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DoubleTree by Hilton Hotel Austin Northwest Arboretum

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DoubleTree by Hilton Hotel Austin Northwest Arboretum
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324 Reviews from our TripAdvisor Community

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Showing 318: English reviews
Louisville
Reviewed 3 days ago NEW

Great facility and very helpful staff with all aspects of my stay and trip. Ease of checking online and departure was great experience. The location was convenient and located close to shopping and eating of all kinds

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jscottwright
San Jose, California
Reviewed 1 week ago

Exceptional staff made you feel at home. The bar service was friendly and the hotel staff in any corridor was pleasant and smiling. The folio went to my email without asking, even in advance so I can check it before I left the hotel. Thanks for the great experience

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank LindaZM
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

LindaZM, I am so happy that we made you feel like it was your "home away from home." That is exactly how we want our guests to feel while they are with us. Thank you for the wonderful review. We look forward to your next visit!

Marlboro, New Jersey
Reviewed 1 week ago

I travel frequently and this is one of the best experiences I've had. From the moment I walked in throughout my first day here, everyone on the staff made me feel welcome and at home. Bruce and Sam at the reception, Lisa in the restaurant - everyone treated me as a welcome guest in their house. I do not know...

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Helpful?
Thank NewJerseyEnthusiasts
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

NewJerseyEnthusiasts, We are so thrilled to hear that this was one of the best experiences you have had at a hotel. Our staff is constantly thriving to make our guest's stay a one of a kind experience and I am so happy they were able to do that for you. I will be sure to pass along your praises to...

Pensacola, Florida
Reviewed 1 week ago

This hotel was clean, nice, and the staff were all courteous and so helpful with anything!! The location is a little weird BUT it's right off a major highway so you can quickly jump on and off. I would definitely stay here again when in Austin.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Travelingismyfave
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Travelingismyfave, Wow! Thank you for your review. We are so pleased that you consider us the "Best in Austin!" We look forward to your next visit.

Houston, Texas
Reviewed 2 weeks ago

This hotel was very nice. I loved the digital checkin with HHonors. Although the hotel looks older on the outside, it is very much updated and high quality on the inside. The location is about 10 minutes from downtown Austin but due to the price it was worth it.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 44kendrak
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

44kendrak, What a great review. We are so happy to hear that your stay was a pleasant one. We look forward to your next visit with us!

Austin, TX, United States
Reviewed 2 weeks ago

Super staff, great room, convenient location -- all at a great price. I couldn't ask for more! If you're staying in the Arboritum area, this is the hotel in which to stay. The service and amenities were worthy of a hotel in a much higher price range. Plus the location is convenient to both Mopac and 360.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank johndW8638EJ
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

johndW8638EJ, Thank you for the great review! We are so happy to hear that you enjoyed your time with us and we look forward to seeing you in the future!

DFW
Reviewed 2 weeks ago

The area initiallyrics left something more to be desired. The surprise occurred upon entering the hotel to find modern digs and very Austin-like flair. The hotel has been nicely renovated and offers a restaurant, full bar, nice seating area for breakfast. The staff was friendly and helpful. The room was clean and spacious. The hotel is about 20 min from...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Atalecia H
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Atalecia H, Thank you so much for the great feedback regarding your recent stay. We are always thrilled to be a pleasant surprise to our guests. I will make sure to pass along your praises to the staff and we look forward to seeing you in the future. Safe travels!

South Texas
Reviewed 3 weeks ago

My family and I stayed here for two nights and overall it was a pleasant experience. From what I hear it was pretty gross when it was a Holiday Inn, but the updates are great. That said, let me start with the pros: Staff were friendly and helpful our entire stay even though it was Christmas Eve/Day so that was...

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Helpful?
Thank Koani
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Koani, Thank you for taking the time to share your experience and provide us with valuable feedback on your most recent stay. While I am thrilled to hear our staff was friendly and helpful throughout your entire stay, I am disappointed to hear that you were not satisfied with the service or quality of food you received from our...

Reviewed 3 weeks ago

When this hotel was a holiday inn it was pretty dumpy. The hilton chain's renovation is excellent. The lobby is updated and spacious. The rooms are huge and nicely updated. The staff was friendly and helpful. I highly recommend this hotel.

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Helpful?
Thank Kristin G
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Kristin G, We are thrilled you chose our hotel for your most recent stay in Austin and that you loved our renovation and friendly staff. Thank you so much for your excellent recommendation. We appreciate you taking the time to leave us a wonderful review and look forward to seeing you again in the future. Happy New Year!

Reviewed 4 weeks ago via mobile

I stayed here for a week and while the beds were okay, what I disliked the most was being scared out of my mind. I was woken up at 4 am to a mans voice in the bathroom. I thought I locked my door and all the lights were off. I wear glasses so I got outta bed (blind) was...

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Helpful?
1Thank 378feliciaB
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear 378feliciaB We’re sorry that we didn’t provide you with a rewarding experience during your recent stay at our hotel. Your satisfaction is very important to us, and we appreciate your feedback about the noisy hallways and thin walls. Your comments will help us correct these issues. We hope you’ll consider staying with us again the next time you’re in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
A friendly welcome and warm chocolate chip cookie await you at the DoubleTree by Hilton Hotel Austin Northwest Arboretum. This stylish new hotel is near The Arboretum and The Domain malls and 15 minutes from downtown and the University of Texas at Austin. Reach Austin-Bergstrom International Airport in 25 minutes. Enjoy complimentary WiFi and complimentary shuttle service with your stay. Guest rooms feature modern decor with Austin flair, a mini-refrigerator and 42-inch HDTV. Business travelers will appreciate the laptop-sized safe, work desk and guest laundry room. Upgrade to a suite for a living room with sofa bed, dining area and adjoining rooms - perfect for a weekend at the SXSW festival. Start the day right at our self-service coffee bar. Visit The Overlook Restaurant and the Centre Lounge, serving American dishes and regional favorites for breakfast, lunch and dinner. Room service is available, and the Centre Lounge is open afternoons and evenings. Stop by the convenience shop for snacks and travel items. The outdoor pool and a fully equipped fitness center are peaceful places after a long day. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Austin Northwest Arboretum

Address: 8901 Business Park Drive, Austin, TX 78759 (Formerly Holiday Inn Austin NW Plaza/Arboretum)
Region: United States > Texas > Austin
Price Range: $174 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Austin Northwest Arboretum 3*
Number of rooms: 194
Reservation Options:
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Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn
Hotel Style:
#62 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Austin Northwest Arboretum staff and other travellers.
3 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Austin Northwest Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“outside facing room if you need an early night sleep. inside facing room if sunlight is more of an issue.”
 of 5 bubbles charlesd503, 21 Dec 2016 | Read review
“North side rooms offer outside view while South side rooms overlook interior atrium.”
 of 5 bubbles Edge038, 21 Dec 2016 | Read review
“We prefer an outside facing room for both quiet and privacy.”
 of 5 bubbles ElleAhr, 27 Nov 2016 | Read review
“All seem quiet. Not a real distinction between High and Low”
 of 5 bubbles PSBush, 12 Oct 2016 | Read review
“Ask for a room with natural light”
 of 5 bubbles mikepettis313, 14 Sep 2016 | Read review
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