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The Westin Crystal City

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The Westin Crystal City
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1,141 Reviews from our TripAdvisor Community

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Showing 1,112: English reviews
Fayetteville, Arkansas
Reviewed 27 December 2014

I stayed 3 nights partially for business and as a tourist. The rooms are standard with comfortable beds and roomy bathroom. The shower was nice with Kohler fixtures. The water however never did get above lukewarm which was disappointing for a winter visit. Plenty of plug ins and outlets bedside for business travelers. The hotel has a small restaurant and...

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Helpful?
1Thank travelmore30
WestinCC, Manager at The Westin Crystal City, responded to this review

Dear Travelmore30, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Be Well, Arch Gunduz

Binghamton, New York, United States
Reviewed 26 December 2014

Wonderful service, Great location, Decent Price. Me and my roommate are both students and we are currently on a road trip from Binghamton, New York. We booked this hotel for less than 60 dollars on Christmas 's day, and the hotel concierge Ranjit Edwards gave us the best, warm, comprehensive welcome ever. He helped us with so many informations about...

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1Thank RickyNan
WestinCC, Manager at The Westin Crystal City, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Arch Gunduz

Smyrna, Tennessee
Reviewed 22 December 2014

We come here several times a year to visit our daughter....short walk off first metro station from DCA. We are very price conscious and this place is consistently in the 80-90 range. This visit proved no exception, with the added bonus of a very helpful and kind front desk / concierge Mr. Edwards. Truly in the holiday spirit, he upgraded...

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3Thank Randy G
WestinCC, Manager at The Westin Crystal City, responded to this review

Thank you for a fantastic review!! Service is of utmost importance to all of us at The Westin Crystal City and I’m pleased you found our accommodations and services to be Excellent. I hope to see you back on your next visit!! Be Well, Arch G.

Sydney, Australia
Reviewed 20 December 2014

I stayed at the Westin between 18-26 November and always met with unfailing courtesy and helpfulness from the staff - very eager to help in any way they could. One of the concierge's Lydia went to a lot of trouble to help me book a shuttle to Dulles International airport. All the bar and restaurant staff and reception staff (Victor,...

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2Thank jfpc
WestinCC, Manager at The Westin Crystal City, responded to this review

Thank you so much for taking the time to write this fantastic review about The Westin Crystal City. I thank you for your lovely sentiments about our facilities and staff, I will be sure to share your comments with the hotel team. We look forward to your return and welcoming you back on your next visit to The Westin Crystal...

Reviewed 18 December 2014 via mobile

Big fan of Starwood, all about my Starwood points, always happy for a decent Westin. I'm very happy this Sheraton was renovated to a Westin, they did an exceptional job with the renovation. Probably the best Westin out of the several of them in the city. The other ones are very dated or not maintained very well. This one is...

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2Thank Mikelogan2
WestinCC, Manager at The Westin Crystal City, responded to this review

Thank you for choosing to stay with us at The Westin Crystal. Your feedback is very important to us. We strive to make every guests' stay a pleasant one from check-in to departure and we sincerely apologize for not delivering our promise. We take your comments in to serious consideration as we review our internal processes to ensure such challenges...

Pittsburgh, Pennsylvania
Reviewed 17 December 2014

Took my family to DC for a few days to see the sights and needed an affordable hotel since we book two rooms or a large suite. Booked the Westin Crystal City through Hotwire and was very pleasantly surprised with my stay. Especially have to thank and give kudos to staff member, Ranjit. When I checked in, Ranjit went out...

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3Thank Dabruddah
WestinCC, Manager at The Westin Crystal City, responded to this review

Dear Dabruddah, Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive a good praise. Thank you for letting us know how impressed you were with the staff and service they provided, I will be sure to share your kind comments with the hotel team. We look forward to your...

Washington DC, District of Columbia
Reviewed 17 December 2014

This place from the lounge to the great service and great people makes this an A+ for hotels in the Washington D.C. area. I'd like to thank our concierge Ranjit Edwards for making this weekend excellent. Will be back soon.

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2Thank Alexis R
Hong Long
Reviewed 17 December 2014

A great renovated Westin right across the metro exit (Metro takes you to the National Mall in 15 mins). No direct tunnel access and you are exposed to the elements, but there is no stairs in between too. There is a Rite-Aid, a Dunkin' Donuts and a few deli eateries at the mall right next to the metro. Quite a...

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1Thank KahOn
Reviewed 16 December 2014

My colleague and I stayed at this Westin in November of 2014 ....after a long day of meetings, we moseyed over to the lounge and enjoyed the best minty mojito made by the head bartender Victor. It was full of fresh mint, smooth, and tasty. . Yes, the rooms were wonderful and the service outstanding.....however, the signature for my recommendation...

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2Thank Pamela D
Reviewed 16 December 2014

I initially chose this hotel because of its close vicinity to Reagan airport and I'm glad that I did. The hotel has very nice décor on the inside. The rooms are well designed and comfortable. One of my pet peeves in a hotel is a bad bathroom. The bathroom was up-to-date and the shower was great. During my stay, I...

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1Thank Revgarmon

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 

Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Hwy, Arlington, VA 22202-3506 (Formerly Sheraton Crystal City Hotel)
Region: United States > Virginia > Arlington
Price Range: $165 - $563 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
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Also Known As:
Sheraton Arlington
Arlington Sheraton
Hotel Style:
#3 Luxury Hotel in Arlington
#6 Green Hotel in Arlington
#10 Business Hotel in Arlington
#11 Romantic Hotel in Arlington
#15 Family Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Crystal City staff and other travellers.
24 questions
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SF
11 months ago
NJ
over a year ago
Chattanooga, Tennessee

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Questions? Get answers from The Westin Crystal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 3rd floor rear facing rooms”
705kevink, 15 Apr 2017 | Read review
“high up rooms great view”
isabelgW6790JJ, 7 Feb 2017 | Read review
“Quieter rooms are on the higher flooors”
nrlatt, 16 Jan 2017 | Read review
“Get as high a floor as you can to avoid street noise.”
henryc949, 5 Jan 2017 | Read review
“Make sure air and heat works”
troyi205, 28 Dec 2016 | Read review
5 of 5