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Hotel Indigo Austin Downtown - University

106 reviews
#120 of 205 Hotels in Austin
Traveller (50)
Room & Suite (40)
Pool & Beach (11)
  • Excellent32%
  • Very good29%
  • Average29%
  • Poor3%
  • Terrible7%
Travellers talk about
“live music”(9 reviews)
“aveda products”(2 reviews)
“large bath”(2 reviews)
Free Wifi
Air Conditioning
Non-Smoking Hotel
Room Service
3.5 Star Hotel
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Offers from Hotel Indigo Austin Downtown - University
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4 Mar5 Mar
1 room, 2 adults, 0 children
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Reviews (106)Write a Review
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All reviewslive musicaveda productslarge bathhomeless populationred riverthe holiday inn expresshotel is modernwalk in showeraustin downtownpool deckroom was spacioussouth sidestate capitolclose proximitybooked this hotelwithin walking distancevalet staff
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1 - 5 of 102 reviews
Reviewed 4 days ago via mobile

I was amazed at the negative reviews of this place. All of the staff we encountered were friendly professional and extremely helpful. The hotel itself is modern and well-designed. We had a room with a king size bed which was spacious-had a great desk for...More

Thank laughingtraveler
Response from Alexandra C, Manager at Hotel Indigo Austin Downtown - UniversityResponded 2 days ago

Hello laughingtraveler, Thank you for your feedback and for staying with us at the Hotel Indigo! I am glad you gave our hotel a chance to provide you with friendly service. It is great news to read your positive feedback on the comfort of the...More

Hotel's Favourite
Reviewed 18 December 2017

We stayed three nights at the Hotel Indigo while visiting family in Austin. The staff was genuine, accommodating and helpful throughout our stay. Truly a welcoming environment. The hotel is modern and very clean - throughout the property. Rooms are large, comfortable and well maintained....More

Thank Mark F
Response from Alexandra C, Manager at Hotel Indigo Austin Downtown - UniversityResponded 19 December 2017

Hello Mark F, Thank you for the great review! I am thrilled that William and John were able to make your stay a great one and create a lasting impression! We all work very hard to make sure our guests leave our hotel already planning...More

Reviewed 2 weeks ago

My room was nicely appointed and the bed was comfortable. Unfortunately, my night's sleep was interrupted several times by noise in the hall. Some of this may be the result of the decision not to carpet the rooms; carpet can absorb some noises, but I...More

Thank too_few_trips_1
Response from Alexandra C, Manager at Hotel Indigo Austin Downtown - UniversityResponded 2 weeks ago

Hello too_few_trips_1, Thank you for your honest review of our hotel. I am pleased that you found our rooms to your liking and our staff pleasant and helpful. I apologize for any inconvenience the noise may have caused you at night. We do have security...More

Reviewed 13 January 2018 via mobile

I spent 5 nights here. On 3 out of the 5, housekeeping had been in to make my bed but had done nothing else. No refresh of bathroom stuff or tea and coffee, left dirty glasses and mugs and didn’t replace them, no other effort...More

Thank Slim6969
Response from Eric C, General Manager at Hotel Indigo Austin Downtown - UniversityResponded 15 January 2018

Thank you for your honest feedback so we can continue to improve as a hotel and a service provider. We have addressed the housekeeping issue with the team to ensure improvements are made and our maintenance team has been notified regarding the air conditioning unit....More

Reviewed 11 December 2017 via mobile

We booked this hotel and when we were driving to the hotel the neighborhood was full of homeless people and beggars on the street. We checked in and the hotel is actually nice and the staff is friendly and helpful. The room was nice and...More

2  Thank Miguel S
Response from Alexandra C, Manager at Hotel Indigo Austin Downtown - UniversityResponded 12 December 2017

Hello Miguel S, Thank you so much for your review of our hotel. We understand Downtown Austin houses many of the homeless, and that a shelter is a couple of blocks away from our property. The safety of our guests and associates is our top...More

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Top amenities
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Price range
US$173 - US$346 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Price range
US$173 - US$346 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (50)
Room & Suite (40)
Pool & Beach (11)
Dining (6)
Business Centre & Event Rooms (3)
Questions & Answers
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Lauren L
27 April 2017|
AnswerShow all 6 answers
Response from Gwynne Kay D | Reviewed this property |
I think my room only had one king sized bed. I suppose if you had a room with two full sized beds and one person didn't mind sleeping in a chair, you could accommodate five people.
6 September 2016|
AnswerShow all 5 answers
Response from TommyMcgill | Reviewed this property |
There's plenty of cabs at airport. Take you directly to hotel.
Room Tips
"Ask for a room opposite the concert venue"
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"I doubt theres a bad room in the place as two sides of the hotel front the main streets and overlook Cheer Up..."
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"A pool view room means you can see the pool below along with a view of the city."
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"If nighttime noise is a concern get a room on the west, south or east side."
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