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Crystal Gateway Marriott

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Crystal Gateway Marriott
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1,354 Reviews from our TripAdvisor Community

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Showing 1,310: English reviews
Montana
Reviewed 9 June 2015

I stayed at the Gateway Marriott during a large conference that was held in the facility. The hotel staff did a great job checking people in quickly and efficiently, and every staff person I interacted with was pleasant and helpful. My room was very clean and well-kept. The bed was incredibly comfortable. The bathroom was of good size, though on...

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Helpful?
2Thank Lauralee3
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Lauralee3, Thank you so much for staying with us and special thanks for your feedback. Please accept my sincere apology for the inconveniences you experienced. We are happy to read that you enjoyed the comfort of our guestrooms, services, amenities, perfect location, and especially our customer service. We hope to see you soon when your travels bring you back...

Oakdale, New York
Reviewed 9 June 2015

The Crystal Gateway Marriott was recommended to us by a family member and we were pleased with most everything about our stay. The location, near restaurants, shops and the metro, made this hotel an excellent choice. The bed was very comfortable and the staff very helpful. Our request for a roll-away was not passed along to the hotel by the...

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Helpful?
Thank jimandlynn2000
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear jimandlynn2000, Thank you for staying with us on such special occasion, and for taking the time to post you feedback after your stay. It is great to hear you enjoyed your stay, the convenience of the underground shops, and connectivity to the Metro – it is a plus! We appreciate your kind remarks regarding Troy, your comments will be...

Florida
Reviewed 8 June 2015

Dates of Stay: Wednesday, 6/3/15 - Sunday, 6/7/15 Total Nights: 4 In a nutshell, the Crystal Gateway Marriott is a truly excellent property for your next trip to Arlington or the DC Area! It offers spacious and well-appointed rooms, friendly and efficient staff and is extremely convenient to all areas of Arlington and DC as well as the Washington Reagan...

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4Thank AttorneyVin
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear AttorneyVin, Thank you for taking the time to write this amazing review and sharing your experience with other TripAdvisor users! It is a pleasure to read remarks such as yours that indicate our goal of delivering every guest with a memorable hotel experience and exceptional service is not only attainable but also realistic. Please think of us the next...

Reviewed 7 June 2015 via mobile

This is a beautiful hotel with airport shuttle. It is attached by underground walkway to shopping, restaurants and metro. The meeting breakout rooms are all close. The food at our banquets was very good. The staff was very friendly. The bedding was very comfy.

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Helpful?
Thank Jetaa83
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Jetaa83, Thank you so much for giving us the opportunity to serve you, especially for taking the time to post your review. We appreciate your business and would love to see you again soon!

Boston, Massachusetts
Reviewed 4 June 2015

This is a great hotel especially if you are traveling for business. Location: Extremely convenient to DCA. Take the free hotel shuttle or take the Metro one stop to Crystal City and walk through an underground mall straight into the lobby. I was off the plane and into the hotel in 15 mins. Staff: Great. Everyone I interacted with (front...

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Helpful?
Thank Corny S
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Corny S, Thank you so much for staying with us and special thanks for your review. We are delighted to read that you enjoyed your stay with us, the comfort of our guestrooms, our central location, and especially our customer service! Please think of us the next time you are in the area, we’d love to host your stay...

Queens, New York
Reviewed 4 June 2015

We were in town for a long weekend to attend our nephew's wedding and this location made it easy to get to the rehearsal dinner and wedding by car which were all in DC. (It's also very close to Reagan Airport for family members who flew in for the event.) We're really glad to have made our reservation months in...

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Helpful?
Thank MabesNY
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear MabesNY Thank you so much for staying with us, and taking the time to post your review. We are delighted to hear you enjoyed our location, services and amenities, and we appreciate your feedback. We’d love to host your stay again when your travels bring you back to the area!

Orchard Park, New York
Reviewed 3 June 2015 via mobile

Great location With the crystal city shops and metro station attached to the hotel there is no real need to to rent a car. Which is $27 per night to park. Side note if you do rent a car remember to use your room key to get in and out of the parking garage or they will charge to twice,...

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Helpful?
Thank svpike
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear svpike, Thank you for your survey regarding your recent stay at the hotel. We are happy to hear that you enjoyed the convenient location and access to the underground shopping and Metro connected to the hotel. I am also happy to tell you that based on your feedback, we are planning a property upgrade begining in 2016 which will...

Vermont
Reviewed 2 June 2015

This is a great hotel. It was clean, the staff was friendly and it was conveniently located to the Metro AND offers an airport shuttle eery 20 minutes. We stayed 3 nights and purchased the breakfast buffet 2 mornings. For about $20/person, it was a fabulous breakfast and the lady who patrols the dining room refilling your coffee and juice...

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1Thank mobyvt
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear mobyvt Thank you for staying with us during your recent trip to the Washington, D.C. area. We are happy to hear you enjoyed your time with us! I will be delighted to share your comments with the rest of the team at the hotel – I am certain they will enjoyed reading your review as much as I did!...

Reviewed 2 June 2015 via mobile

Traveled from Texas and stayed here for 6 days. Was very satisfied with the room we stayed in and the staff was accommodating to my family's needs from providing us a refrigerator for the room to bringing us silver wear for breakfast when we forgot it. Very clean room, friendly staff and front desk was helpful with directions and other...

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Helpful?
Thank Dsaamdsd
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Dsaamdsd, Thank you for taking the time to post your review. We are delighted to hear you and your family enjoyed your stay with us. We look forward to your return visit soon!

Reviewed 1 June 2015 via mobile

My husband, myself and our 2 young children stayed here. We arrived late in the afternoon to check in. I was greeted by a staff person at the front desk who was very nice. Check in went very smooth even though I booked through Expedia. I was not informed that a rollaway would cost additional money until check in. The...

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Helpful?
Thank Halarioushil
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Halarioushil, Thank you for staying with us during your recent family trip to Washington, D.C. We appreciate you taking the time to let other users know of your experience with us! It is great to read that you enjoyed your stay, our location, and certainly our service. We look forward to another opportunity host you again. Kind Remarks, Maimy...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 

Additional Information about Crystal Gateway Marriott

Address: 1700 Jefferson Davis Highway, Arlington, VA 22202
Region: United States > Virginia > Arlington
Price Range: $193 - $682 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Gateway Marriott 4*
Number of rooms: 697
Reservation Options:
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott
Hotel Style:
#4 Luxury Hotel in Arlington
#4 Romantic Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Gateway Marriott staff and other travellers.
23 questions
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Questions? Get answers from Crystal Gateway Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for potomac view, very nice. The higher up the better. We were on the 15th floor.”
 of 5 bubbles lindyb09, 21 Feb 2017 | Read review
“The Arlington Tower and the first 5 floors of the Capital Tower have been renovated.”
 of 5 bubbles Jacksonnative, 18 Feb 2017 | Read review
“Capital Tower has the best views. Arlington Tower is more accessible for conferences.”
 of 5 bubbles kittyk8ty, 13 Feb 2017 | Read review
“Ask for a room away from the elevators and ice machines.”
 of 5 bubbles RandyB22, 8 Feb 2017 | Read review
“I'd say the rooms are pretty equivalent. High floors can give a nice view.”
 of 5 bubbles JVBV, 23 Jan 2017 | Read review
5 of 5