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Hilton Garden Inn Austin Northwest / Arboretum

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#39 of 197 Hotels in Austin
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Austin Northwest \/ Arboretum
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576 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Austin Northwest / Arboretum
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Showing 572: English reviews
York, Pennsylvania
Reviewed 5 August 2016 via mobile

My husband and i traveled to Austin for a wedding from PA, we made the trip in 24hrs all at once and when we finally arrived at the Hilton Garden Inn we were exhausted, hot, and ready to be able to just relax before having to go to a rehearsal dinner. We took a shot and attempted to check in...

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Helpful?
Thank Tyler H
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

So glad that we provided life saving service. We are glad you let us take care of you while here on the very important day. We always allow early check in when ever it is available. No need to keep you from our great rooms if it's ready to go. Thanks.

Pleasanton, United States
Reviewed 4 August 2016

Pool was not available, was not advised at booking or at check in. Would have liked to been able to book another location, as traveling to TX in the summer we were looking forward to a cool pool to enjoy while staying in the Austin area. Staff did try to find another hotel to accommodate but only after prompting and...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Pamela L
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Sorry that the pool wasn't available due to renovations. We had posted on our website but it's not always readily seen. We hope you will give us another opportunity in the future.

Houston, Texas
Reviewed 2 August 2016

Clean! Nice staff! Comfy beds! No continental breakfast but overall good place to stay! They gave me a suite instead of the regular room o originally booked because I was a HiltonHonors member! I love upgrades!

Review collected in partnership with Hilton Garden Inn
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Thank Gabrielle G
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thanks for the nice review. Yes, no nasty continental breakfast here. We have a full buffet with hot items, fresh cut fruit, waffles, cook to order omelets, eggs, oatmeal, juice, bacon, sausage, potatoes, yogurt, all for only $10.95

Haltom City, Texas, United States
Reviewed 2 August 2016

Very nice hotel and a good value overall. Excellent bedding, especially pillows, which is usually what makes or breaks a hotel stay for me. Accommodations were spotless and felt new. Very friendly, helpful staff!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank James J
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the great review. All the important things covered. Comfortable, check. Spotless, check. Friendly, check. Helpful, check. Awesome!!

Corpus Christi, Texas
Reviewed 1 August 2016

From check in to check out, it was clean, comfortable and friendly. We will definitely stay there again when we are in this area. I really appreciated all the plugs available for devices. You will not be disappointed.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Debbie C
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for your comfy review. We look forward to taking care of you again on your next trip.

Austin, United States
Reviewed 28 July 2016

The room smelled fresh and the room was cool on a very hot day. The turn-down service was nice, and included a note from the room attendant. I liked that the hotel had a gym and pool. I would definitely return to this location.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Keri W
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Glad to see you enjoyed your stay. So glad you noticed the special note just for you.

Baytown, United States
Reviewed 26 July 2016

Austin trip for surgery at nearby hospital..arrived back at hotel at 10:15 p.m. 7/22/2016 to a pitch black parking lot with limited handicapped parking areas. Hotel is right off of a main highway, there was not any security present. Only one security light on at the main entrance of the building. I had a long frightening walk from vehicle after...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Shalan S
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I certainly apologize for the dark parking lot. Our electricians are onsite today to fix the issue. We will be back on line by the end of the day.

Charlotte, North Carolina
Reviewed 25 July 2016

overall very nice stay at this hilton in austin TX. breakfast was a nice treat but no room service was disappointing. the lobby and guest rooms were very nicely decorated. a private family party in a functions room was a bit disappointing to see as they had spilled out into the lobby and side yard area.

Review collected in partnership with Hilton Garden Inn
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Thank I7599ASjoshm
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Glad your stay was nice. We do encourage all of our guest to take advantage of our great lobby and bar area. Sorry to hear that disappointed you.

Rockport, Texas
Reviewed 24 July 2016

Was once one of the nicest hotels on the NW side of Austin, but it's obvious neglect and lack of needed maintenance has taken its toll. Too bad, as this was my go-to hotel for the past few years in that part of Austin. Now I will be looking for someplace new.

Review collected in partnership with Hilton Garden Inn
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Thank 167acp
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

So sorry to read that you feel things are declining at our hotel. Over the past two years we have spent over a million dollars to make sure our hotel is still relevant and fresh. Our guest rooms have all new furniture, new 42 inch LCD TV's, all new bathrooms, and most recently we added brand new mattresses in all...

South Florida, Florida
Reviewed 19 July 2016 via mobile

This hotel is not fancy, but we found it to be clean & comfortable and in a good location. The staff was very friendly & accomodating. It must have been recently remodeled because everything seemed new. Be aware that the breakfast buffet is not free & we did not eat there, but it did look good & people eating seemed...

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Helpful?
Thank FunLovingGranny
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for recognizing our friendly staff and I'm glad to read the positive review. We look forward to having you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 

Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759-4031
Region: United States > Texas > Austin > Northwest Austin
Price Range: $159 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hotel Style:
#16 Family Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin Northwest / Arboretum staff and other travellers.
6 questions
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Denver, Colorado
over a year ago
Lufkin, Texas
Lufkin, Texas

See all questions (6)

Questions? Get answers from Hilton Garden Inn Austin Northwest / Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from the elevators are quieter”
 of 5 bubbles 1DeniseG, 8 Dec 2016 | Read review
“Ask to stay away from the elevators”
 of 5 bubbles mbaTravelsA, 27 Nov 2016 | Read review
“The suites are spacious and bedroom is completely separate.”
 of 5 bubbles 904dellav, 11 May 2016 | Read review
“Ask for room on higher floors and away from lift”
 of 5 bubbles Ricc57, 17 Apr 2016 | Read review
“rooms in the back are more quiet.”
 of 5 bubbles Christian5704, 11 Mar 2016 | Read review
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