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JW Marriott Hotel Rio de Janeiro

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1,883 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Rio de Janeiro
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Showing 1,242: English reviews
London, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 May 2015 via mobile

Possibly best located hotel on beach, right in the centre. Very friendly service especially Vagner at breakfast. Room was reasonable but not exceptional. The design of the hotel with the inner courtyard makes the rooms noisy as you can hear people in the bar. Pool area is disappointing and needs a refresh as does the gym. - and actually having... More 

Helpful?
1 Thank Jimboha76
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Jimboha76 Thank you for taking the time to share your experience in regards to your recent stay at the JW Marriott Hotel Rio de Janeiro. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience you... More 

London, UK
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 May 2015

Great location right in the middle of Copacabana beach; views of the Sugarloaf to the left and the Corcovado to the rear from the rooftop terrace. Overall the décor is bit tired and the place could do with a refresh. Service in the lobby bar is hit & miss. The rooftop bar is a popup bar which is shut (or... More 

Helpful?
Thank UKDjh
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear UKDjh, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the JW Marriott Hotel Rio de Janeiro. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for that.... More 

1 review
Reviewed 1 May 2015 via mobile

I came to Rio for business and I was immediately greeted as if I were a VIP. Upon arriving I was taken care of by an individual by the name of Leonardo his English was great and you could tell he loves his job and he wanted to ensure My stay was nothing short of amazing.the rooms and the steadfastness... More 

Helpful?
Thank AdamGra
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear AdamGra, Thank you for the lovely words you sent to our attention providing us with your feedback about your experience during your stay at the JW Marriott Rio de Janeiro, especially for such a special date. We are very thankful for sharing your thoughts with us! With a spirit to serve, we take great pride in not only meeting,... More 

San Diego, California
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 April 2015

While this hotel is branded as a JW its not much of a step up from a regular Marriott. Small, narrow and more than a little tired. The lobby is poorly laid out and so people end up running into each other as they try and check-in/out and generally move around. The only saving grace for me was having some... More 

Helpful?
1 Thank Paul C
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Paul C, I would like to thank you for your comments and compliments to our staff as they are focused on created memorable experiences always looking to offer differentiated service to our guests. Your feedback regarding the property have been shared with our leadership team so we can better prepare for a future stay as we always welcome our... More 

Odessa, Texas
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 April 2015

I had just finished a trip to 3 other cities in Brazil at 3 different hotels (non Marriott) and I was very pleased to end my trip at the JW. Why? because I knew it would have the consistency of the Marriott Brand. The lounge for Platinum folks is awesome. Great view, good food, excellent choice of beverages and nice... More 

Helpful?
Thank Derekanddoc
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Derekanddoc, Thank you for the words you sent to our attention providing us with your feedback about your experience. It is pleasures for us shares our amazing location in the middle of Copacabana Beach and receive your lovely comments. As you mentioned our Club lounge is a comfortable area opened every day to provide an exclusive and personalized service... More 

Los Altos Hills, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 April 2015

I've stayed many times over the past 10 years at the JW in Rio, and made many friends among the staff. I felt like they knew me and really went out of their way to take care of me. I stayed with them twice this past March, and discovered that all the front desk and lounge staff is new and... More 

Helpful?
Thank George B
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear George B, Words cannot express how happy we are to know we were able to provide you with a great experience! Our team, specially Afonso and Rosana, will be more than happy to see you soon so that you can experience some more of the wonders that Rio de Janeiro has to offer as well as our hotel amenities.... More 

Boston, MA
Level Contributor
144 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 24 April 2015

In April we had some family in town and at the end of their trip we decided to join them at the JW Marriott for a little “staycation”. Since the Dollar has been so strong against the Real, staying at one of Rios best hotels was a relative bargain for those actually paying in USD. The JW is located right... More 

Helpful?
Thank Bos2n
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Mr. Bos2n, We are very thankful for sharing your thoughts with us and would like to invite you to once again visit us and give us the opportunity to host again you with the service that sets us apart. On a next visit please join us for our complimentary beach service right in front of the hotel at Copacabana... More 

Washington DC, District of Columbia
1 review
Reviewed 24 April 2015

Spent our honeymoon in this beautiful hotel. We were in a Oceanview Junior Suite for 8 days and could not have been more pleased with the experience. With Copacabana beach right across the street the location was a dream. The customer service was phenomenal as well and by the end of the trip we had truly made friends with the... More 

Helpful?
Thank Brianna D
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Brianna D, Thank you for the lovely words you sent to our attention providing us with your feedback about your experience during your recent stay at the JW Marriott Rio de Janeiro. Needless to say how glad we are to learn that you enjoyed your visit. It is certainly, a source of great pride and satisfaction to know how... More 

Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 April 2015 via mobile

Rio is in Brasil. We all know that. It's nature is fantastic, it's people are unbelievable. Helpful, happy and so relaxed! Brasil is different from Europe and the US we also know that. That's why our requirements are also different. But. Theres is always a but. Our heart is very close to JW Marriot for a reason and accepted the... More 

Helpful?
1 Thank annamaripeter
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Annamaripeter, Thank you for taking time of your day to share with us your feedback regarding your experience with us. I notice that the high point of your stay was our building, and for that we thank you for your comment. We work every day with all associates to improve ourselves and aim to exceed our guests’ expectations always!... More 

London, Canada
Level Contributor
181 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 23 April 2015 via mobile

Location, as identified by many already is stunning. While the hotel is somewhat dated it remains very classy and well maintained. Staff is friendly and professional despite the consistently busy nature of the hotel. This JW however does not have the personal vibe offered by others. A water view is a must! If you have lounge access the hours of... More 

Helpful?
Thank Dean T
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Dean T, I would like to thank you for your comments and compliments to our staff as they are focused on created memorable experiences always looking to offer differentiated service to our guests. Your feedback regarding the property have been shared with our leadership team so we can better prepare for a future stay as we always welcome our... More 

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Staying in Copacabana

Neighbourhood Profile
Copacabana
The rowdy Copacabana is one of the most traditional and old areas from Rio de Janeiro. This neighbourhood is a blend of Brazilian soul - crowded, rowdy and traditional. This neighbourhood has a bit of everything: bars with music, pubs, street fairs, chaotic streets, and many shops. All these things and more live side-by-side. There are options for all price points and tastes. However, the most powerful draw in Copacabana is still the fantastic view of the coast and the incredible beaches.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The extraordinary JW Marriott Hotel Rio de Janeiro hotel offers seamless commuting to the city's best attractions, including Sugarloaf Mountain, Christ the Redeemer and a variety of nightlife, restaurants and golf courses. The world-famous Copacabana beach is just steps away from our doors, and Rio de Janeiro-Galeão International Airport is less than 10 miles away. Outdoor enthusiasts will appreciate our proximity to exciting activities like rock climbing, surfing and sailing. Guest rooms at our JW Marriott feature elegant decor, plush bedding, marble bathrooms and LCD TVs with international cable. ... more   less 

Additional Information about JW Marriott Hotel Rio de Janeiro

Address: Avenida Atlantica, 2600 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041-001, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Price Range: $223 - $871 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Rio de Janeiro 5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Jw Marriott Rio De Janeiro
Marriott Rio De Janeiro
Rio De Janeiro Marriott
JW Marriott Hotel Rio De Janeiro Brazil
Hotel Style:
#3 Family Hotel in Rio de Janeiro
#5 Business Hotel in Rio de Janeiro
#8 Romantic Hotel in Rio de Janeiro
#10 On the Beach Hotel in Rio de Janeiro
#10 Green Hotel in Rio de Janeiro
#11 Luxury Hotel in Rio de Janeiro
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Rio de Janeiro staff and other travellers.
28 questions
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Questions? Get answers from JW Marriott Hotel Rio de Janeiro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms facing the beach on a higher floor are outstanding.”
 of 5 bubbles MikeandBrendaR, 28 Nov 2016 | Read review
“Request a room with a view even if it costs more”
 of 5 bubbles 100by40, 17 Nov 2016 | Read review
“I stayed on 7th floor, seaview”
 of 5 bubbles , 13 Nov 2016 | Read review
“The rooms with ocean views are the best.”
 of 5 bubbles SalesKing, 3 Nov 2016 | Read review
“Ask for oceanfront.”
 of 5 bubbles HamFam46, 2 Nov 2016 | Read review
5 of 5
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