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The Westin Crystal City

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Traveller (197)
Room & Suite (92)
Dining (11)
Overview
  • Excellent50%
  • Very good35%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“crystal city”(189 reviews)
“front desk”(205 reviews)
“spg member”(14 reviews)
AMENITIES
Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Suites
4 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,255)
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1,223 results
Traveller rating
573
431
123
59
37
Traveller type
Time of year
LanguageEnglish
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573
431
123
59
37
Show reviews that mention
All reviewscrystal cityfront deskspg membermetro stationroom servicedc areareagan airportchecking infree internetclose to the airportconvenient locationfitness centerparking garagelobbyblockconferenceshuttle
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1 - 5 of 1,223 reviews
Reviewed 4 days ago via mobile

This hotel is great. Clean and friendly staff. Islam, the front desk supervisor was helpful, patient, and very kind. I appreciate his service and he adds great value to the front office team. I will stay here for future get-aways!

Thank tanishatcarter
Response from Yeison A, Guest Relations Manager at The Westin Crystal CityResponded 2 days ago

Dear tanishatcarter, Thank you very much for such a wonderful comment. I personally will make sure to share this with the FD and Islam. We hope to see you soon in the near future.

Reviewed 6 days ago via mobile

From the moment I got there, excellent service. The checkin was smooth and quick. They called me after I was in the room to make sure everything was perfect - and it was. The room was clean and updated. The AC actually kept the room...More

Thank Fred K
Response from Yeison A, Guest Relations Manager at The Westin Crystal CityResponded 2 days ago

Dear Fred K, Greetings, Thank you for choosing the Westin Crystal City on your last visit to the DC Metro area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see...More

Reviewed 2 weeks ago

The staff is prompt and efficient. The rooms are clean and beds comformtable. There is a cafe and a bar in the main lobby. It is within walking distance of the Crystal City shops and two blocks from the Metro.

Thank journeymaid48
Response from Yeison A, Front Office Manager at The Westin Crystal CityResponded 2 days ago

Greetings, Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay. We do hope to see you again in a near future. Have a wonderful day!

Reviewed 3 weeks ago

We had approximately 130 people come to the DC area for our semi-annual family reunion. The hotel was extremely convenient to the Metro as well as restaurants, bars, etc in the area. In addition, the hotel provided breakfast to us daily (even though it is...More

Thank Monique W
Response from Yeison A, Front Office Manager at The Westin Crystal CityResponded 2 weeks ago

Dear Monique , On behalf of the entire team at the Westin Crystal City, we want to thank you and all the member of you family for choosing our hotel for such an important event. Please know that we are honored to have you here....More

Reviewed 4 weeks ago via mobile

Great location for parking garage while traveling. Wonderful accommodations comfortable bed and luxury rooms. Bar has quick food and drinks . Great staff and shuttle to airport. Quiet room and very nice rainshower head in shower. One of our reliable favorites the Westin.

Thank lexus7831
Response from Yeison A, Front Office Manager at The Westin Crystal CityResponded 2 weeks ago

Dear lexus7831, Thank you for such a wonderful comment about our hotel. We do hope to see you again in a near future. have a wonderful Sunday

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Shuttle Bus Service
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Dry Cleaning
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$100 - US$332 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#10 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
#13 Family Hotel in Arlington
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$100 - US$332 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#10 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
#13 Family Hotel in Arlington
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (197)
Room & Suite (92)
Dining (11)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
eduardo v
20 August 2017|
AnswerShow all 8 answers
Response from Vicki H | Reviewed this property |
Yes there is a great shuttle from Ronald Reagan. The shuttle service is right out side the baggage claims. You may need to ask (seeing as I don't remember the exact door area) which area to go out to wait for the shuttles... More
0
Votes
alaska7133
28 July 2017|
AnswerShow all 3 answers
Response from Vicki H | Reviewed this property |
I am sure they allow small dogs. I remember being on the elevator with a couple that had their little dog with them. I believe they have select rooms that offer pet stays. I am not sure about an additional fee for pets. So... More
0
Votes
lamk549
21 June 2017|
AnswerShow all 3 answers
Response from Michelle J | Reviewed this property |
No, there wasn't one.
0
Votes
Room Tips
"Nothing to say here - my room was right around the corner from the elevator - absolutely zero problems"
PatC419
2 million years ago
Read review
"If your not picky about your view you can get a nice rate for this higher end hotel."
WonderingMomma
2 million years ago
Read review
"I was on the third floor; it's possible that the higher floors offer nicer rooms"
charleswitek
2 million years ago
Read review
"I give Service and cleanliness 5 stars. iPad not cooperating to rank these areas above--LOL"
ladycreole
2 million years ago
Read review
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