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This place sucks.
Out dated room, no coffee maker in room, no shampoo in room, tv has minimal channels, no breakfast included. We asked for an extra pillow and they had to get one out of another room, REALLY. Will not EVER stay here again....More
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - 6th St.Responded 11 April 2018
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward....More
I booked for business and confirmed the reservation since I wasn't traveling with my associates. Even after confirming, they arrived to no reservation, even though they were pre paid and had the print out of the reservation in hand. No problem, they found rooms for...More
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - 6th St.Responded 10 April 2018
Thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following...More
Although the location was perfect, this hotel still lack on several thing. For starter, I was told at check in that I had to paid for parking at $10.00 a day. Second, the refrigerator was looked as if someone took a chisel and scrap some...More
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Response from 00esa, Manager at Extended Stay America - Austin - Downtown - 6th St.Responded 28 March 2018
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such...More
My stay was 2 days long. I had everything I needed and the front desk was very friendly. I had my own heater inside and was comfortable sleeping in the bed. The girl in the front was very friendly, her name was Ferrionne.More
Thank Ricardo C
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - 6th St.Responded 26 February 2018
Ricardo, thank you for staying with us and for the wonderful feedback. We are thrilled to read you had a comfortable stay here and that you were impressed with the excellent service offered by our staff. Your compliments have been shared with the entire team,...More
Ferrionne was a great help when I needed anything and always smiling. She was eager to please and very helpful. She made the stay way better. Even when she had multiple things going on she made sure to stay very positive.More
Thank Jennifer E
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - 6th St.Responded 24 February 2018
Jennifer, thank you for being our guest. We are happy to read about the great service you received from Ferrionne and how her actions exceeded your expectations. We will be sure to share your kind comments with her. It was a pleasure serving you, and...More