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Courtyard Alexandria Old Town/Southwest

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85 Reviews from our TripAdvisor Community

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Showing 83: English reviews
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Williamsburg, Virginia
Reviewed 4 days ago NEW

My wife and I traveled up to Alexandria and stayed at the Courtyard Alexandria. It was safe and reasonably clean ... however: 1) the mattress had seen better days ... during the Clinton administration; 2) when you stay, ask for a room that is NOT on the Beltway side of the hotel; 3) make sure you lock and use the...

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Helpful?
Thank AgeOldDinosaur
Jonathan R, Manager at Courtyard Alexandria Old Town/Southwest, responded to this review

Thank you for taking the time to provide us with your feedback on your most recent stay with us here at the Alexandria Courtyard Old Town Southwest. We are very sorry to hear that you did not have the most enjoyable experience during your visit with us and we are looking into the issues that you stated during your stay....

Orlando
Reviewed 1 week ago

Great Location Close to the Eisenhower Metro, actually you can walk to it. Movie theater and good dining options right by the Metro too, so it makes the location that much better. Good clean updated hotel huge bathroom and good gym on site. A Big Downside to me, as I have stayed in other Courtyards, was no free coffee here....

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Helpful?
Thank the-cosmo-traveler
Reviewed 3 weeks ago

I'm not sure I would have made it through a very trying weekend without the calm kindness of Erica Walker at the front desk. I had lost my phone AND my family and felt quite lost myself, it was Erica who brought everything back together again. My angel. The room was wonderful, but Erica I will always remember.

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Helpful?
Thank Tara O
Reviewed 5 weeks ago via mobile

Due to my house completely flooding from a frozen pipe, I needed to cancel my trip. Despite calling one week in advance, the hotel refused to cancel or refund any part of the $1200.+ I paid for three nights. Left voice message with manager and never called me back. Tried repeatedly again to get through by telephone only to be...

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Helpful?
Thank mariposaazul51
AlexandriaCY, General Manager at Courtyard Alexandria Old Town/Southwest, responded to this review

Dear Mariposaazul51, Please contact me at cy.wasal.gm@marriott.com and I will happy to look into your inquiry. Sincerely, L. Carter

Miami Lakes, Florida
Reviewed 5 weeks ago

The hotel was nice overall, and the rooms were clean and comfortable. My only complaint is that they set the in-room air conditioner controls to "winter mode" and so never cool. I'm the type of person that needs to have the AC running even if it is cold outside in order to sleep well. It isn't just for the background...

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Helpful?
Thank Jose P
Reviewed 17 January 2017 via mobile

I had a excellebt stay at the hotel. The rooms and lobby were clean. Erika Walker at the front desk was extremely helpful and assuring. If you are going to Alexandria and staying in old town check it out.

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Helpful?
Thank SP_Wilson-NYC
Reviewed 23 December 2016 via mobile

I mostly stay at Marriott hotels. The manager who checked us in was informative and friendly, but what struck me (& prompted me to write this review) is the customer service! I ordered a soy latte in the morning and when my oatmeal arrived they'd included soymilk with it instead of the usual cows milk. THAT is someone paying attention!...

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Thank Diane D
Reviewed 22 December 2016

probably one of the cheaper places to stay in Alexandria. There was a convention when I was there for business, so it was one of the only places I could find. I didn't expect much and didn't get much. Was clean enough and the people were friendly enough. It was more just a cheap hotel experience, in general.

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Helpful?
Thank KaraANDJeff
Management response:

Dear Traveler, Thank you for your review of our hotel, and thank you for allowing us to have you as our guest. I am sorry to hear that you did not have a better experience while staying with us. We strive to give every guest a memorable experience, and we will continue to work towards that goal. I hope we...

Augusta, Georgia
Reviewed 16 December 2016

The hotel staff made the difference. Arrived rather late in the evening and the staff member was quick and efficient in directing us to the room, which after a long drive was most appreciated. The next morning after a good nights restful sleep on a surprisingly comfortable bed I ventured back downstairs to get a look at my surroundings and...

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Helpful?
Thank bytn
Kansas City, Missouri
Reviewed 13 December 2016 via mobile

$11 for a glass of cheap wine? Room cold. I found the same in a different Marriott last week. Otherwise good value. I would stay here again, and avoid the overpriced low quality wine. Food is so-so but edible.

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Thank travelsleuth1961

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Courtyard Alexandria Old Town/Southwest

Address: 2700 Eisenhower Ave, Alexandria, VA 22314-4553
Region: United States > Virginia > Alexandria
Price Range: $166 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Alexandria Old Town/Southwest 3*
Number of rooms: 178
Reservation Options:
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Also Known As:
Courtyard By Marriott Alexandria Hotel Alexandria
Courtyard Alexandria
Alexandria Marriott
Alexandria Courtyard
Hotel Style:
#22 Family Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Alexandria Old Town/Southwest staff and other travellers.
5 questions
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Blue Bell, Pennsylvania
2 months ago
Detroit, Michigan
over a year ago
New York City, New York
over a year ago

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Questions? Get answers from Courtyard Alexandria Old Town/Southwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room on the Eisenhower Blvd. side of the hotel away from the Beltway.”
 of 5 bubbles AgeOldDinosaur, 18 Feb 2017 | Read review
“Ask for a higher floor”
 of 5 bubbles KelnarUrsa, 18 Jan 2017 | Read review
“Book this hotel and ask for Jonathan!”
 of 5 bubbles greggL2840AV, 30 Nov 2016 | Read review
“For the sake of a better view, request a room facing Eisenhower.”
 of 5 bubbles kangarooo889, 16 Nov 2016 | Read review
“Rooms are sound-proofed well.”
 of 5 bubbles dorisses, 12 Nov 2016 | Read review
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