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DoubleTree by Hilton Hotel Austin Northwest Arboretum

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DoubleTree by Hilton Hotel Austin Northwest Arboretum
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389 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Start your review of DoubleTree by Hilton Hotel Austin Northwest Arboretum
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Reviewed yesterday NEWvia mobile

The location of this facility is located in a business district and a bit dicey to get too depending on your directions. On my apple maps device I had to exit off the freeway and take a quick right turn after switching lanes.... dangerous. I stayed on the 4th level odd number room and it was right over the bar...

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Helpful?
Thank Vi S
Omaha, NE
HOTEL’S FAVOURITE REVIEW
Reviewed 11 March 2017 via mobile

I stayed here for one night while in the Austin area for a business trip. When we arrived we were surprised to find a property that did not feel like other Doubletree properties, in fact it felt more like an Embassy Suites as it had an open atrium format. The property appeared to have been recently updated and they offered...

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Thank Playa03
About Hotel's Favourite Review
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Playa03, We are thrilled that you loved our unique property and had the opportunity to partake in our managers reception while you were with us. Thank you for the 5-star review! We greatly appreciate it and look forward to welcoming you back!

Forney, Texas
Reviewed 2 days ago NEW

Double tree was overall a good hotel. Nice ambiance and amenities. Great location to dining and shopping. Least favorite was the bed and wall quality. Could not sleep throughout stay because of hallway noise.

Review collected in partnership with DoubleTree by Hilton
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Thank ashleygG6879IQ
Houston, Texas
Reviewed 2 days ago NEWvia mobile

We had a quick one night trip but we were pleased overall with the hotel. Front desk staff were quick and courteous. Rooms comfortable and clean. Heated pool and gym facilities were great! Wish we could have stayed longer. Juan M. at breakfast went over and above to get me what I needed for my coffee. Super important in the...

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Thank jmerich
Lake Tahoe (California), California
Reviewed 3 days ago NEW

Extremely nice and welcoming staff... perhaps part the of the training? Very clean and well appointed newly redocorated rooms. Quiet (yea, sound proofing!). Perfect location. Near reastaurants and freeways ... very convenient.

Review collected in partnership with DoubleTree by Hilton
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Thank GT722
Orlando, Florida
Reviewed 1 week ago

this property has so much potential but it is somewhat run-down. The hallway carpets have huge gaping wrinkles/folds in them and you can trip on them. My room was pretty nice until the 2nd day, the AC unit started leaking from the ceiling in the bathroom area. By the last day, it would come in waves of rain. I reported...

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1Thank watergirlg8
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Watergirlg8, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not alleviate the problem with your AC unit. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do...

Loveland, Colorado
Reviewed 1 week ago via mobile

Luckily, I only had 3 days here. 1.) tiny bugs spiders or ants by the tv and elsewhere, not cleaned by housekeeping. 2.) counters not wiped off and had stains from previous users 3.) no microwave Partially my fault for expecting more from Hilton. Front office was nice enough but the room was old and falling apart.

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Helpful?
Thank Ben B
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Ben B, Thank you for taking the time for sharing your invaluable feedback with us about your recent experience. I am so sorry to hear that the condition of the room was not up to standard during your stay. I have brought your concerns to our Executive Team and we will ensure that this is corrected for the future. We...

Reviewed 1 week ago

Driving directions are convoluted, but the hotel is nice and food is good. Staff was great! The rooms can be a bit dark, but are spacious and comfortable. This might be a slightly outdated hotel, but they keep it up fairly nicely.

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Helpful?
Thank Rachael V
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Rachael V, We are thrilled to hear that you enjoyed your stay with us. Thank you so much for highlighting our staff and providing valuable feedback. Now that you are familiar with where we are located, we hope you choose our hotel the next time you're in the area!

Los Angeles, California
Reviewed 2 weeks ago

Excellent service and staff, terrific value... the rooms air conditioner was extremely loud and disturbed my sleep. Great bed, and enough room to do yoga. Owner manager Pablo went out of his way to assist me.... extremely kind and considerate.

Review collected in partnership with DoubleTree by Hilton
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Thank petercL5669QD
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

petercL5669QD, What a great review! Thank you so much for staying with us. I will be sure to pass along your praises to Pablo. we are lucky to have him on our team. We look forward to seeing you in the future!

Houston
Reviewed 2 weeks ago

Don't book a suite; room 201! Near elevator and can hear motor as it moves up and down!! Poor sleep!! Learned property has 2 suites and both are on each side of elevator. Not good!! Very noisy!!! Staff really nice which is a plus

Review collected in partnership with DoubleTree by Hilton
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Thank drb416
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

drb416, Thank you for your feedback regarding your recent stay. I am so sorry to hear about your poor experience with the noise coming from our elevator system. I will address this with our executive team. We appreciate your feedback and we hope you will come back and visit us again.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
A friendly welcome and warm chocolate chip cookie await you at the DoubleTree by Hilton Hotel Austin Northwest Arboretum. This stylish new hotel is near The Arboretum and The Domain malls and 15 minutes from downtown and the University of Texas at Austin. Reach Austin-Bergstrom International Airport in 25 minutes. Enjoy complimentary WiFi and complimentary shuttle service with your stay. Guest rooms feature modern decor with Austin flair, a mini-refrigerator and 42-inch HDTV. Business travelers will appreciate the laptop-sized safe, work desk and guest laundry room. Upgrade to a suite for a living room with sofa bed, dining area and adjoining rooms - perfect for a weekend at the SXSW festival. Start the day right at our self-service coffee bar. Visit The Overlook Restaurant and the Centre Lounge, serving American dishes and regional favorites for breakfast, lunch and dinner. Room service is available, and the Centre Lounge is open afternoons and evenings. Stop by the convenience shop for snacks and travel items. The outdoor pool and a fully equipped fitness center are peaceful places after a long day. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Austin Northwest Arboretum

Address: 8901 Business Park Dr, Austin, TX 78759-7440 (Formerly Holiday Inn Austin NW Plaza/Arboretum)
Region: United States > Texas > Austin
Price Range: $161 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Austin Northwest Arboretum 3*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Orbitz, Hilton Hotels Direct, Travelocity, Expedia, Priceline, Hotels.com, TripOnline SA and getaroom.com so you can book your DoubleTree by Hilton Hotel Austin Northwest Arboretum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn
Hotel Style:
#62 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Austin Northwest Arboretum staff and other travellers.
3 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Austin Northwest Arboretum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I wish I could show you the video.”
watergirlg8, 17 Apr 2017 | Read review
“Higher floor rooms have less noise.”
882rachaelv, 13 Apr 2017 | Read review
“easy access to highways on the northwest side of town”
640ronw, 10 Apr 2017 | Read review
“This hotel is well located alongside Hwy 183 and MOPAC making it easy to get around Austin. Lots of shopping and places to eat close by.”
Limeylady77, 18 Mar 2017 | Read review
“A/C unit was loud, consider ear plugs if you're a light sleeper”
240isaiahs, 28 Feb 2017 | Read review
5 of 5