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Renaissance Austin Hotel

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#56 of 197 Hotels in Austin
Certificate of Excellence
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1 room 2 adults 0 children
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Renaissance Austin Hotel
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784 Reviews from our TripAdvisor Community

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Showing 762: English reviews
Oklahoma City, Oklahoma
Reviewed 19 April 2015 via mobile

We are paying $250 a night but we don't get a refrigerator in our room because we have a standard $(250 per night) room. Motel 6 have refrigerators ,not that I've ever stayed in one, but I'm pretty sure they have them. I'm shocked & discussed!!!

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3Thank jennijam
Rob G, General Manager at Renaissance Austin Hotel, responded to this review

Thank you for your feedback regarding your recent stay. I certainly understand your frustration with the lack of refrigerators in our rooms. We are currently working on solutions to this problem and hope to have refrigerators in our rooms soon. We do hope that you'll consider staying with us in the future. Warm Regards, Rob G.

Reviewed 18 April 2015 via mobile

Our team attended a conference held at this hotel. I checked in with no problem and received a good room. My friend checked in a was given a room that had been used by smokers. The hotel was fully booked so they could not offer another room. We headed to dinner so they had several hours to re-clean the room....

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1Thank Bruce H
Rob G, General Manager at Renaissance Austin Hotel, responded to this review

Thank you for your review regarding your recent stay. I am disappointed to read about your overall experience during your expo. Please accept our sincere apologies for the odor in your friends room, having to call down multiple times for your light, and the wait and inaccuracy you experienced with your food. I have shared your feedback with all department...

Taos, New Mexico
Reviewed 17 April 2015

There is much to offer here: location, amenities, re-decorated rooms, etc. However, for an up-scale Marriott property there were some inexcusable lapses: when we checked into our room (with advance reservation for two people) the bathroom was absent some toiletries, had one wash cloth, no bath mat, and a modest number of towels; the refrigerator was not working. We reported...

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Thank Carl J
Tulsa, Oklahoma
Reviewed 17 April 2015

Attended a corporate training event at the Renaissance. The rooms were comfortable and well serviced. The meeting rooms were comfortable with easy access to break areas. Food provided at the events was well prepared and the service was always gracious and quick.

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Thank Win N
Fairfax, Virginia
Reviewed 9 April 2015

Very inviting lobby area and the lobby bar has an amazing patio that overlooks ravine and swimming pool. The rooms are clean and comfortable just what you would expect a Renaissance. If you are in a rush do not go to the lobby restaurant for a breakfast. It took 30min to get order and there were only 10 people in...

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Thank Ed K
Natalia, Texas
Reviewed 7 April 2015

We were there on business and leisure, it was a wonderful stay. Restaurants are all around this hotel with plenty of shops available also. Indoor and outdoor swimming pools are available. Very good restaurant in the hotel as well.

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Thank Mike F
Austin, Texas
Reviewed 6 April 2015

We booked 2 rooms here to stay for an event being held in the ballroom. The hotel catered the food which was very good. One of the rooms, the a/c was not working, so we reported it and the room was immediately changed. The hotel was clean, updated, and very appealing. It is older, but all buildings get old! It...

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1Thank JCntex
Half Moon Bay, California, United States
Reviewed 3 April 2015

This is nothing wrong with the Renaissance Hotel in Austin, but unfortunately there is nothing to wonderful about it either. While they do have a lovely lobby area and some nice bars and smaller bites restaurants, overall the hotel is very old and shows it not in the lobby but the exterior and in some parts of the rooms. They...

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Helpful?
Thank Badq45t
Rob G, General Manager at Renaissance Austin Hotel, responded to this review

Thank you for your recent review regarding your stay at our hotel. I am delighted to discover that you found the hotel staff to be 5-Star. I am, however, disappointed to read that the condition of the hotel left you feeling less than impressed. We completed a public space and guest rooms renovation only 2 years ago. We will be...

Toledo, Ohio
Reviewed 2 April 2015

Stayed three nights when hotel was sold out. Attended a conference. Rooms large; beds comfy; meeting rooms well laid out - all equipment in working order; check in very pleasant; check out easy; directions to downtown very good; since my last visit 10 years ago, this area is built up - plenty of restaurnants and some shopping within walking distance;...

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Thank spartan66
São José do Rio Prêto, São Paulo, Brazil
Reviewed 1 April 2015

I stayed 1 week in this hotel - very good area, nice restaurants walk distance. The room was very clean and big, the executive lounge was fine, nice breakfast and the complementary internet for gold/platinum members was very fast.

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Thank Andre Luis Cost... S

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
@Ustinbytes
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Renaissance Austin Hotel

Address: 9721 Arboretum Blvd, Austin, TX 78759
Region: United States > Texas > Austin
Price Range: $301 - $587 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Austin Hotel 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Austin Renaissance
Hotel Style:
#20 Luxury Hotel in Austin
#42 Romantic Hotel in Austin
#44 Family Hotel in Austin
#56 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Austin Hotel staff and other travellers.
4 questions
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Questions? Get answers from Renaissance Austin Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the back of hotel for a nicer view”
 of 5 bubbles AlishaF826, 12 Feb 2017 | Read review
“Upper floors have better views.”
 of 5 bubbles B4344DLtimh, 1 Feb 2017 | Read review
“Good guest services but do not hold a meeting here ... too expensive”
 of 5 bubbles SophieandPaulV, 22 Jan 2017 | Read review
“Highest floor facing the shops!”
 of 5 bubbles jennyD5308RG, 25 Dec 2016 | Read review
“parking lot facing rooms may be quieter.”
  • 2 queens size beds, flatscreen tv, club chair, full length mirror and desk.
 of 5 bubbles CristianLau, 14 Dec 2016 | Read review
5 of 5