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Hilton Austin

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#25 of 200 Hotels in Austin
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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Hilton Austin
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1,530 Reviews from our TripAdvisor Community

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Showing 1,487: English reviews
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Reviewed yesterday NEW

The best part about this property is the Starbucks in the lobby. The staff were polite and professional, too rigid in my book. The interactions with staff were very corporate and not personal whatsoever, sadly. We opted for the Executive Room on the 25th floor, it was just an average room, nothing special at all. The room was quite small...

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Helpful?
Thank Ryan Z
Long Beach, California
HOTEL’S FAVOURITE REVIEW
Reviewed 13 January 2017

Great place to stay. Was clean, new starbucks just put in and the hospitality was fantastic. Only 2 blocks from 6th street where all the bars and restaurants are located so we really appreciated the fact that we could walk everywhere. Not to mention it was a quick 15-20 minute rive from the airport so worked out great.

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Helpful?
Thank Rene C
About Hotel's Favourite Review
HiltonAustin, Manager at Hilton Austin, responded to this review

Hi Rene - Thanks for the 5 star review! We're so glad that you enjoyed everything about your stay, from our central location to our brand new Starbucks to our always friendly staff. We hope to welcome you back to Hilton Austin in the near future!

Boston, Massachusetts
Reviewed yesterday NEWvia mobile

Functional hotel, next to the Convention center, very busy, 25 floors. Not that much charm, personnel professional but strict and impersonal. Rooms quite all right with all the very basic amenities. Starbucks at lobby level. Conveniently located in downtown.

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Helpful?
Thank rdrozd7
McAllen, United States
Reviewed 2 days ago NEW

Was excited when I heard I was staying at Hilton Austin and booked an executive room, but there was nothing executive about it. It was small and for 2 people staying for 5 nights.. it got very tight very soon.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank tommyhJ8415SK
Camarillo, United States
Reviewed 3 days ago NEW

I was very pleased about the service. From the time I arrived to the end of my trip, they were very helpful. Helped with my bags and even put a rush on my bags because I was running late for a meeting. That was very helpful. The location is walking distant to many attractions and made my stay easier. Room...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank johnsG9233JU
Texas, United States
Reviewed 4 days ago NEW

Quick trip to Austin to speak for an event...nice to know that I can count on the Hilton Austin to make my stay stress-free. Thank you to Silvana who was so patient and kind to answer my questions by phone. (BTW: Hilton Austin knows how important it is to have a great first impression and place their best representatives fielding...

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Helpful?
Thank TeagueTravels
Vacaville, California
Reviewed 1 week ago NEW

Hotel is the normal Hilton experience, however the service at this Hilton is better than any Hilton I've stayed in. After checking in, you are texted and can then text whenever you need anything, response is virtually instant. Those people are on top of things! I do wish there was a lobby store in this hotel. There is one clothing...

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Helpful?
Thank crazy4mickeyinVaca
Seattle, Washington
Reviewed 1 week ago

This isn't the top of luxury when it comes to rooms or amenities, but it is VERY nice. The bed is comfortable, the location is perfect if you've got a conference at the convention center or want access to metro. The coffee is not potable, but there is a Starbucks on the first floor. Everyone is so very nice. If...

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Helpful?
Thank maffydavison
Pleasanton, California
Reviewed 1 week ago

Food menus and service in both restaurant needs to be improved. Get rid of the taco bar. The hotel location is good for convention. Front desk staff efficient and courteous. The maid service staff could probably increased. Each day had to request the room be made up.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank safetype001
HiltonAustin, Manager at Hilton Austin, responded to this review

Thank you for this honest feedback. While we are glad that you enjoyed our location and front desk staff, I do apologize for any opportunities with our housekeeping or restaurants. We will certainly work with both those teams to see how we can improve our level of service as our main goal is to create a memorable experience for every...

Reviewed 1 week ago

Great hotel, close to 6th street, food, fun, UT. Clean and efficient service. Use the Hilton app to select your room in advance and to open your door. The only problem I had was that when I called the hotel directly I was told that they had a free airport shuttle, only to find that did not and that I...

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Helpful?
1Thank Frank A

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Hilton Austin hotel, situated in downtown Austin adjacent to the Convention Center. Our hotel is surrounded by the city's most vibrant shopping, dining and entertainment scene. The famous 6th Street Entertainment District, Warehouse District, and 2nd Street District are all within walking distance of this downtown Austin hotel. ... more   less 

Additional Information about Hilton Austin

Address: 500 E 4th St, Austin, TX 78701-3720
Region: United States > Texas > Austin
Price Range: $281 - $690 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Austin 4*
Number of rooms: 801
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hilton Hotels Direct, Expedia, Priceline, Hotwire, Orbitz, Cheap Tickets, Travelocity, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Austin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Austin Hotel Austin
Hilton Hotel Austin
Austin Hilton Hotel
Hotel Style:
#3 Green Hotel in Austin
#5 Spa Hotel in Austin
#13 Luxury Hotel in Austin
#16 Business Hotel in Austin
#16 Romantic Hotel in Austin
#19 Family Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Austin staff and other travellers.
19 questions
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Questions? Get answers from Hilton Austin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the 25th floor is the Executive floor with key access”
TeagueTravels, 23 Apr 2017 | Read review
“I had the view of the river - but a view of the capitol is also available.”
maffydavison, 19 Apr 2017 | Read review
“Check out the Hilton app to select your room in advance. The higher the room the better...face the college for a great view at night.”
978franka, 18 Apr 2017 | Read review
“We faced downtown, our room ended in 03, which was a corner 1 bedroom suite. odd numbers may be the rooms that face downtown.”
2toots, 11 Apr 2017 | Read review
“Don't go too high up - the view is nice, but the elevators are slow.”
Y9562XIstephens, 22 Mar 2017 | Read review
5 of 5