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Stayed 3 nights at the Crown Plaza and had breakfast all 3 mornings. Lorenzo and Maria were amazing. Both attentive, friendly, and accommodating.
The Crown Plaza does not make omelets during the weekend but Lorenzo went out of his way to have them made.
Very noble and professional ! Crown Plaza should be honored to have Charlie working for them! I cane down for breakfast and I couldn’t have been anymore happier and comfortable on enjoying my breakfast with exquisite service from him and his fellow co workers.. I...More
Went to Houston to visit my daughter. We had a lovely room on the 7th floor with a free upgrade and stayed for 2 nights. We enjoyed the Monday morning breakfast and found the food to be good and the staff particularly friendly especially Wanda...More
Response from Randy B, General Manager at Crowne Plaza AustinResponded 19 January 2018
Thank you so very much for your kind words and for staying at our hotel. We pride ourselves on having friendly, helpful, and efficient associates and Wanda is one of our very best. I appreciate you taking the time to recognize her. We all look...More
We had a nice, quiet and clean room. The beds are great, not to soft and not to hard. Downtown is only 10 minutes away with a Uber or Lyft. We had a room on the 7th floor. A little bit disappointing was that the...More
Thank Carolin B
Response from Randy B, General Manager at Crowne Plaza AustinResponded 18 January 2018
I appreciate your loyalty to Crowne Plaza. We strive to always live up to our brand standards. I am sorry your experience with the Executive Lounge was somewhat disappointing. I will share your feedback with my staff to ensure our loyal travelers are receiving the...More
First time in Austin, and the check in stuff was super friendly, Especially Priscilla , her professionalism exceeds expectations. Priscilla truly is great, i will definitely be backto the Crowne Plaza...More
Thank Ranferi R
Response from Randy B, General Manager at Crowne Plaza AustinResponded 5 January 2018
Thank you for your review. I always appreciate it when our associates are recognized. They all continually strive to provide top flight service and I'm pleased you enjoyed you time with us. I hope you will continue to choose the Crowne Plaza Hotel whenever you're...More