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Traveller (292)
Room & Suite (138)
Dining (71)
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Overview
  • Excellent15%
  • Very good53%
  • Average27%
  • Poor4%
  • Terrible1%
Travellers talk about
“small bathroom”(3 reviews)
“worth the price”(2 reviews)
“updating”(4 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Reviews (268)
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1 - 5 of 23 reviews
Reviewed 8 April 2018

This hotel seems to live of conference and tour bus business and consequently the quality of service and provision is all based on low price. The interior has seen better days and the room was on the small size. Breakfast was very poor and budget...More

Thank Elchimera
Response from THE_HAMANAKO, 広報担当マネージャー at THE HAMANAKOResponded 1 week ago

Elchimera, We thank you for choosing to stay with us at THE HAMANAKO and for sharing your opinion about your stay. Our hotel is celebrating its 30th anniversary this year and while we are renovating rooms, it is a slow process. We will take your...More

Reviewed 4 April 2018 via mobile

We stayed in this hotel in mid of March. This hotel is huge...! It was beautiful and elegant...! We were given the tickets to stay in this hotel but it was too bad the dinner was not included!! We tried to add on dinner but...More

Thank ryont
Response from THE_HAMANAKO, 広報担当マネージャー at THE HAMANAKOResponded 1 week ago

Dear ryont, Thank you very much for choosing THE HAMANAKO. This year we are celebrating our 30th anniversary. For dinner, there are three restaurants, Japanese, Chinese and French as well as a Dinner Buffet on select days. Please do not hesitate to contact us for...More

Reviewed 25 September 2017

Nice upscale lobby, but not lavish. Friendly staff. Had the “western style” room. Very large room with 2 beds, also something like a sofa-bed, desk and 2 chairs, with enough room for another bed. Very small bathroom. Some very noticeable stains on carpet, some on...More

Thank Steve W
Response from 浜名湖ロイヤルホテル, 広報担当マネージャー at THE HAMANAKOResponded 6 October 2017

Thank you for choosing to stay at the Hamanako Royal Hotel and for sharing about you stay. We will take your comments into consideration as we continue to improve the quality of stay for all our guests.  We hope you were able to enjoy the ...More

Reviewed 23 June 2017

Hamanako Royal hotel is best accessible by car. Although it provides some limited (2x per day) shuttle services to the train station and the city (hotel is very isolated), that is not sufficient to allow a traveller to move independently to explore the city, lake,...More

Thank Varel_Fristensky
Response from 浜名湖ロイヤルホテル, 広報担当マネージャー at THE HAMANAKOResponded 5 July 2017

Thank you for choosing to stay at the Hamanako Royal Hotel and for sharing your opinions about your stay with us. The operation of the outdoor Pool, Ground Golf Course and Tennis Courts depend on both the season and the weather. As you have mentioned,...More

Reviewed 26 April 2017 via mobile

We paid an extra charge , 5 $ per person plus 12$ for a cocktail or whiskey zxample and as we were 8 we paid 40$ just for " table charge " plus 8$ a beer " it s absolutely a shame The hotel is...More

1  Thank Michelle B
Response from 浜名湖ロイヤルホテル, 広報担当マネージャー at THE HAMANAKOResponded 3 May 2017

Thank you for choosing to stay at the Hamanako Royal Hotel and for sharing your opinions about your stay. We would like to apologize for the lack of information about the table charge in the bar and will work to make it clearer in the...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Pool
Hotel Amenities
Free Parking
Shuttle Bus Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Children Activities (Kid / Family Friendly)
Concierge
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Spa
Pool
Details
Price range
US$110 - US$296 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$110 - US$296 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (292)
Room & Suite (138)
Dining (71)
Pool & Beach (5)
Amenities (95)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
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Room Tips
"Any room is good"
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"If you have not been to a hot spring before, make sure you familiarize yourself with the rules!"
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