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JW Marriott Austin

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Traveller (1271)
Room & Suite (515)
Videos (2)
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About

#14 of 232 hotels in Austin
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Voted #1 hotel in Texas in 2019 by Condé Nast Traveler readers, JW Marriott Austin is a premier luxury hotel in downtown Austin. Situated on Congress Avenue between 2nd and 3rd Streets, the location provides guests with easy access to Austin's top destinations including the Austin Convention Center, the State Capitol, and the best dining and entertainment destinations on 6th Street. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by four restaurants, a rooftop bar, and a Starbucks coffee shop. The spacious guest rooms feature modern amenities including high-speed WiFi, Marriott's signature Revive bedding, and flat-screen TVs with plug-in panels. Guests can soak in the sun as they relax at Edge rooftop bar and pool deck. Join us at Dean's Italian Steakhouse, the new downtown concept features a lively atmosphere with open-concept kitchen, daily stocked raw bar, and expansive wine and whiskey lists. The expertly-sourced Wagyu steaks are paired with house-made pastas and fresh takes on timeless sides. With over 120,000 square feet of flexible event space, this hotel can accommodate business meetings, corporate conferences, and wedding receptions.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Business Centre with Internet Access
Conference facilities
Valet parking
Paid private parking on-site
Paid wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Photo copier / fax In business centre
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
4,770Reviews48Q+A100Room tips
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Discover59075521147 wrote a review 11 Mar
1 contribution
I highly recommend the JW Marriott Austin Downtown for all purposes! I stayed for a business meet and my niece birthday. The say was absolutely amazing! The staff was very helpful and respectful, especially MILL and SHANICE! I was very impressed with the environment and amenities. I will stay here everytime I visit Austin! Thanks again 🙏🏽
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Blalock, General Manager at JW Marriott Austin
Responded 1 week ago
Dear Discover59075521147, Thank you so much for the 5 STAR review and the wonderful comments regarding Mill and Shanice. I am so happy to hear they were able to assist and made your stay enjoyable and made a wonderful impression during your business trip and your niece's birthday. I will be happy to share your comments with them. We hope to welcome you back soon the next time you are in Austin! Sincerely, Scott Blalock General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Frank OHagan wrote a review 7 Mar
Dublin, Ireland11 contributions4 helpful votes
+1
Really enjoyed my stay in JW Marriott. From arrival the staff on the front desk were extremely helpful and courteous. The reception area is big and airy so no queuing for checking despite a large conference group all arriving around the same time. The room was large and very comfortable. Two double beds. Bathroom was spotlessly clean with a powerful shower. It was perfect as a conference venue. Massive hotel with lots of large areas. Plenty of room for meetings in the corridors between events. Food was good but breakfast options were a bit limited and didn’t serve traditional pancakes or waffles! I stayed there for business but would go back again for a leisure trip. Pool looked nice. Hotel is in a great downtown location with lots of restaurants nearby. Great job by all the staff at the JW Marriott. Thank you
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Blalock, General Manager at JW Marriott Austin
Responded 1 week ago
Dear Navigate50118455724, Thank you so much for the 5 STAR review and wonderful comments regarding our hotel, amenities, and our amazing staff during your conference stay. I am so happy to hear you enjoyed your time with us and made a memorable impression. It was a pleasure to have you as our guest. We hope to welcome you back soon the next time you are in Austin! Sincerely, Scott Blalock General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dave wrote a review Feb 2024
9 contributions17 helpful votes
The JW Marriott has a great lobby bar and is in the heart of downtown Austin. There are also several great restaurant options attached to the hotel. The rooms are nice and updated as well. Compared to the Fairmont though, I think the Fairmont rooms are nicer. My one complaint is that the water pressure in the shower was abysmal (I was on the 8th floor). While the room was nice, poor water pressure can really dampen the overall experience.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Blalock, General Manager at JW Marriott Austin
Responded 4 weeks ago
Dear davemarylander, Thank you for taking the time to provide your review of your recent stay. I am so happy to hear that overall you enjoyed your experience with us but also appreciate your comments and feedback regarding our guest rooms and water pressure. Providing the highest level of hospitality is our number one priority and I apologize for failing to meet your expectations. It is through guest feedback that we are able to improve upon the experience provided to our guests. Thank you again and we hope to welcome you back the next time your travels bring you to Austin. Sincerely, Scott Blalock General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Casey K wrote a review Feb 2024
1 contribution
The welcome staff made my check in experience quick and easy. They were all very kind. Girme was especially kind and helpful during my stay. I could not carry my luggage and he made sure I arrived to my room safely with all of my belongings. Such a wonderful person!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Blalock, General Manager at JW Marriott Austin
Responded 6 Feb 2024
Dear Wander318531, Thank you so much for the 5 STAR review and the wonderful comments regarding our staff and Girme. I am so happy to hear he was able to assist and make your stay enjoyable and made a wonderful impression. I will be happy to share your comments with him. We hope to welcome you back soon the next time you are in Austin! Sincerely, Scott Blalock General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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k j wrote a review Jan 2024
Tequesta, Florida1 contribution
Awesome service at the bar! Victor was super attentive and took care of our every need! All of the servers were very helpful and knowledgeable about the wines on the menu. We had a wonderful time and they handled the conference crowd with grace and great customer service. Would highly recommend!!
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Blalock, General Manager at JW Marriott Austin
Responded 31 Jan 2024
Dear kmillsjohnson, Thank you so much for the 5 STAR review and the wonderful comments regarding Victor. I am so happy to hear he was able to serve and made your stay enjoyable and made a wonderful impression. I will be happy to share your comments with him. We hope to welcome you back soon the next time you are in Austin! Sincerely, Scott Blalock General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SCS wrote a review Jan 2024
1 contribution
Amazing stay!! Definitely recommend, everyone was very helpful and the location was perfect to walk around downtown Austin. Most of all the service was outstanding. Very accommodating in all levels. Clean and comfortable with an amazing staff. Thank you Victor!
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Blalock, General Manager at JW Marriott Austin
Responded 31 Jan 2024
Dear SS6503, Thank you so much for the 5 STAR review and the wonderful comments regarding James. I am so happy to hear he was able to assist and make your stay enjoyable and made a wonderful impression. I will be happy to share your comments with him. We hope to welcome you back soon the next time you are in Austin! Sincerely, Scott Blalock General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Akilah W wrote a review Jan 2024
1 contribution
I had an issue with an existing reservation and called the reservations line. The person that answered was friendly, but not able to help me. I was asked to hang up, dial back and wait for a menu option that did not exist. After connecting with another live representative who was unable to help, I was transferred to a voicemail where I left a detailed message and never received a return call. I called back one final time and spoke with Emily who saved the day and resolved my simple issue within a couple minutes. It should not have taken 3 phone calls for a customer to adjust their reservation. However, I want to highlight Emily for her assistance and great customer service.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Blalock, General Manager at JW Marriott Austin
Responded 31 Jan 2024
Dear akilahw2024, Thank you for taking the time to provide us with your comments and feedback from your recent experience. I am sorry to hear about your overall experience with the issues regarding your reservations and the attempts to make adjustments. I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am happy to hear that Emily was able to assist and helped to resolve the issue. Thank you again for your feedback and I hope you give us the opportunity to host you again, whenever your travels bring you back to the Austin area. Sincerely, Scott Blalock General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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stahlnee wrote a review Jan 2024
Coppell, Texas6 contributions3 helpful votes
Worst customer service at any Marriott property around the world. Room keys did not work on multiple occasions. First room given, pair of keys did not work each on first two occasions. Once a key worked, I discovered a given dirty room. Had to wait in line 4 times to finally get keys to a room that was clean. Then a TV that had no volume. See picture of dirty room. Trip Advisory does not have a video upload option that I could find. When I contacted Marriott all I got was an email full of hot air. All talk but no walk.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Avoid this property if you want a clean room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Scott Blalock, General Manager at JW Marriott Austin
Responded 22 Jan 2024
Dear stahlnee, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Receiving warm and friendly service from our staff sets the tone for a great stay from beginning to end. This was not your experience and I sincerely apologize for that reception and also your nonfunctioning room key which took several attempts to correct, maintaining a clean atmosphere within our guest rooms is very important, and arriving in an uncleaned room is unacceptable. I have shared your feedback with the front desk associates and our housekeeping leaders, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident. Thank you again for your comments and my hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Sincerely, Scott Blalock General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LoriAnne S wrote a review Jan 2024
1 contribution
we drove 5 1/2 hours and got here at 10:30pm. So, I was tired, aggravated, and just want to check in. I started checking in and ran until problems at the front desk with MA. The problems was on my side and she instantly started working to help me and got it resolved. She has true customer service and cares about the customer. She has made our stay worth it and she still offered us help the time we were staying and told us when she was working. You have a valuable employee with MA.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Blalock, General Manager at JW Marriott Austin
Responded 22 Jan 2024
Dear loriannes165, Thank you so much for the 5 STAR review and the wonderful comments regarding Ma. I am so happy to hear she was able to assist and make your stay enjoyable and made a wonderful impression. I will be happy to share your comments with her. We hope to welcome you back soon the next time you are in Austin! Sincerely, Scott Blalock General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lekesha B wrote a review Jan 2024
1 contribution
Ma at JW Marriott Austin.. was is AMAZING she was patient kind sought out help for our situation. We came in from a 4.5 hour drive and things were a little unexpected.. but Ma was a problem solver and her manager as well.. her pleasant demenier was refreshing and made the whole experience a relief. Ma thank you so much and to Marriott, you have yourself a jewel in her.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: The JW Austin was a great stay.. be prepared for additional fees though .. a bit pricey.. the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Blalock, General Manager at JW Marriott Austin
Responded 22 Jan 2024
Dear lekeshab2024, Thank you so much for the 5 STAR review and the wonderful comments of your recent stay. I am so happy to see that you enjoyed your experience with us and I will be happy to share your kind remarks regarding Ma who made your stay enjoyable and made a wonderful impression. I will share your comments with her. Thank you again and we hope to welcome you back the next time your travels bring you to Austin. Sincerely, Scott Blalock General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$466 - S$747 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasAustin
NUMBER OF ROOMS
1,012
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JW MARRIOTT AUSTIN: UPDATED 2024 Hotel Reviews, Price Comparison and 1,522 Photos (TX) - Tripadvisor

Frequently Asked Questions about JW Marriott Austin
Which popular attractions are close to JW Marriott Austin?
Nearby attractions include The Moody Theater (0.4 km), Bad Wolf Ghost Tours (0.5 km), and The Driskill (0.5 km).
What are some of the property amenities at JW Marriott Austin?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Austin?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Austin?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Austin?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to JW Marriott Austin?
Conveniently located restaurants include Azul Rooftop, Stella San Jac, and Eddie V's Prime Seafood.
Are there opportunities to exercise at JW Marriott Austin?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is JW Marriott Austin located near the city centre?
Yes, it is 0.3 km away from the centre of Austin.
Are any cleaning services offered at JW Marriott Austin?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Austin offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Austin?
The staff speaks multiple languages, including English and Spanish.