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Crowne Plaza Austin

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#28 of 197 Hotels in Austin
Certificate of Excellence
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Crowne Plaza Austin
Crowne Plaza Austin
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1,147 Reviews from our TripAdvisor Community

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Showing 1,140: English reviews
London, United Kingdom
Reviewed 5 May 2015

The hotel is very nice, big and has plenty of services, including the swimming pool and the health center. I want to mention the guy who drove us to the city center, Rickey, such a nice and available guy. Cheers!

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1Thank Marco M
Randy B, Director of Sales at Crowne Plaza Austin, responded to this review

Thank you for your review and the kind words about Ricky. We hope to see you again very soon. Randy Brunnemann General Manager

Oak Forest, Illinois
Reviewed 3 May 2015

The hotel staff was very knowledgable of the area and extremely helpful. I would like to give an extra thanks to Rickey who definitely went above and beyond. The food in the bar/restaurant was good and I really enjoyed the pool.

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Helpful?
Thank Kathy S
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for choosing the Crowne Plaza Austin and for you kind review. I will pass on your comments to Ricky. I'm sure h will be pleased to hear them. Thank you again. Randy Brunnemann General Manager

Texas
Reviewed 30 April 2015

Like any property, you can encounter some issues. Mine was no A/C. However, Roddrick w/ maint. really saved the day--in fact my stay. He stayed late and fixed the A/C. Then followed up. Very satisfied

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Thank Bryan G
Randy B, General Manager at Crowne Plaza Austin, responded to this review

I'm very happy that Rodrick was able to make your stay successful. He will be pleased to know his efforts were appreciated. Thank you. We hope you will return soon. Randy Brunnemann General Manager

Dallas, Texas
Reviewed 29 April 2015

Of the many Crown Plaza Hotels I have stayed in, this one stands out as the best. The staff is wonderful and accommodating. There are rooms away from the freeway which are completely quiet. The hotel provides transportation and the driver was friendly and safe. Although this hotel is older, it has a very comfortable feel. Everything works great in...

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Helpful?
Thank BradJack
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very much for your review. We are looking forward to having you back very soon. Thank you for choosing the Crowne Plaza Austin. Randy Brunnemann General Manager

Houston, Texas
Reviewed 25 April 2015

This hotel was awesome. I was treated like a king my entire stay. The staff was great and very friendly. A gentleman by the name of Led checked me in and made sure I was taken care of. A lady by the name of Stephanie (I think) made it possible for me to extend my trip at the last minute...

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Helpful?
Thank Bobby D
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so much for your kind words. Both Led and Valerie remember you and they look forward to your return. Please continue choosing our hotel. We love serving guests like you! Randy Brunnemann General Manager

Reviewed 16 April 2015

That pretty much sums it up. The rooms were dingy and humid and the air conditioning was really inconsistent. Smokers in the hotel set off the smoke alarm in the middle of the night. The pool area is DISGUSTING. Bird crap everywhere. That was one of the worst nights sleep I've had.

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1Thank Sickofcraphotels
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Your review was very surprising to me. We strive to provide only the very best service to our guests and it appears we failed to do that for you. The incident you described with the pool is not typical of our Engineering Department and I assure you I will speak with the Chief Engineer and the Engineer responsible for servicing...

California
Reviewed 11 April 2015

Look, the hotel is great, the food is great, and the staff is amazing... BUT that's not the best part. One afternoon, I was relaxing in my hotel room and thought, "Dang, I could use some Starbucks right now..." So I set forth on my mission to go and invest in a refreshing beverage at Starbucks. The nearest Starbucks was...

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2Thank XelephantZ
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your feedback. It is our goal to consistently provide superior service and accommodations for all our hotel guests and your comments are very important to us. We apologize for the oversight of our Restaurant staff with regards to your stated concerns. Kindly be assured that we will treat this matter seriously. Though we would prefer you had...

Reviewed 10 April 2015 via mobile

I stayed here on business and my stay was a bit chaotic!! However the breakfast was wonderful..I loved the omelet that was made right in front of me and the fruit was very fresh.however my rooming experience wasn't so good 1 side of the closet door was missing and the one there was off track....the little trifold triangle flyer they...

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Thank YOLANDA H
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to express your thoughts and concerns. We value you as an honored guest and we are so sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. . We hope you give us a chance in the future to serve you better....

Cardiff, Wales
Reviewed 10 April 2015 via mobile

We arrived after a stressful 4-hour drive with lots of luggage to a complete lack of concierge help & had to push a heavy luggage trolley up to our room ourselves. Considering the website boasts a concierge/bell-boy service this was far from a great start. Our room - not made for 2. Probably 3 inches one side of the bed...

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1Thank Sarah_Watts-Peters
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to post a review of our property. Please allow us to apologize for the over-all experience you had and any inconvenience you may have encountered that did not live up to your expectations. Your review will be used to make needed changes. We hope you will give us another opportunity to serve you again....

Reviewed 9 April 2015

Especially nice to be greeted by name. Tim...the hotel concierge greeted my wife by name (she stays here regularly on business) and has commented on the great service and she receives each time she returns. Our rooms are always well maintained and we enjoy the bar after work where we able to relax and unwind in an unhurried atmosphere. We...

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Helpful?
Thank Bill s
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear Bill and Anne, Thank you so much for your review and kind words towards Tim. He is an excellent young man. We all hope you will consider choosing our hotel whenever you are in Austin. Thanks again. Randy Brunnemann General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 

Additional Information about Crowne Plaza Austin

Address: 6121 N Interstate 35, Austin, TX 78752-3801
Region: United States > Texas > Austin
Price Range: $179 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Hotel Style:
#15 Best Value Hotel in Austin
#15 Business Hotel in Austin
#34 Family Hotel in Austin
#43 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Austin staff and other travellers.
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Questions? Get answers from Crowne Plaza Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floors have access to the hotel grounds and patio furniture directly outside the room.”
 of 5 bubbles melodiec504, 28 Feb 2017 | Read review
“7th floor is very quite”
 of 5 bubbles ittybity, 24 Feb 2017 | Read review
“clean rooms and hotel”
 of 5 bubbles harolddoraflenoy, 4 Feb 2017 | Read review
“the rooms on the side of the highways can be a little noisy if you don't have the a/c fan on.”
 of 5 bubbles 651wesleyy, 11 Jan 2017 | Read review
“I have stayed here but once so I don't have a clue.”
 of 5 bubbles Arnold_Ziffel, 12 Nov 2016 | Read review
5 of 5