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The room was clean and well-kept. Other than late service one day and a bathroom fan that sounded like a jet engine, there was nothing remarkable.
The reception staff was friendly and helpful and the shuttle service was on-time the 3 times I utilized it....More
Thank Benjamin R
Response from HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal CityResponded 24 May 2016
Dear Benjamin R.,
Thank you so much for selecting the Holiday Inn National as your go to hotel while in Crystal City. All feedback we receive from our guests is valued and allows us to see where we are doing well, and where improvements may...More
In a city that everything is expensive and noisy (to anyone who doesn't live in a city) this place was worth what I spent for two nights. This is very close to the airport so a lot of airline employees use this location, so you...More
This hotel was actually a very clean place to stay. We stayed on the 5th floor for three nights. The customer service was excellent when it came to the bar, front desk, and the guys at the front door. But when it comes to the...More
Response from HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal CityResponded 18 May 2016
Thank you for sharing your feedback on your recent stay with us. I am very glad to hear that you enjoyed your stay and found our team to be helpful and friendly. We all work very hard to provide excellent service to our...More
Stayed here for work...
One of the nicer Holiday Inn's I have stayed at. Very close to the airport with a van running every 15 minutes. Well appointed and seems recently redecorated. Rooms are nice and have decent beds. Bathrooms have no counter top space....More
Just stopped in for quick meeting, turned into huge hospitality train video on how do over delight customers...thanks thanks ...what's also interesting I seem to always make my way back here so it goes without saying....retention is clearly obtainable when the focus and objective is...More