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Extended Stay America - Austin - Arboretum South

99 reviews
#178 of 205 Hotels in Austin
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Traveller (29)
Room & Suite (17)
Dining (2)
Overview
  • Excellent13%
  • Very good18%
  • Average14%
  • Poor9%
  • Terrible46%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Austin - Arboretum South
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (99)Write a Review
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All reviewshave stayed here several timesaustin areafront desk staffbed was comfortableclerkmicrowave
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1 - 5 of 99 reviews
Reviewed 1 week ago

i already emailed you after calling front desk, side walk dirty, door sAfety broken, no fire alarm connected, water too cold, one face towel, one small bar of soap, I will never use this place again. very dissatisfied

Review collected in partnership with Extended Stay
Thank daphnea977
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded 1 week ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Hotel's Favourite
Reviewed 30 December 2017

I have stayed here several times in the past. I made a reservation in advance so checking in was no problem. The Guest Service Specialist was friendly and informative. The rooms are always clean and cozy. The bathroom was clean, and stocked with fresh towels....More

Review collected in partnership with this hotel
Thank winterk2017
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded 31 December 2017

Thanks for the wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again...More

Reviewed 3 weeks ago

Overall pretty decent stay staff was very friendly didn't give me any issues thank you. Will surely come again my next visit to Austin Texas. Quiet area comfortable. Staff was very understanding thank youMore

Review collected in partnership with Extended Stay
Thank Derrick P
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded 3 weeks ago

Derrick, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can’t wait...More

Reviewed 4 weeks ago

The rooms are comfortable, the front desk staff are professional and they go the extra mile to ensure that your stay is like a home from home experience. I am unsure if this location is under new management, whatever changes have been made they are...More

Thank marion72018
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded 3 weeks ago

Marion, thanks for recommending and choosing Extended Stay America for your visit to our city. We are thrilled to know you found the service provided by our staff to be above and beyond your expectations. Our team has appreciated you for highlighting their efforts. Thank...More

Reviewed 4 weeks ago via mobile

My stay has been very comfortable and pleasant the property is well maintained and managed staff very friendly and helpful I would definitely recommend to friends and family they are always more then happy to assist with anything ypu may need and do so in...More

Thank Virgi Z
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded 4 weeks ago

Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We appreciate you recommending Extended Stay America and look forward to welcoming you back soon. Sincerely, Hotel Management

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Details
Price range
US$72 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$72 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (29)
Room & Suite (17)
Dining (2)
Business Centre & Event Rooms (1)
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Room Tips
"All the staff here are friendly and informative."
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"Based on the room I had, and the people that seem to stay there, I would say there are no good rooms"
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"Choose any other hotel besides this one... don't go there."
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"Avoid unless you can levitate in your sleep"
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