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Hyatt Regency Crystal City at Reagan National Airport

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Hyatt Regency Crystal City at Reagan National Airport
Hyatt Regency Crystal City at Reagan National Airport
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1,621 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Crystal City at Reagan National Airport
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Showing 1,577: English reviews
Topanga,CA
Reviewed 25 January 2016

Excellent for the price. Excellent staff. Everything was excellent except that the room was dimly lit, but for one glaring and unpleasant lamp, and had no armchair for convenient TV watching. Although the hotel is located farther away from Crystal City, the Metro, or Pentagon City than others, there is a shuttle to the Metro. Taxis are also readily available.

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Helpful?
Thank pauldD2575JM
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your response. We are working on improving lighting in our guest rooms this coming year with a renovation. We are about a 10 minute walk to the metro station but as you mentioned we do offer a shuttle running every 15 minutes to and from the station. We hope to welcome you back again in the future!

Reviewed 24 January 2016 via mobile

We got stuck in DC for a few days due to the snowstorm, stayed here, the staff were great… The guys outside keeping the walkways clear did an outstanding job ! Bar staff and the waitstaff also, they even had to stay for the duration.

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Helpful?
Thank Ed L
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your review. We appreciate your patience and business during the snow storm this past weekend and are glad you still had a pleasant stay!

Singapore, Singapore
Reviewed 22 January 2016

Stayed here recently for a business/leisure trip. The hotel itself is big, it probably have 300-400 rooms. The room I stayed is neat and the size is just about right. Toilet could be slightly bigger, but I think it fits well for people like me. Love the small sitting area with 2 chairs just by the window. A pity that...

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Helpful?
Thank alanthegreat
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your response and information regarding many aspects of your stay. We apologize for the issues you experienced at our bar as well as the lack of variety for the breakfast buffet. We do change our buffet items every 3 days to provide variety as well as offer an a la carte menu if not interested in the...

Ottawa, Canada
Reviewed 22 January 2016 via mobile

In general the hotel is well appointed, clean and welcoming. Nice greeting by valet on arrival. Front desk check in went smoothly. However, on arriving to the room, wanted to check if a king room was available... A call to the front desk went unanswered for several minutes, once answered a gentleman asked if I could be put on hold...

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Helpful?
Thank Stephen B
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your feedback. We apologize for your long wait in communicating with the front desk. We understand how frustrating this can be and hope to show you a better side of Hyatt service in the future. We are looking forward to replacing all of our mattresses this year which should help with getting a better night of sleep....

Seaside, United States
Reviewed 19 January 2016

Great hotel! Stayed for four nights for a Symposoium/Conference and the hotel was truly organized and prepared for the event. Rooms were great, very comfortable! Staff was very friendly! Wifi service was a little spotty in the common areas, but in the rooms it worked fine. Food/Restaraunts within about .5 miles from the hotel.

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Helpful?
Thank Zachary B M
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your review. We are happy to hear you enjoyed your conference with us and hope to see you again in the future.

Missouri
Reviewed 17 January 2016

We were delayed on our flight and the airline put us up here. I think they purchased a large block of rooms since there were many others from the airport there with us that night. The hotel staff was not at full force since I don't think they were originally expecting the influx of guests. Nevertheless, the staff that was...

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Helpful?
Thank joelegs
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your review. We appreciate your understanding of slower service when we do have a large influx of unexpected rooms but we do our best to provide quality service at all times, despite these circumstances. We are happy to hear you enjoyed your room and we are looking forward to our room upgrade in the coming year. We...

Fort Lee, Virginia
Reviewed 15 January 2016

I'm writing this during stay at Hyatt now. My 3 years old and I are staying at Hyatt for 5 nights accompanying my husband for work related matters around DC. We are from Singapore, currently traveling around States for half a year. And wanting to take the opportunity to see some attractions within DC. The room is cosy and comfortable....

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Helpful?
Thank Nicole C
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your response and we apologize for our delay in responding to you. We also apologize for all the issues you encountered while with us and understand what a frustrating experience this can be, especially during a longer stay. Our Director of Rooms, Walter, would like to personally follow up with you in order to gain more information...

Reviewed 14 January 2016 via mobile

Stayed in 1526. was very disappointed in the quality and layout of the room. Very small bathroom and closet that was awkward to use with an ill placed closet door. One light switch for entire room but it didn't provide enough light. The bed side and floor lamp shades were dented and damaged. The sheets and towels were cheap. The...

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Helpful?
Thank Jean S
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your response. We apologize for the issues you experienced during your stay and will be looking in to the condition of that particular room to improve on what we can. We do hope you'll consider giving us another opportunity to impress in the future.

Rochester, New York
Reviewed 12 January 2016

I stayed here on business for one night. Check in was quick and easy. The room was large and bed was very comfortable. I requested a few items from housekeeping. They were sent promptly. Made-to-order omelette at breakfast buffet was quite good. There were plenty of options to choose from. Location is excellent. Shuttle came by frequently and met my...

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Helpful?
Thank rpkv
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your review. We are happy to hear you enjoyed your stay with us and look forward to welcoming you back again in the future.

Silver Spring
Reviewed 5 January 2016 via mobile

My husband and I attended a New Year's Eve Party and stayed overnight. We stayed in the "purification" room and had a very comfortable experience. The only thing we didn't have was double sinks & a refrigerator. Overall, we had an enjoyable stay.

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Helpful?
Thank Genita H
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your review and we are glad to hear you enjoyed one of our Pure rooms. We do offer refrigerators upon request, and we hope to welcome you back again in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cinnabar
Cinnabar
Cuisines: American, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Relax in the heart of it all at Hyatt Regency Crystal City. Our hotel is perfectly positioned for easy access to Virginia and the entire DC-metro area. Enjoy a complimentary shuttle to the airport and easy access to Metro transportation. Within minutes, you can be exploring the nation’s best monuments and museums, taking in a show at the Kennedy Center, enjoying a Washington Nationals game or even touring the White House! Prefer to stay local? Arlington, Virginia has plenty of attractions, including luxury shopping and dining in Clarendon, the historic Arlington Cemetery or hiking in nearby Great Falls Park. Within our spectacularly updated Crystal City hotel, you’ll discover the services and amenities only Hyatt can provide – award-winning dining and inviting spacious guestrooms with luxury amenities like Hyatt Grand BedTM, and iHome stereos with iPod® docking stations. Enjoy the perfect combination of luxury and convenience at the Hyatt Regency Crystal City hotel. ... more   less 

Additional Information about Hyatt Regency Crystal City at Reagan National Airport

Address: 2799 Jefferson Davis Hwy, Arlington, VA 22202-4002
Region: United States > Virginia > Arlington
Price Range: $138 - $665 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Crystal City at Reagan National Airport 3.5*
Number of rooms: 686
Reservation Options:
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Also Known As:
Hyatt Regency Crystal City Hotel Arlington
Hyatt Regency Arlington
Hyatt Arlington
Hotel Style:
#7 Green Hotel in Arlington
#9 Family Hotel in Arlington
#16 Business Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Crystal City at Reagan National Airport staff and other travellers.
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South Burlington, Vermont
Millville, New Jersey
San Juan, Puerto Rico
4 months ago

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Questions? Get answers from Hyatt Regency Crystal City at Reagan National Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Facing the airport / Potomac and possibly higher floors (we were on the 15th)”
 of 5 bubbles raindrops777, 20 Oct 2016 | Read review
“As for a water view”
 of 5 bubbles 342sybilh, 13 Oct 2016 | Read review
“Luxury price at a mid-range quality.”
 of 5 bubbles buffalorobe1870, 12 Oct 2016 | Read review
“Higher rooms are quieter. If like me you have breathing sensitivity (asthma, bronchitis, etc.) check out your room carefully.”
 of 5 bubbles mikesL6163YG, 4 Oct 2016 | Read review
“I think the 30 on each floor such as 930, 830 has the balcony facing the potomac.”
 of 5 bubbles AVLME, 20 Sep 2016 | Read review
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