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Hilton Garden Inn Austin Northwest / Arboretum

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#39 of 200 Hotels in Austin
Certificate of Excellence
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Hilton Garden Inn Austin Northwest \/ Arboretum
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562 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Austin Northwest / Arboretum
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Showing 558: English reviews
Houston, Texas
Reviewed 11 July 2016

When you walk in you'll marvel in the luxurious lobby. It's obviously recent and it's very lush and modern- they really went all out! Once you step inside your room however you will step back in time. The rooms are clean but they are far from modern. They are relatively spacious but the wood furniture is old as well as...

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Helpful?
Thank Neisha R
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I was disappointed to read that you didn't like our new room décor. All of the furniture was replaced just 2 years ago and brand new mattresses and all new bathrooms were done this year. We are glad that you liked the lobby and it is good to hear that you will stay with us again in the future.

May, Texas, USA
Reviewed 8 July 2016

A warm friendly place. Helpful staff. Quality furnishings. We felt welcome when we first arrived. There were snacks and attractively displayed, flavored ice water for us in the lobby. The room was nicely decorated and the furnishings were high quality. When we left, the temperature outside was near 100 and we were given a cold bottle of water for the...

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Helpful?
Thank simonbK524OV
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

simonbK524OV, I'm so happy to hear that you enjoyed your stay with us and felt welcomed when you arrived. Thank you for taking the time to share your thoughts with us. Please come stay with us again the next time you're in Austin!

Reviewed 8 July 2016 via mobile

I am a travel agent with hotel management background. Excellent customer service!! I'm "old school", customer service is hard to find now days. The employees at this property are properly trained!! From check in to check out including a drink at the bar and breakfast!! Everything was very pleasant, and clean!! I highly recommend!!

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Helpful?
Thank Jjwerlinger
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Jjwerlinger, It pleases me to hear that we were able to provide "old school" customer service for you. We truly enjoyed having you and I will be sure to pass your kind remarks on to our staff. Please come back to see us the next time you're in town!!

Irving, Texas
Reviewed 7 July 2016

This hotel is clean and well maintained. We were impressed from the moment we walked into the lobby. All the staff, from housekeeping to front desk, was professional, efficient and kind. Awesome stay.

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Helpful?
Thank Milly N
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Milicent N, Thank you so much for the wonderful review! I will certainly pass your kind words on to our fantastic staff and I know they will be so pleased to hear that you were impressed with their service. We hope to see you back soon!

Reviewed 5 July 2016 via mobile

We stayed here two nights for a wedding in early July. It was okay for what we needed this weekend (a quick rest between activities), but I would not stay here again. The pillows were lumpy and there was visible water damage under our bathroom sink. They also changed an additional $10 per person for breakfast. The front desk staff...

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Helpful?
Thank Sydnie S
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Sydnie S, I apologize that you were not treated well during your stay with us. Rest assured that we have spoken with our staff regarding this incident and I can guarantee that it will not happen again. I am glad to hear that our front desk staff was a highlight of your stay- we truly enjoyed having you! I hope...

Fort Worth, Texas
Reviewed 5 July 2016

I've stayed here twice now, and each time has been delightful! The rooms are updated and clean and the staff is friendly and accommodating. Location is perfect for getting around Austin without the stress of staying downtown. Great value!

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Helpful?
Thank jessicaschus5
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

jessicaschus5, I truly appreciate your 5 star review! It's great to hear that you enjoyed our recently renovated rooms and our convenient location. We would love to host you again the next time you're in Austin!

Boston, Massachusetts
Reviewed 1 July 2016 via mobile

Stayed here for 2 nights on a business trip. Close to my office building, but not to the airport or downtown. Had room service dinner one night. Food was good. Very clean bathroom and comfortable bed. Standard HGI amenities, met my expectations completely. Super friendly staff.

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Helpful?
Thank tag1970
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

tag1970, Thank you for taking the time to review our hotel! I am happy to hear that you enjoyed our restaurant and great service. We hope to see you back soon!

Shreveport, United States
Reviewed 28 June 2016

Everything is great about this hotel. Clean rooms, friendly staff, and great location. The hotel is close to great restaurants and shopping centers. Also, they have an affordable and tasty breakfast. Another added bonus is a Pappadeaux's is being built next door to the hotel. Pappadeaux's is always an added bonus to any hotel.

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Helpful?
Thank Casey B
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Casey B, Thank for your choosing our hotel and for giving us a wonderful review! Our entire staff enjoyed having you as much as you enjoyed your stay. Take care, and come see us the next time you're in town!

Lubbock, Texas
Reviewed 28 June 2016

The hotel felt new and shiny, with modern décor. The hotel was well kept, clean and felt fresh. The location gave us quick access to all major highways in Austin, as well as many dining options in the nearby vicinity. The staff was friendly and we greatly enjoyed our stay.

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Helpful?
Thank JoAnna E
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

JoAnna E, I appreciate your positive feedback about our hotel. I'm pleased to hear that you enjoyed your stay with us and hope your next stay is just around the corner.

Reviewed 25 June 2016 via mobile

Clean and fresh rooms with clean linens. Breakfast is not complimentary but hot breakfast is served. Has an indoor pool and other amenities. Courteous staff and good service. Location is good too. Overall we all had a good stay in this hotel.

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Helpful?
Thank Noyi
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Noyi, Thank you for taking the time to review our hotel. I am so happy to hear that you enjoyed our recently renovated indoor pool, and our fantastic staff. We hope to see you the next time you're in Austin!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 

Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759-4031
Region: United States > Texas > Austin > Northwest Austin
Price Range: $122 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hotel Style:
#16 Family Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin Northwest / Arboretum staff and other travellers.
6 questions
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Denver, Colorado
over a year ago
Lufkin, Texas
Lufkin, Texas

See all questions (6)

Questions? Get answers from Hilton Garden Inn Austin Northwest / Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from the elevators are quieter”
 of 5 bubbles 1DeniseG, 8 Dec 2016 | Read review
“Ask to stay away from the elevators”
 of 5 bubbles mbaTravelsA, 27 Nov 2016 | Read review
“The suites are spacious and bedroom is completely separate.”
 of 5 bubbles 904dellav, 11 May 2016 | Read review
“Ask for room on higher floors and away from lift”
 of 5 bubbles Ricc57, 17 Apr 2016 | Read review
“rooms in the back are more quiet.”
 of 5 bubbles Christian5704, 11 Mar 2016 | Read review
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