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Crystal Gateway Marriott

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Crystal Gateway Marriott
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1,366 Reviews from our TripAdvisor Community

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Showing 1,321: English reviews
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Reviewed 5 days ago NEWvia mobile

Beautiful hotel, spacious area for business meetings & conferences. Check-in was a bit disenchanting. The desk clerk, Ana, had a thick European accent & was difficult to understand. There were several of us traveling together, all with separate rooms. She couldn't seem to grasp that we arrived in one vehicle & tried to charge each of us for parking. Check-in...

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Thank Lesley T
Cleveland, Ohio
Reviewed 6 days ago NEW

I spent three nights at the Crystal Gateway Marriott for a conference this week. I stayed on the 9th floor which was newly renovated and the room was very nice, modern and comfortable. My room overlooked the street. There was very little traffic and fairly quiet except for the occasional ambulance or fire truck. The conference area was down on...

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Thank Cheryl W
Winston Salem, North Carolina
Reviewed 1 week ago

On our short trip to visit Washington DC, we selected Crystal Gateway Marriott for our lodging. Our stay from check-in to check-out was wonderful. Every staff member we encountered was pleasant and helpful. The location was convenient to the capitol and with the attached metro station, access to the city was a breeze. Also quite convenient was the attached Crystal...

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Helpful?
1Thank TheTravelingMoma
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear TheTravelingMoma, I am so pleased to hear that you had a pleasant stay here at the Crystal Gateway Marriott and that you were able to enjoy the surrounding area so much! The Crystal City area is definitely a fun place to be and has everything that you may need. You are correct in that our rooms have recently been...

Shawsville, Virginia
Reviewed 2 weeks ago

Our short visit to Marriott Crystal Gateway was nothing but a positive experience! The staff was exceptionally friendly and helpful. The rooms were very nice and the beds extremely comfortable. The breakfast buffet, very good. Not to mention the convenience to Regan National Airport! Would definitely visit this hotel again!

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Helpful?
Thank btftoo
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear btftoo, I am so pleased to hear that you enjoyed your stay here at the Crystal Gateway Marriott and enjoyed our brand new breakfast buffet! Thank you so much for taking the time to share your experience here on Tripadvisor. We look forward to the opportunity to hopefully host you again during your next trip to the Washington DC...

Nashua, NH
Reviewed 2 weeks ago via mobile

This hotel has a great location but that is where the positive news ends. Unlike other hotels, this one chose to undergo room renovations without disclosing the disruption that the noise would cause its guests. Had we known beforehand we would have stayed elsewhere since there are literally a dozen other hotels nearby. 7 days a week they hammer and...

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1Thank nhdoc
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Good morning nhdoc, Thank you so much for taking the time to provide your feedback regarding our hotel. I do apologize for the inconvenience and disturbances that you experienced as a result of our ongoing renovation project. It is my hope that you choose to stay with us again once our renovation is complete so that we may provide you...

Bronxville, New York
Reviewed 3 weeks ago

We spent a long weekend in Washington and stayed at the Crystal Gateway Marriott, which is a very good hotel, with very helpful staff and comfortable rooms, many renovated with new bathrooms and large glass shower stalls. However, if you will really need a bathtub, and some people do, check the room for that first since many of the renovated...

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Helpful?
1Thank WestSideKid
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear WestSideKid, I am so happy to hear that you enjoyed your stay here at the Crystal Gateway Marriott and have so much valuable input and information about the area to share with our other guests! We also greatly appreciate your feedback with regard to the renovation and thank you for your compliments on our new buffet - I have...

Colorado
Reviewed 3 weeks ago

Overall the hotel is good, they are renovating rooms which would have been nice to know come Saturday morning and what sounded like a jackhammer over head. During the week it was not an issue since I had to be up early for meetings. But I was a little upset on Saturday. Besides this the hotel is good the staff...

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Helpful?
1Thank beakr
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear beakr, Thank you so much for providing your feedback with regard to your recent stay here at the Crystal Gateway Marriott. On behalf of the hotel, I do apologize for the disturbance due to our renovation and that you were not made aware of it. It is my hope that you choose to stay with us again the next...

Franklin, Tennessee
Reviewed 3 weeks ago via mobile

The Crystal Gateway Marriott is a great location with wonderful friendly hosts everywhere. The front desk is very efficient and friendly as well as the concierge is most helpful. The rooms are superb and very modern and clean.

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Helpful?
Thank Houston N
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear Houston N, I am truly delighted to hear that you had such a wonderful stay here at the Crystal Gateway Marriott! We greatly appreciate your feedback and hope that you choose to stay with us again upon your next trip to the D.C. area!

San Francisco, California
Reviewed 3 weeks ago

I was told what a lovely hotel this was…and it was not so lovely. This hotel does not meet the standards I usually associate with a Marriott Hotel. Some of the below issues I would expect from a travel inn at the side of an interstate exit, but not here, and not so many, and not in so many different...

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1Thank Captain J
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear Captain J, Thank you so much for providing your feedback with regard to your recent stay here at the Crystal Gateway Marriott. I understand your frustrations with your stay and I do wish to offer my sincere apologies for your request for a king size bed not being honored, as well as the television issues that you experienced. As...

Plantation, Florida
Reviewed 4 weeks ago

Got the shuttle from DCA (Terminal B, door 5) for the short ride to the hotel. Make sure you get the correct shuttle, there is another Marriott almost across the street from the Crystal Gateway Marriott. Super nice staff and efficient check in. Used the Marriott App, so just had to grab my key. Room was very clean and my...

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1Thank Gregory L
Katie K, Office Coordinator at Crystal Gateway Marriott, responded to this review

Dear Gregory L, Thank you so much for providing your feedback with regard to your recent stay here at the Crystal Gateway Marriott. I am glad that you had such a pleasant experience here with us! However, I do apologize for the disturbances caused by our ongoing renovation. It is my hope that you choose to stay with us again...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 

Additional Information about Crystal Gateway Marriott

Address: 1700 Jefferson Davis Hwy, Arlington, VA 22202-3555
Region: United States > Virginia > Arlington
Price Range: $209 - $704 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Gateway Marriott 4*
Number of rooms: 697
Reservation Options:
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott
Hotel Style:
#4 Luxury Hotel in Arlington
#4 Romantic Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Gateway Marriott staff and other travellers.
23 questions
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Questions? Get answers from Crystal Gateway Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior suites can be oddly shaped and dark, so make sure you really want it; plus, no tub.”
 of 5 bubbles WestSideKid, 6 Mar 2017 | Read review
“Get rooms in the elevators away from the bar, the rooms with the elevators behind the bar are under renovation.”
 of 5 bubbles beakr, 6 Mar 2017 | Read review
“ask for potomac view, very nice. The higher up the better. We were on the 15th floor.”
 of 5 bubbles lindyb09, 21 Feb 2017 | Read review
“The Arlington Tower and the first 5 floors of the Capital Tower have been renovated.”
 of 5 bubbles Jacksonnative, 18 Feb 2017 | Read review
“Capital Tower has the best views. Arlington Tower is more accessible for conferences.”
 of 5 bubbles kittyk8ty, 13 Feb 2017 | Read review
5 of 5