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Crowne Plaza Austin

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#31 of 199 Hotels in Austin
Certificate of Excellence
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1,111 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Austin
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Showing 1,104: English reviews
Lockport, New York
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 February 2015

OK ... I've read some negative reviews and I can't affirm them. First, the location - excellent, really. About 5 miles out of Austin and since we were arriving from DFW, perfectly located directly off 35. A nice enough atrium, I suppose. Second, pricing. Well, we got Fri-Sat nights for $140 total which was a phenomenal price. Easily saved $100... More 

Helpful?
1 Thank AlexCherie7233
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your candid review. Guest reviews can sometimes be misleading. I am really pleased that, despite some so-so reviews, you decided to take a chance and try our hotel. Thank you for your honest comparisons.. I hope you will continue choosing us whenever you are in Austin. We look forward to serving you again. Randy Brunnemann General Manager More 

Los Fresnos, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 February 2015

there's not a whole lot to say when everything works like it should. Traveling for business isn't always fun, but the Crown is the best place to stay! The experience was an enjoyable one and the staff was more than helpful. Tim at the front desk was especially helpful and professional on check-in. The only piece of advise for the... More 

Helpful?
2 Thank Wesley M
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for sharing your comments. We appreciate you choosing the Crowne Plaza Austin and I am pleased you had an excellent stay. I will share your praise with our staff. We hope you will return often. Randy Brunnemann General Manager. More 

Wichita Falls, Texas
1 review
Reviewed 20 February 2015

My first day I was waiting on a friend in the lobby when Tim offered me a cold lemon water. It was so refreshing and so delightful to receive such nice treatment. The next day I spotted Tim and since he was so very nice the day before I knew he would be able to help me get more wash... More 

Helpful?
Thank Jana S
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear Jana S, What an inspiring review. I shared this with our management staff and have posted it for every staff member to read. I am so pleased Tim was able to provide you with the world class service we are known for. He is an excellent ambassador and he strives very hard to make sure all our guest needs... More 

Austin, Texas
1 review
Reviewed 20 February 2015

The Crowne Plaza Austin has been an absolute blessing to work with. We are hosting a conference with nearly 1100 students attending. Robbie Geer and staff have done wonderful work dealing with the many schools and event planners. I highly recommend this Hotel for a weekend stay or a conference you will not be disappointed. The area is great, there... More 

Helpful?
Thank Johnna R
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear Johnna, Thank you for your kind words. Robbie, and our entire staff, truly enjoyed servicing your group and helping to make your event a success. I'm pleased to know that you enjoyed being at our hotel. We look forward to working with you again. Thanks for your review. Randy Brunnemann General Manager More 

Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2015

Hello. My name is Chip H. I travel extensively in my job as a consultant with Ontario Systems. I stay in a lot of hotels and eat many hotel meals. I stayed recently at the Crowne Plaza in Austin, TX. During my stay, I was treated to incredible service by a lady named Tori. She not only was pleasant, she... More 

Helpful?
1 Thank Chip H
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your comments! I am glad that you had an enjoyable stay. Tori Is a definite asset to our hotel. I will pass on your comments to her. Thank you, very much, for choosing the Crowne Plaza Austin. We look forward to your return. Randy Brunnemann General Manager More 

1 review
Reviewed 18 February 2015

Tim in the Concierge department was exceptionally helpful. He assisted me in the business center, and offered to bring me a cold beverage. I can honestly say that this was a first for me. I also had great service at the hotel bar. The food was excellent, and my server was very attentive.

Helpful?
Thank saucyvixen
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your positive review of Tim's efforts. He is indeed a very fine associate who strives very hard to help and assist all our guests. Thank you for noticing his efforts and thank you for choosing the Crowne Plaza Austin. We hope you will allow us to serve you again soon. Randy Brunnemann General Manager More 

1 review
Reviewed 18 February 2015

I travel a lot for business and therefore stay in a lot of hotels. The thing that made this hotel better then the rest was the service. Most of the staff were extremely friendly and helpful. The hotels concierge name was Tim, he was awesome. First my wife needed help with getting some important files printed for the confrence we... More 

Helpful?
Thank Ben B
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for sharing your comments. We appreciate your loyalty and I am pleased to hear that you had an excellent stay. I will share your praise with our staff. We hope to see you again, soon!. Randy Brunnemann General Manager. More 

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 February 2015 via mobile

Probably one of the better CP's that I've stayed at. The hotel is clean, rooms are pretty nice, beds are comfortable, & the staff are nice. It's right off of I-35 so depending on which room you get, it could become distracting when trying to rest. This hotel can also fill up...FAST!

Helpful?
Thank Chris H
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review of our hotel. I'm very pleased we were able to meet your expectations. We look forward to serving you again, soon! Randy Brunnemann General Manager More 

McAllen, Texas
2 reviews
Reviewed 15 February 2015

I was very disappointed with this hotel during my stay. Front desk clerk announced my room number and confirmed my personal information out loud in front of others. Room service got my order wrong. My room had not been cleaned properly, as dirty towels from the previous stay were folded and placed back on the rack. To top it off,... More 

Helpful?
Thank Nora S
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept my apologies that on this occasion we fell short of your expectations with the service you received from... More 

Houston, Texas
1 review
Reviewed 14 February 2015

Team member Tim was the greatest! He was very helpful. He observed me needing help with my baggage and offered to carry my bags for me. I told him that was ok but he insisted! I thought that was fabulous!

Helpful?
Thank Keith C
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very much for your comments regarding Tim. He strives very hard to provide excellent guest service to all our visitors. I will pass on your comments. Thank you for choosing the Crowne Plaza Austin. We hope you will visit us again. Thank you. Randy Brunnemann General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 

Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Region: United States > Texas > Austin
Price Range: $161 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Hotels.com, Travelocity, Odigeo and IHG so you can book your Crowne Plaza Austin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Hotel Style:
#12 Best Value Hotel in Austin
#15 Business Hotel in Austin
#34 Family Hotel in Austin
#43 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Austin staff and other travellers.
7 questions
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Questions? Get answers from Crowne Plaza Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have stayed here but once so I don't have a clue.”
 of 5 bubbles Arnold_Ziffel, 12 Nov 2016 | Read review
“executive floor”
 of 5 bubbles lcicilese, 7 Nov 2016 | Read review
“Away from the highway, if possible.”
 of 5 bubbles sannettie, 1 Nov 2016 | Read review
“Executive rooms (7th Floor) was great!!”
 of 5 bubbles peregrinomarco, 24 Oct 2016 | Read review
“West and North facing rooms overlook the pool which can get loud. 7th floor is the ticket if you qualify or want to spend the money.”
 of 5 bubbles 1_JohnPaul_1, 21 Oct 2016 | Read review
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