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Smooth check-in/check-out. Courteous staff. The staff in the concierge lounge for breakfast was top notch. The yogurt parfait was one of the best I have had in all my travels. Up to date rooms and bathrooms.
I LOVED my king suite room. It was roomy and comfortable. The staff went out of their way to make sure my requests were met. Housekeeping supplied me with a fresh supply of coffee every day. I only ordered room service once, but everything was...More
First of all, note that there is a 3-day cancellation policy. I called to cancel my reservation 2 hours after the 3-day cancellation period had passed, knowing that I was likely on the hook for the booking. However the woman on the phone in the...More
Thank TONY G
Response from TeamMarriott, Manager at Crystal Gateway MarriottResponded 6 days ago
Dear Tony G,
We thank you for taking time for your review. Our number one priority is making sure you receive outstanding service from our team, so we are sorry for disappointing you. We take your feedback seriously and will make changes so that these...More
Up for amchp conference, a great experience.
Rooms are great. Updated furniture, great decor.
Showers are great.
Beds are very comfortable, up at the 12 floor little to no road noise. Quiet rooms
Great shades, no light.
Great conference rooms. All the necessities.
We stayed at the Crystal Gateway the night before we flew out of town from Reagan National Airport, as well as the night we returned, because we had a very early flight out and a very late returning flight and didn't want to deal with...More
Thank James K
Response from Aliysa D, Guest Relations Manager at Crystal Gateway MarriottResponded 2 weeks ago
Dear James K,
Thank you for taking the time out of your busy schedule to share your kind words about the Crystal Gateway Marriott.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By...More