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Embassy Suites by Hilton Austin - Central

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Embassy Suites by Hilton Austin - Central
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1,011 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Austin - Central
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Showing 1,006: English reviews
Waskom, Texas
1 review
Reviewed 12 May 2016

Everything was fabulous - the staff, the rooms, especially the breakfast -- except for the mattress. It was too firm; I'd even say it's the firmest mattress I've ever slept on. I couldn't get comfortable. Everything else was just as I would expect (or better) from Hilton!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank amandabR284TQ
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear amandab- Thank you for taking the time to review the hotel. I am sorry you found the mattress to firm for your tastes. Please give us a chance whenever you stay with us for us to find you a foam topper for your bed. I would love to make sure that the mattress on your next stay is just... More 

Austin, United States
1 review
Reviewed 10 May 2016

I could hear the man upstairs urinating in the toilet, twice! Thin walls & ceilings on this outdated hotel. You're paying for access to downtown; that's about it. Internet speed normal; Nice cook for morning omelette & nice bartender for evening drinks.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael P
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Michael P, Thank you for taking the time to write a review and I am sorry you had issues regarding the noise. Normally our solid concrete walls and floors make the rooms very quiet, but there must be an some type of gap in your particular room. I am very sorry you were disturbed and I very grateful you... More 

Beaumont, Texas
1 review
Reviewed 10 May 2016

House keeping threw away my shopping bags along with the items and the receipts. I also had my dirty clothes taken and thrown away. They were also in a plastic bag. I complained but no one really seemed to care. The supervisor of housekeeping told me to go buy some more clothes, and bring her the receipt, and she would... More 

Helpful?
Thank nekhena
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear nekhena, I am sorry that my staff did not recognize that your bags were not trash and disposed of them and I hope that my housekeeping manager made it right for you. Please be sure to contact my director of Housekeeping Karina who will work with you on the items. Sincerely, Jim Reist, General Manager More 

Tyler, Texas
1 review
Reviewed 8 May 2016

I travel a lot for work and really like this hotel. The hotel is easy to get to. The staff were friendly. I loved the complimentary breakfast. There was a happy hour with delicious snacks and the bartender was friendly. The rooms were clean and beds were comfortable.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank F6358EOdianap
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Odianap, Thank you for taking the time to write a review on the hotel! I appreciate your comments about the breakfast, reception, and the staff. I hope you will return to the hotel on your next trip and give us another opportunity to host you here in Austin, TX! Hospitably yours, Jim Reist, General Manager More 

Bengaluru, India
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 May 2016 via mobile

Stayed here for 2 weeks. Close to some good restaurants and greyhound bus station.I had got complimentary refreshment drinks and breakfast. Hotel staff were friendly and very helpful in providing tips to explore the city.

Helpful?
Thank Avinash R
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Avinash R, Thank you for coming to visit Austin and staying with us! I'm glad the staff were helpful to you and you were able to take the time to enjoy our complimentary cook to order breakfast and our complimentary evening reception. Sincerely, Jim Reist, General Manager More 

Houst
1 review
Reviewed 6 May 2016

Best stay away from home. Embassy Suites my choice whenever I travel. Clean rooms and best customer service in my hotel experience. #1 with me simply the BEST. If you are looking for a 5 star hotel Embassy Suites!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank corlissr2016
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear corlissr, Thank you for writing such a positive review; I and my team are very grateful for your comments. Your loyalty to Embassy Suites makes us feel very proud of our work and inspires us to keep working hard to maintain it! Sincerely, Jim Reist, General Manager More 

houston, United States
1 review
Reviewed 5 May 2016

check in employee did not know her job and was not very helpful. This hotel needs to be remodel the tub and floors were stained. My room was near the laundry and heard was sounded like a jet motor starting all night

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Thomas M
Mcallen, United States
1 review
Reviewed 5 May 2016

Stayed at this location quite a few times whenever i need to make trips to the area. Right off highway, and quick access. Hotel is always nice & clean each and every stay. Great environment and friendly staff!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mark R
Dickinson, Texas, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 3 May 2016

This is an excellent hotel with many amenities -- gorgeous indoor pool and hot tub, excellent free custom-made breakfast, a free happy hour with snacks, a beautiful park on the main floor, spacious rooms, friendly and accommodating staff. We always stay here when we're in Austin -- a family favorite.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Alcestis O
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Alcestis O, What a great and nice review! Thank you! I'm glad your were able to enjoy all the amenities and that my staff took care of your needs. We truly appreciate you and your family staying with us when you are in Austin! Sincerely, Jim Reist, General Manager More 

Van Alstyne, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2016

Nice hotel Hotel is nice and well-kept unfortunately other guest affected our experience would stay there again if I was back in Austin, check in staff and check out staff was very friendly and helpful

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jaykelley254
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear jaykelley, I am so sorry about the incidents that occurred while you were here. I believe your incident may have been from the pool area where older children were being extremely inconsiderate of your smaller children and their surroundings in general. If this was not the incident in question, please forgive me, but these issues about guests affecting guests... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Central

Address: 5901 North I-35, Austin, TX 78723
Region: United States > Texas > Austin
Price Range: $178 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Austin - Central 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
Austin Embassy Suites
Embassy Suites Austin
Hotel Style:
#61 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin - Central staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Austin - Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a lot of "views" to look at here. Just highways and cars”
 of 5 bubbles tallica21, 26 Oct 2016 | Read review
“If you can get the deluxe room (floors 8 and 9) - go sor it.”
 of 5 bubbles UnoDos03, 12 Sep 2016 | Read review
“all rooms are good great view from ever angle i think”
 of 5 bubbles janiecon, 12 Aug 2016 | Read review
“not level 2”
 of 5 bubbles PeanutWellington, 1 Aug 2016 | Read review
“We were on the 7th floor and LOVED IT”
 of 5 bubbles 726kristinn, 7 Jul 2016 | Read review
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