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Holiday Inn National Airport / Crystal City

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Holiday Inn National Airport \/ Crystal City
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492 Reviews from our TripAdvisor Community

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Showing 466: English reviews
Portsmouth, United Kingdom
Reviewed 18 October 2016 via mobile

A weekend in DC meant we needed something accessible. The location is fine for Reagan airport but the Metro is quite a long walk from the Hotel so not ideal if you haven't hired a car. The breakfast was more like a Holiday Inn Express version and the room was small for the number of guests. Staff were fine but...

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Helpful?
Thank JEJ01
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on your recent stay. We take all guests comments very seriously, as it benefits us in our continuous strive for providing each guest with complete satisfaction. The Holiday Inn National Airport Hotel offers Shuttle Service to the Ronald Reagan National Airport as well as Shuttle Service for the...

Detroit, Michigan
Reviewed 18 October 2016

Several of the halls had damaged drywall, looked like water leaks (5th floor) I had to go there because the ice maker on the second floor didn't work. Capeting is dated, fan in bath room (#211) sounds like a propellor plane ready for take-off. Sufficient lighting in room, good drapes. Bed was "springy", it'd be great for kids jumpin up...

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Helpful?
Thank pekopper
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Guest, First and foremost, I would like to extend my deepest apologies for the inconveniences that you experienced during your stay with us. I am appalled by comments mentioned and as such, I have shared your feedback with the Chief Engineer and the Executive Housekeeper to have these concerns given immediate attention. We strive for excellence and based on...

Orlando, Florida
Reviewed 18 October 2016 via mobile

I was very disappointed in this Holiday Inn. It's obviously an old property with furniture and carpet that need to be replaced. The socket in the lamp was broken. I couldn't get to the plug since it was behind the bed. I called the front desk and explained it was a fire hazard. 90 minutes later still no one came....

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Helpful?
Thank TravelinMindy
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Mindy, We truly appreciate you taking the time to leave us your feedback on your recent stay with us. We take pride in our commitment to providing a comfortable and safe accommodation for all our guests. I am appalled that you waited so long for assistance in such an urgent matter. Your comment has been shared with the Front...

Issaquah, Washington, United States
Reviewed 13 October 2016 via mobile

We stayed here as part of an Honor Flight group. The room was quite small with only a single rack for suitcase (no room for another one). The small bathroom showed signs of rust and very worn and broken caulking. We did not realize there was a refrigerator built in to the dresser/tv stand until someone told us. The door...

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Helpful?
Thank Gail C
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Gail C, First and foremost I would like to extend my deepest apology for the inconveniences that you experienced during your stay here with us. We value all our guests as well as all your feedback to ensure the highest level of satisfaction is met at all times. I am pleased that you found our beds to be comfortable,...

Texas
Reviewed 13 October 2016

My family and I recently stayed at this property and had a positive experience. I was hesitant at first due to not being sure how long it would take us to get into the city. We were celebrating my father's 60th birthday, so we had a lot of touristy things planned and meals. The staff was helpful with making recommendations...

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1Thank Whitnee B
Reviewed 6 October 2016 via mobile

Stayed here for 3 nights and while the staff were super friendly and great to deal with the hotel is very dated and worn. My room smelled a bit, the shower faucet had a huge crack in it, there was an ice machine right outside my room that ran all night. Oh and the elevators are horrible. They take forever...

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Helpful?
1Thank KinleyGraham
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Kinley Graham, Thank you for taking the time to share with us, we take all of our guests feedback very seriously, as it aids us in our continued growth. I have shared your comments with our Chief Engineer and our Executive Housekeeper for immediate attention and resolution. Please accept my deepest apologies, we strive for success in all areas...

Baltimore, Maryland
Reviewed 3 October 2016 via mobile

Safe and secure bet. Nice room, may have been remodeled recently. Not the most convenient hotel to restaurants. Nothing seemed within walking distance. Parking charge was nominal. I did not experience the bar or the restaurant. Front desk people seemed trained what to say without any real personality. Location of the computer screens at the desk required the clerks to...

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Helpful?
Thank Graystoke1
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Graystoke, Thank you for choosing the Holiday Inn National Airport Hotel. It is an absolute pleasure to know that you had an overall pleasant stay with us. I would like to use this opportunity to apologize for the inconvenience that you experience, I am saddened that you were not able to explore Crystal City as we are approximately 4...

Portland, Oregon
Reviewed 3 October 2016 via mobile

Excellent front desk staff - Quisha made my day, she was delightful, gracious and very sweet. She helped our large group quickly and was focused on our comfort. Great location, nice remodel, but the bathrooms are super small, and Lyft drivers cannot find it - must enter exact street address and then text them it's next to McDonald's or it...

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Thank mjfilms
San Pedro Garza Garcia, Mexico
Reviewed 2 October 2016

The Holiday Inn Reagan National Airport will work if you are looking efficient transportation and standard amenities. It has restaurants available that I did not tried but the Irish themed looked attractive. Silent rooms and very predictable shuttle back and fort to the airport. Unfortunately the rate for the week day was expensive but apparently is the area no the...

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Thank mlgtrips
Sioux Falls, South Dakota
Reviewed 26 September 2016

I stayed for 3 nights for leisure. Overall, the hotel itself needs work. Its outdated but clean. What made my stay is the two girls this morning at check out. I think their names were Raciel and Krista. Everyone was friendly but these two ladies at the front desk were outstanding! They know what customer service is all about. I...

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Helpful?
Thank mmichael1011

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Hot Tub
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. For dining, guests can choose to enjoy Fresh Kitchen for breakfast and lunch and O'Malley's Sports Pub for dinner! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 

Additional Information about Holiday Inn National Airport / Crystal City

Address: 2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202
Region: United States > Virginia > Arlington
Price Range: $146 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Number of rooms: 280
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn
Hotel Style:
#5 Green Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn National Airport / Crystal City staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“any room on the top floor”
 of 5 bubbles insurancesalesman, 20 Jan 2017 | Read review
“i would think an upper floor would be nice”
 of 5 bubbles dag804, 20 Nov 2016 | Read review
“any top floor”
 of 5 bubbles billwither, 14 Nov 2016 | Read review
“as far away from the elevator as possible”
 of 5 bubbles Dan_Switzerlan, 12 Nov 2016 | Read review
“higher floor”
 of 5 bubbles WendyH819, 11 Nov 2016 | Read review
5 of 5