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Courtyard Alexandria Pentagon South

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401 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Alexandria Pentagon South
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Showing 397: English reviews
Goose Creek, South Carolina
Reviewed 19 October 2016

The following group of staff are the greatest part of the experience at the Hotel, they go above and beyond to make one fill at home. Taa; Papa; Melat; and Manna are four of the best. I have a job that I travel to DC at lease two weeks a month and needed to pick a place to stay. I...

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Helpful?
Thank williamrdavis2
Snoqualmie, Washington
Reviewed 19 October 2016 via mobile

Like more and more Courtyard Hotels, this property is a combination of nasty old finishes and furnishings and terrible service. To start, the parking garage across the alley is dark with an ancient elevator that appears and feels like it should be decommissioned. The room finishes and furnishings appear never to have been updated. The beds and bedding could not...

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1Thank cadehoops
Management response:

I want to personally thank you for taking the time to share your comments with us regarding your recent stay at the Courtyard Pentagon South. Your feedback is invaluable to us as we strive to ensure that we are providing a flawless and memorable stay. I would like to sincerely apologize that our service did not meet your expectations. I...

Indianapolis
Reviewed 6 October 2016 via mobile

I know this is D.C. area, and hotels are pricey, but this Marriott needs to put a little money into this place. The parking garage is nasty looking. The luggage carts barely fit in the tiny, worn looking elevators. Halls, rooms kind of dark and dreary decor. There is an empty fridge cabinet, no fridge, in the tiny,dark area where...

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Helpful?
Thank Alre83
Management response:

Thank you for taking the time to post this comment on Tripadvisor in regards to your recent stay at the Courtyard by Marriott Pentagon South. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues that you...

Arlington, Virginia
Reviewed 3 October 2016

If a hotel is going to boast the name Pentagon, you would think it would be walking distance to it. This is not the case. It is at least a 15 minute drive to the Pentagon. There are not a lot of shops that are convenient to walk to. However, there is a CVS, 711 and bizarre little grocery store...

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1Thank TruthTeller703
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your comments. We do have shuttle service to the local area called Shirlington Village that boasts 15 restaurants and some shopping as well.

Reviewed 2 October 2016 via mobile

Disappointing to stay here, probably one of the oldest in the area, seems built in 70s, although repainted the bed are ok but small, ceiling low. Does not have fridge you need to request, toilet small, coffee tea maker is not usual machine quiet confusing They're breakfast selection is not huge but ok and thy close @10am too early for...

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1Thank Jen E
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your comments.

Minneapolis, Minnesota
Reviewed 26 September 2016

This will read like a bad comedy. The hotel "lost" my reservation 6 times. I was locked out of my room 3 times in 2 days, meaning they needed to re-key my card 3 times. Each time I asked for a re-key...they told me I didn't have a reservation although my luggage was still in the room. For instance...I left...

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2Thank adventuresrus2016
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the problems you encountered. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Sheldon

Plainfield, Connecticut
Reviewed 26 September 2016

Recently I stayed at Courtyard. Was visiting DC, went on the white house tour with Girls Scout from NJ. GREAT VISIT TO DC!!! Hotel was clean, great décor, and an excellent staff! Few small issues. The bathrooms in this hotel are too small. The distance from the toilet to the door is way too TIGHT. Not comfortable. So if your...

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Thank Pree1964
Keller, Texas
Reviewed 23 September 2016

Took taxi from Reston to the hotel. As we approached the driveway we saw a sign saying do not enter. So driver continued down the street thinking there must be another entrance. But there wasn't. We turned around and went into the only drive and realized the homemade "do not enter" signs and big flower pot barrels with a rope...

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2Thank Bob S
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Bob S, Thank you for your comments, as for the arrival into the hotel we have painted large arrows on the pavement to direct cars in a single direction so that we do not have any accidents. It is a safety issue.

East Lyme, Connecticut
Reviewed 21 September 2016

This hotel is located in an isolated area. There is nothing that one can walk to, and access to DC via Metro is a half-hour shuttle-bus ride away. That means that staying here makes one depended on the Courtyard restaurant for breakfast. The woman running the restaurant is surly. She refused to provide me with a receipt or even a...

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2Thank The4Gs2014
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

The4Gs2014, I am sorry that we fell short in our customer servic eat the Bistro. The experience was not our normal service and I have sent this to our F&B Manager so that this does not happen again. As for the hotel being isolated, we have over 16 restaurants just 2 exits down and our shuttles are available for drop...

Richmond, Virginia
Reviewed 13 September 2016

I stayed one night here and I was very pleased. I checked in, parked my car in the deck and then requested the shuttle. The staff checked me in quickly and were very pleasant. The shuttle took a LONG time to get back to the hotel (totally understandable, since it had to navigate through northern VA traffic on a Friday...

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Thank Icetia2002

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Courtyard Alexandria Pentagon South is located in Alexandria, VA. Equipped with state-of-the-art technology equipment, indoor pool, and fitness center, versatile for business or leisure travel. The Courtyard Alexandria Pentagon South hotel also offers a free hotel shuttle service to and from Reagan National Airport, BRAC-133 (the Mark Center) and the Pentagon City Metro station. ... more   less 

Additional Information about Courtyard Alexandria Pentagon South

Address: 4641 Kenmore Ave, Alexandria, VA 22304-1304 (Formerly Sheraton Pentagon)
Region: United States > Virginia > Alexandria
Price Range: $127 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard
Hotel Style:
#16 Family Hotel in Alexandria
#18 Business Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Alexandria Pentagon South staff and other travellers.
2 questions
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San Francisco, California
over a year ago

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Questions? Get answers from Courtyard Alexandria Pentagon South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be aware that a lot of young sports teams use this hotrel.”
 of 5 bubbles gayee2013, 6 Nov 2016 | Read review
“Even numbered rooms are cooler”
 of 5 bubbles williamrdavis2, 19 Oct 2016 | Read review
“Choose a different hotel.”
 of 5 bubbles adventuresrus2016, 26 Sep 2016 | Read review
“every floor was typically quiet”
 of 5 bubbles ghebreb, 12 Sep 2016 | Read review
“We got 2 DB on high floor. Room was clean & well lit. Helen, Breakfast Srvr, friendly & restocked items when we arrived 10-min to closing.”
 of 5 bubbles SPSM, 22 Jun 2016 | Read review
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