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A little older, but clean with good beds. Had a problem with our shower rod and toilet, but they quickly repair them. Great coffee, breakfast was breakfast bars, muffins, and instance oatmeal--not much but enough to get by with. Reasonable price for Austin.
The property is nestled in the area of town just before the foothills to hill country and before the hustle and bustle of Great Big Austin unfolds fully before your eyes. Enjoy the relaxing and quiet locale after your busy day of shopping and dining...More
Thank Mitch J
Response from Manager_11525, Manager at Extended Stay America - Austin - SouthwestResponded 8 February 2017
Your feedback is important. Thank you for sharing. I'm so pleased to hear that you had a relaxing stay at our hotel. It is also good to know out staff were accommodating. Thank you again for your kind words. The staff and I would love...More
Regular cleanliness of the room and better customer service are some key improvement areas the management should work on. Friendliness of the staff toward guest needs should also be looked if they are requesting something like cleaning the room or changing the trash bag upfront...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, General Manager at Extended Stay America - Austin - SouthwestResponded 5 days ago
Thank you for taking the time to give us your feedback. Please accept our sincere apologies for the housekeeping issues in your suite. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying...More
We had problems from the start because we booked thru Priceline and it was horrible. Paid for the rooms in advance, but when we got there, not all rooms available and Priceline was rude and not helpful. (Had to get the credit card company involved...More
1 Thank marthal617
Response from 00esa, General Manager at Extended Stay America - Austin - SouthwestResponded 2 weeks ago
Thank you for being our guest and providing your feedback. It was a pleasure to read your wonderful comments about Kristie. I will share your recognition of her efforts which will be very encouraging for her to know. We hope to see you and your...More
We stayed there for about 8 business days in 2 different rooms (we left and came back during the weekend) and I'm not going to say we were expecting a 5 star resort with chocolates on our pillows because we weren't, so with the expectations...More
Thank Denise M
Response from 00esa, General Manager at Extended Stay America - Austin - SouthwestResponded 3 weeks ago
Denise, thank you so much for this awesome review. Making you happy makes us happy! We are glad we met your expectations for the price paid and special thanks for recognizing our all-star staff members, as they truly love to deliver exceptional customer service to...More
US$86 - US$158 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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