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Extended Stay America - Austin - Arboretum - North

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Extended Stay America - Austin - Arboretum - North
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44 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Chicago, il
Reviewed 3 weeks ago

It was a truly disgusting experience. The room smelled like someone had been cooking fish in it for weeks. The smoke detector was hanging from the ceiling. The carpets and chairs were stained with who knows what. Shower caulking black with mold, barely any water pressure and the ceiling in the shower was also molding. If every room in town...

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Helpful?
Thank Peter L
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Your review recently caught my experience. I am disappointed to read your comments about your stay, especially about the maintenance and cleaning issues you stated. Our staff have been addressed on the proper cleaning and maintenance that must be maintained at our property. If you have any additional feedback, please reach out to me at asa@extendedstay.com. We do hope you...

Seattle, Washington
Reviewed 3 weeks ago

This was probably the worst hotel I've ever stayed at. Poor lighting going into the building which made me concerned coming and going. Room had an odd odor like they were trying to cover somethingup. Roof leaked and had water dripping into the room.

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Helpful?
Thank jennyleberhard
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for your recent review of your stay. I am so disappointed that you had a bad experience. Please accept my apology. I discussed your comments with the team, and we are going to work very hard to ensure the hotel's cleanliness and room condition is maintained at all times. We will also look into the poor lighting that...

Brenham, Texas
Reviewed 4 weeks ago

It was OK. From the outside this place looks OK, but once you enter your room it's a bit of a different story. Looking at the room when I entered it I was not impressed by anything. It was appointed with very average and dated amenities, but it was clean and comfortable.

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Helpful?
Thank gravenmier
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

We appreciate you taking the time to share your experience. I am glad you were pleased your accommodations were clean and comfortable, but disappointed you felt it was dated and average. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Little Rock
Reviewed 1 November 2016 via mobile

This Extended Stay is nothing special, but is clean and convenient to ACC, The Domain and the Mopar Expressway. The rooms are small, but well put together. You have a small kitchenette and can have cooking utensils/eating utensils and a coffee pot if you ask for them. Internet and AC worked fine. Shower and sink drains were sluggish. There were...

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Helpful?
Thank nj50
Nashville, Tennessee
Reviewed 31 October 2016

This hotel was not worth the money in my opinion. Although the staff very very courteous you had to repeatedly ask for things for your room e.g. coffee maker, hairdryer, etc., all which were advertised as having on the internet. Old but clean.

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Helpful?
Thank robynm647
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. I am proud to read your remarks about the staff. However, I am very sorry that that you were inconvenienced by not having those items in the room. However, we offer those items upon request and I am sorry this was not communicated to you at check-in....

Reviewed 27 October 2016 via mobile

This place has gone downhill. Stayed here little over a year ago and much has changed. My room smells like a mix between a kennel and a nursing home. The carpet is heavily stained and the general appearance of the room is run down. There is old furniture outside near the entry and the grounds are poorly kept. I saw...

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Helpful?
Thank Sypherd
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for your recent review of your stay. The conditions that you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to focus on those issues and work hard to clean up all hotel areas. Thanks to your feedback, we can continue to work on providing an...

Austin, Texas
Reviewed 18 September 2016

I have been here for a while now since January 1st and I have to say a lot of the staff are really friendly. I want to give Monica from the front desk a shout out because whatever I needed she was always helpful and always has a smile on her face. The manager there Lomesh is a real tool....

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Helpful?
Thank Acidtek
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Your feedback is very important. Thank you for sharing. I am more than pleased on the high level of customer service you received from our staff. I will be sure to inform them to keep up the great work. Also your comments regarding the great housekeeping your received is much appreciated. Once more, thank you for posting your review. We...

Austin, Texas
Reviewed 17 September 2016 via mobile

There a few things that each and every hotel should get correctly and then to excel at to really shine. ESA Gracy Farms has definitely got it's act together for meeting all the basics and then providws the extra of superior customer service making them truly a "unique find" among hotels. I recommend it and hope that monica, Greg and...

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Helpful?
Thank Mitch J
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Your feedback is very important. Thank you for sharing. It is great to read you were provided with excellent customer service from our staff and that you had a clean, comfortable stay at our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Douglasville, Georgia
Reviewed 23 May 2016

The "back building" 2nd floor has no elevator. If you purchase through a 3rd party site you will probably get a room assignment that is in the back building on the 2nd floor as these are the block of rooms they reserve for them. They had no other rooms available to accommodate my handicap as they were full. No elevators...

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Helpful?
Thank Janice H
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful...

Houston, Texas
Reviewed 11 May 2016

I can say that the Proffessionalism and costumer service from Monica Everett was absolutely amazing. One of the servive members traveling on orders spend the night for two weeks and had nothing but great praise for this establishment. I would recommend this hotel to anyone passing or staying in Austin. Great staff makes for a Great stay. Thanks Monica.

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Helpful?
Thank josemedrano711

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Austin - Arboretum - North

Address: 2700 Gracy Farms Ln, Austin, TX 78758-2964
Region: United States > Texas > Austin
Price Range: $115 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum - North 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin Arboretum North Hotel Austin
Extended Stay Austin
Austin Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Arboretum - North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A lot of rooms but are very spread out over a large area. No elevator for 2nd floor.”
 of 5 bubbles robynm647, 31 Oct 2016 | Read review
“Stay someplace else.”
 of 5 bubbles tdrew55, 26 Apr 2016 | Read review
“For the lobby and gym, stay in the main building. The back building faces an undeveloped area which provides a decent view.”
 of 5 bubbles tstandr, 30 Oct 2015 | Read review
“rear end of hotel is quiter”
 of 5 bubbles LuLu4472, 25 May 2015 | Read review
“Just go book your room and Enjoy!”
 of 5 bubbles Damidi, 14 May 2015 | Read review
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