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Crystal Gateway Marriott

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Crystal Gateway Marriott
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1,390 Reviews from our TripAdvisor Community

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Showing 1,345: English reviews
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North Carolina
Reviewed 5 days ago NEW

Loved this hotel -- it was connected to the metro which made it very easy to get to the heart of DC quickly. The rooms are newly renovated, and the one we got looked exactly as advertised! My only complaint is that the bed was too lumpy/soft for my liking. Other than that, the staff were friendly and accommodating, I...

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Helpful?
Thank mchmgsy
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear mchmgsy, I greatly appreciate you taking the time to provide your feedback regarding your stay here at our hotel! I am so glad to hear that you were able to enjoy our convenient location with regard to the Metro as well as our newly renovated spaces! We look forward to hopefully having the opportunity to host you again the...

Reviewed 5 days ago NEW

The location in DC is great, I attended a business conference at this hotel and it was wonderful to stay at the conference hotel, very convenient. Hotel has shops and dining access underneath as well as access to the metro. Staff was courteous and helpful when I had questions, check-in and out was smooth. A clean and comfortable place to...

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Helpful?
Thank Laurie W
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear Laurie W, Thank you so much for providing such wonderful feedback with regard to your recent stay here at the Crystal Gateway. I am glad to hear that you were able to explore Crystal City's underground shopping and dining and enjoyed our hotels easy access to the Metro. We hope to host you again soon, be it for a...

Lufkin
Reviewed 1 week ago

The hotel overall and the restaurant are great; however, there were two things we didn't like...the mattresses and the pillows were both very uncomfortable. The pillows were very flat and the mattresses were so lumpy that your leg wouldn't touch the mattress in places. Having a shuttle to take us to the airport at 5:00 a.m. was perfect and very...

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Helpful?
Thank JWMJW
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear JWMJW, Thank you so much for taking the time to write about your recent experience at the Crystal Gateway. I have made note of your comments with regard to the mattress and pillows and have forwarded them along to the appropriate hotel staff so that they may take them into consideration. Thank you for your feedback on those! Also,...

Lexington Park, Maryland
Reviewed 1 week ago via mobile

One of two Marriotts directly connected to Crystal City underground shopping complex which also provides direct access to Metro's Crystal City Station. The concierge lounge at this hotel is called M-lounge and is actually a step above lounges I have experienced at other properties. It is open till 10:30 AM for breakfast on weekdays. You also can have your eggs...

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Helpful?
1Thank dad_first
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear dad_first, Thank you for taking the time to provide your feedback with regard to your recent stay here at the Crystal Gateway Marriott. I am happy to hear that overall you had a pleasant stay here with us and were able to take advantage of our convenient location and the new M-Club lounge. I have forwarded your comments regarding...

Reviewed 1 week ago

I was not feeling well the weekend I visited this property. I just graduated from school and it took everything out of me. I was suppose to be there celebrating. The front desk staff went over and beyond to make me feel comfortable. The VIP lounge was prefect. My room was very relaxing and I didn't want to leave all...

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Helpful?
Thank England I
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear England I, Thank you so much for taking the time to write about your recent experience here at the Crystal Gateway Marriott. I am sorry to hear that you were not feeling well during your stay, but congratulations with regard to your graduation! I am glad that you enjoyed our new M Club Lounge and restaurant, 15th and Eads....

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

I checked in just behind two other parties who also had found themselves directed to another nearby Marriott property. Apparently this is not an uncommon confusion. This is a hotel that can handle several large groups at once, and can do so gracefully. I feared that my second floor room with a roof view not far from a major road...

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Helpful?
1Thank Richard K
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear Richard K, Thank you so much for providing your feedback with regard to your recent stay here a the Crystal Gateway Marriott. I apologize for the confusion at check in, we are often mistaken for the Crystal City Marriott, which is right around the corner. I am so pleased to hear that you enjoyed your stay during your conference,...

Saint Louis, Missouri
Reviewed 2 weeks ago

So I didn't stay at this hotel but some of my family did and we went there a few nights for drinks and to watch basketball. We had service by MD, Mohammed, both nights and he was great. Had a few appetizers as well and they were just as good. Drink service was quick and the bar area was lively.

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Helpful?
1Thank sjpotter77
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear sjpotter77, Thank you so much for taking the time to review our new bar and restaurant, 15th and Eads, here on TripAdvisor. I have passed along your compliments! I hope that we see you in here again soon and that you enjoy our new daily happy hour deals as well as 50% Flat Bread Thursdays!

New York City, New York
Reviewed 2 weeks ago

Was at the hotel for a conference, and there were other events happening at the same time, so it was busy, but did not seem chaotic. The room was clean and I liked the option of skipping housekeeping for days I didn't think I needed it. The hotel connects directly to the Crystal City shops and the Metro (via underground...

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Helpful?
1Thank NYinNYC
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear NYinNYC, Thank you so much for providing us with your feedback regarding your recent stay here at the Crystal Gateway Marriott. I am so happy to hear that you were able to enjoy our location and all of the great restaurants and shops nearby, as well as our pool area. I do apologize that there were no towels when...

Reviewed 2 weeks ago

Stayed in renovated room 666 (yes, you read that right) and it was nicely redone. As a gold member, I was able to use the elite check in and the M Club Lounge. The lounge was very nice with a 24 hour selection of drinks and some bar snacks in containers. There were also fresh-baked cookies in the afternoon, canapes...

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Helpful?
1Thank Danielle W
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear Danielle W, Thank you so much for your comments regarding your recent stay here at the Crystal Gateway Marriott. I am delighted to see that you enjoyed our new M Club Lounge and all that it has to offer! I do, also, wish to thank you for making us aware of the issues with your room, the breakfast food...

Indianapolis, Indiana
Reviewed 2 weeks ago via mobile

Fantastic stay. The airport shuttle or the metro will take you right to the hotel. The hotel is attached to the underground shops and restaurants. The metro is blue line is right by this hotel and it's even all covered, just a short walk from hotel to metro train. Train gives you access to all of DC. So convenient. It's...

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Helpful?
Thank Char J
Katie K, Executive Assistant at Crystal Gateway Marriott, responded to this review

Dear Char J, Thank you so much for taking the time to provide your feedback regarding your recent stay here at the Crystal Gateway Marriott. I am so pleased to hear that you enjoyed your stay with us and were able to take advantage of the metro being located so close by - it definitely makes for an easy trip...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 

Additional Information about Crystal Gateway Marriott

Address: 1700 Jefferson Davis Hwy, Arlington, VA 22202-3555
Region: United States > Virginia > Arlington
Price Range: $189 - $646 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Gateway Marriott 4*
Number of rooms: 697
Reservation Options:
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott
Hotel Style:
#4 Luxury Hotel in Arlington
#4 Romantic Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Gateway Marriott staff and other travellers.
23 questions
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Questions? Get answers from Crystal Gateway Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the 6th floor at one of the ends of the hallway and I had zero noise issues.”
lauriew78, 21 Apr 2017 | Read review
“The rooms are well-buffered from noise, and the climate control was barely audible.”
RichardK715, 11 Apr 2017 | Read review
“High floors to prevent 'roof view' ...”
NYinNYC, 10 Apr 2017 | Read review
“A/C noise can be high but can be turned down or off. Free Wifi for Rewards members.”
dclare142, 3 Apr 2017 | Read review
“Junior suites can be oddly shaped and dark, so make sure you really want it; plus, no tub.”
WestSideKid, 6 Mar 2017 | Read review
5 of 5