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Extended Stay America - Austin - Southwest

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Traveller (44)
Room & Suite (16)
Dining (1)
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Overview
  • Excellent21%
  • Very good19%
  • Average15%
  • Poor15%
  • Terrible30%
Travellers talk about
“room was clean”(14 reviews)
“kitchen set”(2 reviews)
“grab and go”(4 reviews)
AMENITIES
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
Breakfast included
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Austin - Southwest
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Offers from Extended Stay America - Austin - Southwest
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (144)
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LanguageEnglish
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All reviewsroom was cleankitchen setgrab and godish soapcoffee makeran extended stayhill countryoatmealwalmartpansstove
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1 - 5 of 142 reviews
Reviewed 9 April 2018

Clean and roomy. Pleasant staff. Heater did not work nor was there hot water but only luke warm water after running hotbwater for 10 minutes. Minimal tv channels. Full kitchen is great. Bathroom is good size. Never received maid service on my 2 night stay...More

Review collected in partnership with Extended Stay
Thank Kearney R
Response from 00esa, Manager at Extended Stay America - Austin - SouthwestResponded 10 April 2018

Thank you for your feedback. We are pleased you were overall happy with your stay with us, but we are sorry we missed meeting some of your expectations. We value your feedback as it will help us to improve ourselves. We would like to inform...More

Reviewed 27 March 2018

I was looking for a room last minute and booked this one. I had a great nights sleep and the staff was extremely helpful. It was in a very peaceful part of Austin located near Mopec. I was looking for a hotel to stay at...More

Review collected in partnership with Extended Stay
Thank alejandroz266
Response from 00esa, Manager at Extended Stay America - Austin - SouthwestResponded 28 March 2018

Thanks for the wonderful feedback. We are thrilled to know our location was perfect for your trip and that you were satisfied with that all our offerings. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management

Reviewed 12 March 2018

For the price, this "hotel" falls short of expectations. It's hard to find, has a steep, blind-curve driveway, the bathtub had no drain plug, one of the lamps had no bulb, neither sink drained, the A/C was impossible to keep at Temp. because it only...More

Review collected in partnership with Extended Stay
Thank Q9366WQjohnb
Response from 00esa, Manager at Extended Stay America - Austin - SouthwestResponded 13 March 2018

John, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and...More

Reviewed 9 March 2018

Clean, tidy and comfy. The best part is that you don't have to clean up for the maid every day. Plenty parking near the doors. Ask for a coffee machine, coffee, cups and spoons at check-in. Air conditioner is the new variable-speed type, so it's...More

Review collected in partnership with Extended Stay
Thank 679gild
Response from 00esa, Manager at Extended Stay America - Austin - SouthwestResponded 10 March 2018

Thanks for choosing Extended Stay America on your visit to our city. We are delighted to read you were impressed with your well-appointed room and the in-room amenities. Thanks once more for the review, and we look forward to welcoming you and your family back...More

Reviewed 6 March 2018

Stayed overnight for 1 night and requested a quite room. Front desk was friendly and the room was clean with ample parking. The only thing I would say was in the night time a lot of homeless people venture in the parking lot so keep...More

Review collected in partnership with Extended Stay
Thank Sandeep B
Response from 00esa, Manager at Extended Stay America - Austin - SouthwestResponded 7 March 2018

Sandeep, thank you for the four-star review of Extended Stay America. It is a pleasure to read you liked your clean room and were impressed with the service provided by our entire staff. We take the safety and security of our guests and their property...More

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About
Amenities
Top amenities
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$90 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$90 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (44)
Room & Suite (16)
Dining (1)
Questions & Answers
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KANDILAKE
30 September 2016|
AnswerShow all 4 answers
Response from hackerrj | Reviewed this property |
No pool where I was. Best to ask any question to the hotel you want to stay.
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Room Tips
"go to Omni or Hilton in downtown for awesome views and great service, js lol."
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"No good rooms"
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"Do not stay here. It's awful."
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"They had a new building going up right next door and it was loud"
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