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Embassy Suites by Hilton Austin - Downtown/Town Lake

EmbassySuites.comUS$229*
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#60 of 200 Hotels in Austin
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Austin - Downtown\/Town Lake
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1,077 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Austin - Downtown/Town Lake
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Showing 1,062: English reviews
Provo, United States
Reviewed 13 July 2016

The hotel was being renovated during the time of my stay with a make shift lobby and only one elevator in operation. As a consequence, it was often very slow getting back and forth to my room. My room was very clean but the hallways and lobby were not so clean - probably due, in part, to the construction underway....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Robert B
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations by way of banners posted on our website and alerts on confirmation emails. I apologize...

Bloomfield, Connecticut
Reviewed 13 July 2016

This hotel should be closed during renovations. There is only one elevator functioning, no restaurant, fitness room, swimming pool or lounge area and breakfast is reduced to pre-made tacos.Visitors are essentially staying in a building site. It is an insult to the intelligence of guests to pretend that the situation is anything but a cynical money making scheme at their...

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Helpful?
Thank seamus120
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations by way of banners posted on our website and alerts on confirmation emails. I apologize...

Houston, Texas
Reviewed 13 July 2016

I had reserve to 2 rooms and was given a suite with 2 beds and a sofa bed. Sofa bed was terrible. Was not satisfy with front desk who were not friendly. I dont know if it was because hotel is under remodeling and maybe staff did not feel motivated to receive guest. I would not recommend anyone to stay...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank apolinart9
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations by way of banners posted on our website and alerts on confirmation emails. I apologize...

Exeter, United Kingdom
Reviewed 12 July 2016

We stayed at this hotel whilst we were in Austin for the F1. It was a great hotel for a weekend break. The breakfast was very good- loads of variety. As it was our first time in Austin we relied quite heavily on the recommendations of the staff, who were all very friendly and helpful staff. They were more than...

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Helpful?
Thank cdsmith68
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for taking a moment to share your experience. I appreciate the kind words you shared about our hotel. We look forward to welcoming you back to our hotel in the not too distant future. Hospitably, Jody Smith General Manager

Austin, United States
Reviewed 11 July 2016

The room was functional but not nice. The hotel was undergoing reservations. Some friends of ours picked this hotel because it had "living" areas so we all booked a room. When we made the reservation we were told

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jose R
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations by way of banners posted on our website and alerts on confirmation emails. I apologize...

Reviewed 11 July 2016 via mobile

I arrive at midnight after a long flight. The parking lot is separate from the hotel so its very scary. I get put on the 2nd floor and there is all this noise from outside and the construction at 7am. I am a gold member of the hilton honors and we have settings .. Why have them if they don't...

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Helpful?
Thank Geo R
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations by way of banners posted on our website and alerts on confirmation emails. I apologize...

Parker, United States
Reviewed 11 July 2016

We were really looking forward to staying at the Embassy Suites in downtown Austin. We stay at Embassy Suites often as it fits our family size very well and we enjoy the breakfasts. We had spent the previous night in downtown San Antonio and that hotel Embassy was gorgeous. The confirmation email we received informed us that there was construction...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Todd C
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations by way of banners posted on our website and alerts on confirmation emails. I apologize...

McKinney, United States
Reviewed 11 July 2016

Do not stay while they are under construction. No where to sit for breakfast. OJ is watered down. Everything is premade. No evening activity. No pool or workout area. Staff was courteous but not worth going during the construction time.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Linda Marie R
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations by way of banners posted on our website and alerts on confirmation emails. I apologize...

Rockwall, United States
Reviewed 11 July 2016

Deplorable conditions, definitely not worth the rate. No amenities available while under renovation. Did not inform of the conditions prior to arrival. The manager on duty tried to place the blame on me instead of taking responsibility for the issues. Acted as though he did me a favor by not charging for parking and moving my reservation to the Double...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Mark S
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations by way of banners posted on our website and alerts on confirmation emails. I apologize...

Tucson, Arizona
Reviewed 7 July 2016

This hotel is under construction. It is in a good location with a short walking distance to downtown. The rooms are average to small for an embassy. Sue to the construction you can expect that breakfast as and evening reception to be quite lacking. The staff was very cordial giving the circumstances.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank TheDeals
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Downtown/Town Lake

Address: 300 S Congress Ave, Austin, TX 78704-1221
Region: United States > Texas > Austin
Price Range: $282 - $678 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Austin - Downtown/Town Lake 3.5*
Number of rooms: 262
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton Hotels Direct, Orbitz, Expedia, Travelocity, Hotwire, Priceline, Booking.com, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Austin - Downtown/Town Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown
Hotel Style:
#23 Romantic Hotel in Austin
#27 Family Hotel in Austin
#38 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin - Downtown/Town Lake staff and other travellers.
9 questions
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Questions? Get answers from Embassy Suites by Hilton Austin - Downtown/Town Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like room 213, it is the only one with trees outside the window; this time stayed on the 7th floor, spectacular views!”
302marshas, 11 Apr 2017 | Read review
“Free wifi provided if you book the hotel on Hilton.com or you have status with Hilton. I did both.”
197dang, 11 Mar 2017 | Read review
“Choose a room on the north side of the hotel and on the upper floors (5th, 6th, 7th, or 8th) for the best views of downtown.”
lahanson, 13 Feb 2017 | Read review
“Higher floors insure that you won't hear the noise from the bar.”
sheknitsalot, 13 Feb 2017 | Read review
“good view and good location for all meetings.”
sophietranehc, 13 Feb 2017 | Read review
5 of 5
EmbassySuites.com
US$229* /night
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HotelQuicklyUS$266
TravelocityUS$229
PricelineUS$229
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Prices are for 1 room, 2 adults
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