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It has a great patio and bar. The rooms are well appointed. Some parts are a bit outdated. Full service hotel. Nice amenities for the price. Resteraunt not very good. The solarium roof is nice. I would stay again.More
Response from Samantha D, Front Office Manager at Renaissance Austin HotelResponded 6 August 2016
I would like to thank you for taking the time to give us feedback, both positive and negative, regarding your recent stay. We are happy to hear you enjoyed Knotty Deck Patio and Bar. The Knotty Deck prides itself on being a locally...More
The hotel is an extremely nice place. The area is beautiful with lots of trees. The room was very nice and comfortable, with a mini fridge and a safe. It has a bar, restaurant, fitness center, outdoor pool, business center and a coffee shop. Now...More
First of all, when I check into the hotel, I had an accident and arrived the second day of my stay. I knew it was my fault and that I would get charged, and I was fine with that. But when I got to the...More
Thank Lisa M
Response from Brian L, Front Office Manager at Renaissance Austin HotelResponded 11 August 2016
Please accept our sincere apologies for this situation that happened with your reservation. We want to ensure that this is all cleared up in a timely manner so please reach out to me directly if you are still in need of assistance. Your feedback will...More
I stayed at the Renaissance for a conference, and I was very pleased that my school district paid for all of us to stay at such a beautiful hotel. As far as the teaching conference went, it was an amazing place to stay since we...More
This hotel was book via my company, so I was new to The Renaissance Hotel in the Arboretum Plaza of Austin, Texas. I was very disappointed with the amenities.
They do not offer free Breakfast'.
They do not offer free Shuttle' service.
They do not...More
Response from Brian L, Front Office Manager at Renaissance Austin HotelResponded 28 July 2016
I'm very sorry to hear that your first experience with our hotel did not meet your expectations. To help ensure you have a much more pleasant stay next time, please keep in mind that we do indeed offer rates that include breakfast - and many...More
Response from Jennifer F | Property representative |
Hi SunLover, we do have a shuttle at the Renaissance Austin that will gladly take you anywhere you need in a 5-mile radius and is available on a first come first serve basis. We look forward to welcoming you to Austin!