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Hotel Santa Teresa MGallery by Sofitel

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Hotel Santa Teresa MGallery by Sofitel
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1,042 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Santa Teresa MGallery by Sofitel
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Showing 490: English reviews
Miami, Florida
Reviewed 24 April 2012

My spouse decided to take me for massage and relaxation at the Hotel's Spa as a celebration of my birthday last Saturday, April 21st. The whole experience turned out to be an annoying sequence of errors and poor service that is unacceptable for the price. As someone else has pointed out here, the property seems abandoned, no staff to turn...

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Helpful?
8Thank Borzeguim
HSTGM, Manager at Hotel Santa Teresa MGallery by Sofitel, responded to this review

Dear guest, Thank you for taking the time to express your experience on Relais & Chateaux Santa Teresa Hotel. We apologise for the serie of mishappenings you described. We were undertaking some staff and management moves, and the procedures and strict supervision were our main goal in this step, to ensure these kind of episodes won´t occur again. We invite...

London, United Kingdom
Reviewed 19 April 2012

Came here after the Leblon beach experience to check out Santa Theresa and venture down into Lapa. So glad we did. Pool terrace. Wow! View over rio. Wow! Bottle of Veuve wasn't cheap but we found some excuse and it washed down my lobster burger perfectly. We agreed that we would return to finish our holiday here. And we did....

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Helpful?
1Thank Antoniofiorucci
HSTGM, General Manager at Hotel Santa Teresa MGallery by Sofitel, responded to this review

Dear Guest, We thank you for your review on Relais & Chateaux Santa Teresa Hotel. We will verify and correct all the issues you have mentioned. We hope that we will have the opportunity to welcome you back in the near future. Best regards, Monica Paixão Hotel Director

London
Reviewed 18 April 2012

We were at the hotel at the beginning of March expecting a great service from a Relais & Chateaux hotel such as this one. For our surprise, it was way below our expectations. Rooms were not tidy and a lot of cleaning to do. The service at the bar was horrible...too much money for too much waiting. Staff was nice,...

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Helpful?
1Thank Jane R
HSTGM, General Manager at Hotel Santa Teresa MGallery by Sofitel, responded to this review

Dear Guest, Thank you for taking the time to express your experience on Relais & Chateaux Santa Teresa Hotel. First of all, let us say that we are extremely concerned to read about your stay here. All the issues you have mentioned are being object of a trainning program so we will prevent events like that occur nevermore by improving...

Annecy, France
Reviewed 9 April 2012

Santa Teresa is a colorful area to call home during your stay in Rio. The hotel is located in the center of this area. We found the hotel to be a bit disappointing. The room was spacious, the bathroom odd because of the shower placement and sinks and the air conditioning barely functioned despite a request to and response of...

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Helpful?
2Thank heartstoyou
HSTGM, General Manager at Hotel Santa Teresa MGallery by Sofitel, responded to this review

Dear Guest, We thank you for your review on Relais & Châteaux Santa Teresa Hotel, and taking the time to share your experience with other travelers. Our architectural concept gathers both brazilian unique design furniture with a touch of local characteristic materials. We always bear in mind the comfort of our guests when choosing the decor of our hotel, and...

LA
Reviewed 8 April 2012

I'm a journalist in Washington DC, anchor at the ABC station. I've traveled a lot and spent quite a bit of time at resorts and hotels that are highly touted all over the world. This place ranks up there. I had a quick layover in Rio, and ended up staying at Hotel Santa Teresa last minute. It was the best...

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3Thank TObiasWitt
HSTGM, General Manager at Hotel Santa Teresa MGallery by Sofitel, responded to this review

Dear Guest, Thank you very much for sending your valuable review on Relais & Châteaux Santa Teresa Hotel, and taking the time to share your experience with other travelers. Our staff appreciated your comments. Indeed, the caipirinhas by the pool are quite unforgettable for a traveller, but also locals do use our new pool bar as their new gathering point!...

Amsterdam, The Netherlands
Reviewed 5 April 2012

This hotel was our base to explore Rio de Janeiro from. The hotel was very helpful (arranging a private guide to see the city, picking us up from the airport, etc) and delivers good service. The hotel is nicely laid out, a beautiful entrance and stylish (albeit a bit sparsely furnished and facilitated) rooms. The view from the deck besides...

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Helpful?
2Thank Garmt
HSTGM, General Manager at Hotel Santa Teresa MGallery by Sofitel, responded to this review

Dear Guest, Thank you so much for sending your kind review on Relais & Châteaux Santa Teresa Hotel, and taking the time to share your experience with other travelers. Please accept our apologies for the shadow zones of wi-fi signal, that we are already taking care so you'll have a great internet signal on your next stay! Meanwhile we are...

Ontario
Reviewed 5 April 2012

We climbed the mountain to try the highly recommended restaurant at this Boutique hotel for a dinner. We arrived early so we ventured into the bar directly opposite the restaurant and we were wow'd by the beeautiful cave like decore, open beds, large cushions, huge sofas, that open to the beautiful mountain surroundings, with chill music enhancing the experience. We...

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Helpful?
3Thank CanadianThunders
HSTGM, General Manager at Hotel Santa Teresa MGallery by Sofitel, responded to this review

Dear Guest, We are truly delighted to read your great review on Relais & Châteaux Santa Teresa Hotel, and mainly to taking the time to share your wonderful experience with other travelers. We are very happy with your comments, and all the staff from the restaurant and cuisine are ecstatic with your kind words. We all very much look forward...

San Diego, California
Reviewed 3 April 2012

Overall our stay at Hotel Teresa was an awesome experience, Our stay wasn't really planned and was pretty much a last minute decision to stay an additional 2 nights in Rio and get away for the beach area for a little which can be very noisy and not always relaxing at some hours. From when we checked in the staff...

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Helpful?
2Thank Jimmy E
HSTGM, General Manager at Hotel Santa Teresa MGallery by Sofitel, responded to this review

Dear Guest, Thank you so much for choosing to stay at Relais & Châteaux Santa Teresa Hotel, and taking the time write such a great review and share it with other travelers. Our staff was very happy with your comments about their friendliness. We totally agree that the pool bar area is the perfect place to sip caipirinhas! Please do...

York, United Kingdom
Reviewed 2 April 2012

We have just spent four nights in a superior room at the Hotel Santa Teresa. As most reviewers attest, the hotel is beautiful and stylish with wonderful decor in the communal areas and in the room. The pool and bar areas have fantastic views over the city. Other positives about this hotel are the friendliness of its staff and the...

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Helpful?
2Thank cherylanddavid2006
HSTGM, General Manager at Hotel Santa Teresa MGallery by Sofitel, responded to this review

Dear Guest, We thank you very much for taking the time to tell us about your stay at Relais & Châteaux Santa Teresa Hotel. We appreciate the time you took to share your concerns regarding the comfort of the room and the service items that were not up to the standards you would expect in a hotel like ours. We...

London, United Kingdom
Reviewed 30 March 2012

Amazing location & property, beautifully designed rooms and fantastic front of house staff but let down by poor communications with the kitchen, housekeeping & basic maintenance. We stayed for 7 nights in March and will be going back. Rooms are beautiful but lack basic functionality such as charging sockets, tea or coffee machine. Expect long waits and follow up calls...

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Helpful?
2Thank WLondontraveller
HSTGM, General Manager at Hotel Santa Teresa MGallery by Sofitel, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Relais & Châteaux Santa Teresa Hotel. We are striving to improve the service and maintenance remarks you have made. We expect very much to welcoming you back very soon, so you will have the opportunity to give us a better review! Best regards, Monica Paixão Hotel Director

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Staying in Santa Teresa

Neighbourhood Profile
Santa Teresa
Santa Teresa is a bohemian enclave hosting many local artists’ studios. The narrow, winding streets of this neighbourhood were revitalised years ago, and visitors can now stroll through this area to view magnificent mansions dating back to the late 19th and early 20th century. A highlight not miss: Museu Chacará do Céu, a former mansion turned museum which houses works by prominent Brazilian modern artists.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Bar dos Descasados
Bar dos Descasados
Cuisines: Brazilian, Bar, French, International, Pub
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Santa Teresa M Gallery by Sofitel, in the heart of Santa Teresa neighborhood, offers direct access to the economic hubs of the city, such as Avenida Rio Branco, Botafogo beach, Marina da Gloria, only 10 minutes away from Santos Dumont Airport. It is also close to all the main tourist attractions, such as Christ the Redeemer, Sugarloaf Mountain, Lapa district, Ruins park, Selaron steps, Santa Teresa tram, plus Copacabana, Leme, Ipanema, Leblon and Barra da Tijuca beaches. It has 44 rooms beautifully decorated with Brazilian design furniture, connected to gardens filled with exotic plants and birds, Le Spa, a serenity escape in the middle of Rio de Janeiro, a pool with a breathtaking view of the city, our Bar dos Descasados, known for receiving a loyal and cool crowd , and last but not least Restaurant Tereze with its contemporary Brazilian gastronomy, ranked as one of the best hotel’s restaurants of Rio de Janeiro. Extras of this hotel Hotel Santa Teresa is a hotel boutique with only 44 apartments and suites, 2 meeting rooms allocating up to 120 people, space and advisory for weddings and social events, pool lounge area, bar, restaurant and spa services. ... more   less 

Additional Information about Hotel Santa Teresa MGallery by Sofitel

Address: Rua Almirante Alexandrino, 660, Rio de Janeiro, State of Rio de Janeiro 20241-260, Brazil (Formerly Hotel Santa Teresa)
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Santa Teresa
Price Range: $342 - $935 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Santa Teresa MGallery by Sofitel 5*
Number of rooms: 44
Reservation Options:
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Also Known As:
Hotel Santa Teresa - Relais And Chateaux
Santa Teresa Hotel
Hotel Santa Teresa MGallery By Sofitel Rio De Janeiro, Brazil
Hotel Style:
#7 Spa Hotel in Rio de Janeiro
#9 Romantic Hotel in Rio de Janeiro
#11 Business Hotel in Rio de Janeiro
#15 Luxury Hotel in Rio de Janeiro
#21 Family Hotel in Rio de Janeiro
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santa Teresa MGallery by Sofitel staff and other travellers.
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Questions? Get answers from Hotel Santa Teresa MGallery by Sofitel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view.”
 of 5 bubbles SurfingOnARocket, 29 Nov 2016 | Read review
“See if you can get upgraded for free”
  • View from the pool area
  • View from the pool area
 of 5 bubbles 590JeffF, 28 Oct 2016 | Read review
“I get the impression all the rooms are good.”
 of 5 bubbles NicholasR104, 19 Sep 2016 | Read review
“room 31 was great for three people”
 of 5 bubbles MTMusings, 14 Jun 2016 | Read review
“All bedrooms are fine. Ask for a balcony.”
 of 5 bubbles Schiphorst, 7 Jun 2016 | Read review
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