviews are true if written by a desperate person. Was charged 100 a night w/discount on hotels.com. first guest I ran into in lobby while I was checking in said her room was filthy n wanted a refund, n the next guest was being handed cleaning supplies. My room: carpet was old, and...

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Helpful?
Thank latefoot
Reviewed 26 October 2016 via mobile

We came to celebrate our anniversary and it wasn't a fun experience of Stay at the Extended Stay. It was the worse experience we ever dealt with. Bathroom sink leaked no one fixed it the whole stay. Lack of sleep because we were put in a room next to an office with the doors slamming back and forth all night...

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Helpful?
Thank Pharris34
Austin, Texas
Reviewed 10 October 2016

My girlfriend and I stayed here last night Sat Oct 9, 2016. We walked into a non-smoking room and immediately smelled heavy cigarette smoke in the room, which we are severely allergic too. The front desk said we were welcome to go to them and get some Febreze but that they would not give us a different room bc they...

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Helpful?
Thank AlfaLeone
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

Thank you for your recent review of your stay. I am concerned about the issues you mentioned. Please allow me to apologize our dish policy was not explained thoroughly. Also our team will be better coached to ensure that issues are handled correctly. Thank you very much for providing us with your feedback. We hope that you will give us...

Austin, Texas
Reviewed 21 September 2016

it was veyr good looking hotel from outside and it was bad as when we got to check in around 2pm there was noone at front desk for almost 30 mins and then later on when we checked in and went to room the ac was soo loud and it wont cool the room at all. when checked for utensil...

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Helpful?
Thank foram t
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that no one was at the desk when you arrived at the property. I also apologize that you were not informed at check in about our dish delivery system or our grab-and-go breakfast. I am coaching our staff to ensure...

Clifton, Tx
Reviewed 13 September 2016 via mobile

Reviews were correct-- clean, large rooms with full kitchens. Close to major loops, thoroughfares. Inexpensive, good value for our stay!! Thanks to TA, we had a great stay and enjoyed lots of great Austin food!!

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Helpful?
Thank jrdtsta
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

Your feedback is very important. Thank you for sharing. I'm glad to read you favored our large, spacious room and our convenient location all for an affordable price. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 8 September 2016 via mobile

Very Friendly and Helpful Staff. Room was Very Clean as well as the Overall site! I will definitely stay there again! I highly recommend this Hotel to Both the Casual Traveler as well as any Business Traveler!

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Helpful?
Thank Marek S
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

Thank you for sharing your experience. It is pleasing to hear your positive comments on how helpful our staff was during your stay. I will be sure to inform them on the excellent job they are doing. In addition, I am glad you would recommend us to others based on the great stay you had. Thank you for choosing Extended...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Austin - Arboretum South

Address: 9100 Waterford Centre Blvd., Austin, TX 78758 (Formerly Homestead Studio Suites - Austin - Arboretum - South)
Region: United States > Texas > Austin
Price Range: $105 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum South 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Homestead Austin / Arboretum Hotel Austin
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Arboretum South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Try to choose 2nd floor rooms, near the exits; have higher floors and less A/C noise, and are quieter”
 of 5 bubbles juanpabloh961, 6 May 2016 | Read review
“I think top rooms are the best to see Austin Texas scenery!”
 of 5 bubbles tieareh, 5 Mar 2016 | Read review
“they are all great... room 202 is nice, have grassy areas for pet or scenery.”
 of 5 bubbles samanthak657, 14 Jan 2016 | Read review
5 of 5