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Sheraton Suites Old Town Alexandria

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Sheraton Suites Old Town Alexandria
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710 Reviews from our TripAdvisor Community

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Reviewed 3 days ago NEWvia mobile

First time we have stayed in Alexandria & I am so happy we chose Sheraton Suites! The staff was EXTREMELY kind and accommodating. My favorite part was the free shuttle service. Everyday we would take the shuttle to the Ronald Reagan Airport and from there, hop on the metro right to D.C. ! It was so convenient. The hotel is...

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Helpful?
Thank Deanna R
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

My first stay in Alexandria! Sheraton Suites are roomy, comfortable, and very quiet. The location is close to great restaurants in Old Town. I stayed on the club floor which had tasty offerings each evening. I will stay here a gain.

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1Thank sjdif
About Hotel's Favourite Review
United States
Reviewed 6 days ago NEW

Super friendly check in process. The people who had the room selected for me had requested a 5:00 pm checkout. The front desk held my luggage so I could tour the area while waiting. Upon my return there was a bottle of wine and a cheese plate waiting in the room. FANTASTIC CUSTOMER SERVICE!!! My room had a great view,...

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1Thank Jennifer K
A TripAdvisor Member
1 review
Reviewed 6 days ago NEWvia mobile

They gave me wrong room that cost $100 instead of the $300 dollars I paid for and I didn't get a refund. The pool smelled like mold and was green! The carpet smelled like dead rats and the walls reeked of smoke. The restaurant was horrific as it turned out to be cheap store naught microwaved food. Do not go...

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Thank A TripAdvisor Member
Viktor N, Front Office Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thank you so much for your valuable feedback. we sincerely apologize for your experience My staff and I just read your review and we are shocked and extremely saddened and sorry to hear that your stay was not an enjoyable one. Please contact me at vnebesnyuk@sheratonalexandria.com with the full name on your reservation and your comment attached. I look forward...

Norfolk, Virginia
Reviewed 6 days ago NEW

Thanks to Gerrell and Tongalia, my opinion of Sheraton has greatly improved. My last stay at a Sheraton was miserable so I was reluctant to book this hotel. When I checked in, I mentioned this to Gerrell and he offered to do his best to ensure my stay was optimal. The King Suite was very nice for my daughter and...

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Thank JS23505
Kansas City, Missouri
Reviewed 1 week ago

I stayed here for three nights in late March 2017. The hotel gets more than one star from me because my room was quiet. I didn't hear any noise from the hallway or from guests above me. The rooms barely qualify as suites. In fact, I don't know why they're set up as suites at all. My room felt extremely...

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Helpful?
Thank LSTraveler81
Viktor N, Front Office Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thank you so much for your comments, we always appreciate feedback both good and bad. I am very disappointed that we did not meet your expectations. I apologize for the service you had received from our staff. We have addressed your concerns with the Director of Food and Beverage and the Front Office staff. Regarding the earrings, please call me...

Norcross, Georgia
Reviewed 2 weeks ago

I visited for an HR workshop and I honestly think the hotel was ok. It is dated and not the modern conservative vibe like some of the hotels in Miami or such, but it serves its purpose. I can say that the toilet did seem quite short in room 529. There was some noise going on outside and pipe noise,...

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Thank Anjanetta
Management response:

Thank you so much for your feedback Anjanetta. I was sorry to learn that we did not meet your full expectations during your stay and that the quality of our food was not what you anticipated. We have shared your feedback with our Food & Beverage Management team in an effort to improve our services. We hope to have the...

Wilmington, Delaware
Reviewed 2 weeks ago via mobile

We chose this all suites hotel for a couples retreat and it was awesome!! The Club Lounge Floor is Superb!! The appetizers/horderves and breakfast in the club lounge was delicious and the ladies there kept checking and bringing food out as well as cleaning and attending to all our personal needs. All of the hotel staff was accommodating and I...

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Thank Veronica A
Reviewed 2 weeks ago

I can say it was clean. Poor reservation service. Extra charges labeled "for my convenience"...not! No extra blankets. Meager attempt made to resolve issues by comping a buffet only breakfast. Coffee not that great either.

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Thank Daphne S
Viktor N, Front Office Manager at Sheraton Suites Old Town Alexandria, responded to this review

Good Morning, thank you for staying with us and giving us some feedback, I am sorry to hear that we did not meet your expectations, please accept our sincere apology for reservation service. Sincerely, Viktor

Brooklyn, New York
Reviewed 3 weeks ago via mobile

This hotel is super old and outdated. The "suite" was two tiny rooms, very cramped, with bedding more suited to a motel than a Sheraton. Scratchy sheets, no down comforter (just an old brown motel blanket in between the sheets), a bathroom in dire need of renovation, and a terrible view. Pretty shocking that it's operating under the Sheraton brand.

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Thank aoifemaria82

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Suites Old Town Alexandria is an all-suites hotel ideal for family vacations. We're near Washington, D.C., Ronald Reagan National Airport, the Potomac, the Pentagon, Mount Vernon, and more. ... more   less 

Additional Information about Sheraton Suites Old Town Alexandria

Address: 801 N Saint Asaph St, Alexandria, VA 22314-1717
Region: United States > Virginia > Alexandria
Price Range: $194 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Old Town Alexandria 3.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Sheraton Suites Old Town Alexandria Hotel Alexandria
Sheraton Hotel Old Town Alexandria
Alexandria Sheraton
Sheraton Suite Old Town Alexandria
Sheraton Alexandria
Hotel Style:
#13 Business Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Old Town Alexandria staff and other travellers.
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Detroit, Michigan
over a year ago
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Questions? Get answers from Sheraton Suites Old Town Alexandria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check and re-check your reservation. They did not supply the room we had reserved making it inconvenient for us.”
546daphnes, 3 Apr 2017 | Read review
“Be explicit that you DON'T want to face the office buildings”
travbuster, 26 Mar 2017 | Read review
“ask for corner rooms.”
Surfnshop, 28 Feb 2017 | Read review
“Airplanes from the airport seem to fly closer to the river side [North] of the hotel.”
PortiaAnn, 1 Jan 2017 | Read review
“All rooms are roomy and spacious,”
vavet1963, 5 Dec 2016 | Read review
5 of 5