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Sheraton Austin at the Capitol

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#87 of 197 Hotels in Austin
GreenLeadersSilver level
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912 Reviews from our TripAdvisor Community

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Showing 895: English reviews
Fort Worth, Texas
Reviewed 1 week ago NEWvia mobile

My first impression was awesome, over the course of 5 days I met the GM in the lobby and meeting space at least 25 times. Vey hands on helping guests, shaking hands, helping with luggage which is not something you see everywhere. Staff friendly and attentive, great front desk team with exceptional smiles and helpfulness. Meeting space worked very well...

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Helpful?
Thank paulr5500
Reviewed 1 week ago via mobile

I attended the ESPA 2017 conference last weekend and had a wonderful stay. My room had been held with a company card, but in my preparation for attending ESPA and then working at another conference, PCMA, immediately after closing session, I neglected to put a credit card authorization on file. Thank you Brittany working the front desk for your patience...

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Helpful?
Thank c J
London, United Kingdom
Reviewed 1 week ago

We had a great stay at this hotel back in December 2016. The room was clean, spacious, and quiet with an excellent view of the capital. The location was perfect, central to downtown, Congress, and the east part of the city, and close to the main highway. Hot tub & heated pool were a plus! Great staff too!

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Thank aimeelsaldivar
Sarasota, Florida
Reviewed 1 week ago

We were on the 11th floor and the street noise was so loud we had to put the A/C fan on "ON" to drown out the street noise. The microwave and refrigerator were both missing in our room. The bed and pillows were comfortable. The location was very good for what we wanted to go see. We ate dinner in...

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Helpful?
Thank Tripmaker_10
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear Tripmaker_10, Thank you for taking the time to share your experience. We are happy to hear that you had a positive experience in our restaurant and with our staff. However, we sincerely regret the noise disturbance. Being in such a fantastic downtown location can occasionally mean some noise in the area. On you next visit, we are more than...

Austin, Texas
Reviewed 1 week ago

We stayed in the Sheraton downtown as a short, staycation and found it to be stylish and updated. The front desk staff were extremely helpful. The hotel is located in a great spot- close enough to the action of downtown, but far enough away that it's peaceful and calm.

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Thank Amber A
Spring, Texas
Reviewed 2 weeks ago

We arrived at the Sheraton at the Capitol at 1:00 pm and were told that our rooms were not ready (actually it was 3:30 before both rooms were ready, one was released at 2:30 pm. When we arrived we met Dunkin. He was a very nice valet parking man who tried to help out and give as much info as...

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Helpful?
Thank mattscards
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear mattscards, Thank you for taking the time to post a review of your stay. Please accept my sincerest apologies for the issues you encountered during your stay. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding stay. In regards to the champagne in our public areas, our hotel...

Prague, Czech Republic
Reviewed 2 weeks ago

The service was great. The rooms are very outdated and we could hear everything from the rooms next to us. Also, don't purchase the lounge access before arrival. We did and it was closed over the weekend.

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Helpful?
Thank ptv544
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear ptv544, We greatly appreciate your feedback and are pleased to note that our staff provided you with excellent service. We appreciate you letting us know of things that didn’t run as smoothly during your stay. Our club lounge is always open for guests, but it is not staff during the weekend and all guests with lounge access are provided...

Saint Johns, FL
Reviewed 2 weeks ago

An older property that is showing it's age. This is one of those places that you probably would not go to if not for a conference or meeting. I hate hotels that hit you for $12.95 a night for internet and limit you to a couple copies in the business center. Overall it was clean and the staff was friendly...

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Helpful?
Thank G C
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear G C, Thank you for your review. Your feedback means a great to do us and we are thrilled to hear that our staff was friendly and helpful. We are sorry that other aspects of your stay did not live up to your expectations. We understand the importance of providing value to our guests, which is why we regularly...

Mumbai (Bombay), India
Reviewed 4 weeks ago

A 10-minute walk from the action-packed 6th street, this is the perfect location if you want to be in downtown but not too close to the noise and hustle and bustle. You have your peace and space, but you're close enough to the action, should you choose to venture out. The rooms were spacious and clean. The service was great...

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Helpful?
Thank nm2149
Germantown, Wisconsin
Reviewed 15 December 2016

We walked to 6th street to enjoy the nightlife from our hotel. It was about a six block walk. The hotel is extremely well kept. Rooms were not extremely spacious, but everything in the rooms were in near new condition and the hotel was very clean.

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Helpful?
Thank GeekGuy

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge

Additional Information about Sheraton Austin at the Capitol

Address: 701 E 11th St, Austin, TX 78701-2622
Region: United States > Texas > Austin
Price Range: $242 - $563 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Austin at the Capitol 3.5*
Number of rooms: 361
Reservation Options:
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Also Known As:
Sheraton Austin
Austin Sheraton
Hotel Style:
#12 Green Hotel in Austin
#63 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Austin at the Capitol staff and other travellers.
7 questions
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Questions? Get answers from Sheraton Austin at the Capitol staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one facing the capital for a fun view.”
 of 5 bubbles 179ambera, 9 Jan 2017 | Read review
“Higher floors have better views”
 of 5 bubbles GeekGuy, 14 Dec 2016 | Read review
“Even rooms xx10 and above have decent views of downtown. Odd rooms face uptown.”
 of 5 bubbles Goosebump6, 12 Dec 2016 | Read review
“Get the club room for the breakfast and snacks”
 of 5 bubbles MrsClean76, 10 Nov 2016 | Read review
“If you're in a hurry, get a room on a lower floor and take the stairs”
 of 5 bubbles sarahdY9015YC, 17 Oct 2016 | Read review
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