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This was a bad experience, the clerk had a heated argument with a customer while I stood there. I felt unsafe. The young man claimed someone stole $500 from him and he wanted to go into the mans room. The clerk said no and he...More
Thank Susan M
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - LandmarkResponded 18 February 2016
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to...More
The staff was extremely rude had no idea about anything going on, the beds were extremely uncomfortable. .. the hotel smelled like weed the air conditioning unit was so loud it wasn't even worth it to have it on, the towels were really hard and...More
The rooms are perfect the customer service by far best among all customer service. Salema, Bachir and AKI Have The Best Service EVER. Rooms are very clean staff is 5ge best. Location is the key. Room service is ubove the rest
OK, it's a two-star hotel and you get what you pay for. But such a disappointment.
From the incompetent and lengthy check-in and assignment to a room that was already occupied to the long wait for the miserable free "breakfast" to be replenished, this was...More
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - LandmarkResponded 24 September 2015
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that it took a long time to check you in and that you were not satisfied with the room...More
Located in a quiet area across from I95, Strayer University and Cameron Run Regional Park, which by the way, is too expensive and not worth it; it needs to be cleaned. I digress, ESA was kewl, wish they had sidewalks in the parking area instead...More
1 Thank Shear B
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - LandmarkResponded 11 September 2015
The staff and I read your review, and would like to thank you for writing such great comments about our hotel. I’m glad that we were able to accommodate your needs with our convenient location. I’m thrilled we were able to provide you with a...More
US$96 - US$165 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay America Alexandria Hotel Alexandria ,