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JW Marriott Hotel Rio de Janeiro

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JW Marriott Hotel Rio de Janeiro
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2,053 Reviews from our TripAdvisor Community

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Showing 1,339: English reviews
Dracut, Massachusetts
Reviewed 27 July 2015

The service at the hotel was excellent. We were upgraded to Marriott Silver for the stay and received an ocean view room and access to the Executive Club. Felippe made sure we understood what the Silver access provided us and was extremely friendly and professional. The Concierge was excellent in assisting us with tours and with transport back to the...

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Helpful?
1Thank Steve D
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Steve D, First of all, thank you for taking your time to write about your experience at JW Marriott Rio de Janeiro. We are really glad to hear that you enjoyed our room with an amazing view to Copacabana beach and our Executive Club. We also would like thank you for your compliments to Felipe, Wagner, concierge team and...

Reviewed 27 July 2015

We had a great time staying at the hotel. Initially when we landed in Rio, we had an issue with the apartment we were supposed to stay in, but we checked in the JW Marriott hotel, the lady at the front desk was very helpful. We needed 3 rooms as we were 6 of us. We had a great time...

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1Thank Parresh D
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Parresh D, Thank you for taking your time to let us know about the great experience you had with us. It is always amazing to hear how happy our guests are with our service, staff and amenities. We are glad to know that we offered you a memorable moment and we hope to be always your first option anytime...

Houston TX
Reviewed 27 July 2015

This will likely be the most unusual review you will read today. My wife and I wanted an amazing and exotic experience to celebrate our 40th. wedding anniversary. To kick off an amazing first time trip to South America we settled on the JW Marriott, smack in the center of the Copacabana Beach for a four day stay there. It...

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Helpful?
1Thank TigrTony
JW_Marriott_RJ, Front Office Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Mr. Spearink, First of all, thank you for taking your time to share these lovely words about the amazing experience you had with us about five years ago. Probably you can’t even imagine how glad and excited we are feeling about all the compliments you carefully wrote regarding our staff, service, amenities and location. Needless to say how glad...

Richmond, Virginia
Reviewed 25 July 2015

I too am a platinum member. Upon our arrival at the Rio Marriott, we were warmly welcomed. by everyone. The staff spoke Spanish and English and they were more than eager to assist us. The room was quite nice, spacious and immaculately clean. Concierge was very helpful booking a tour for us and provided suggestions on the area dining. In...

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Helpful?
4Thank Elaine K
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Mrs. Elaine K, Thank you very much for these lovely words and for your loyalty to Marriott Hotels! We are truly flattered by your comments, its guests like you that make us want to go the extra mile. And we will definitely be waiting for you in your next trip to Rio so we can once more be a...

Portland, Oregon
Reviewed 21 July 2015 via mobile

I have been to many JW Marriotts, but this place is NOT JW. Currently I am a Marriott platinum member. The first room was so noisy that you might feel that you are sleeping in the street. The fan nosie was very bad. The second room they gave me smelled so bad. So the manager showed me other rooms, but...

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3Thank sung y
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Mr. Sung Y, Thank you for taking the time to share your recent experience at the JW Marriott Hotel Rio de Janeiro with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel...

New York City, New York
Reviewed 19 July 2015 via mobile

With good reason, this hotel is generally #1 among tripadvisor reviewers. The amenities are good. The location is perfect. But, the customer service is truly world class!! From the moment I checked in, I felt as though the staff was determined to make sure my stay was an awesome one. Leonardo at the front desk could not possibly have been...

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5Thank Jeff L
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Jeff L, First of all thank you for taking your time to share your experience with us. It is always wonderful to hear that our guests have had great moments at JW Marriott Rio de Janeiro. Feedbacks like yours never cease to amaze us! Our customer service truly is one of our strongest points, and we love to hear...

Reviewed 19 July 2015 via mobile

I really enjoyed my stay in this Hotel. The service is very good, breakfast is fantastic. The room is spotless. Everything is very good . All the people that work in this hotel are very friendly and helpful. The location is fantastic in front of copacabana beach . You can not ask for more.

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3Thank Samsac
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Samsac, Thank you for taking the time to share your experience. Our staff is always happy to receive feedbacks such as yours. It really makes us want to go the extra mile for our guests. We hope to have you here in your next trip to Rio. Sincerely, Francisco Lasso Director of Operations

Cupertino, California
Reviewed 19 July 2015

We stayed at this hotel with my family in two connected rooms facing the Copa cabana beach - the hotel has a beach service everyday from 9AM -5pm and it was awesome The hotel staff are very friendly, breakfast was great and will definitely stay again

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3Thank Vidyap
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Vidyap, First of all thank you for your feedback. We are glad to hear that you enjoyed our beach service; we provide it so our guests can feel safe and comfortable to enjoy their time in Rio without worries. Our staff will be happy to hear that you enjoyed our hospitality. We hope to have you here next time...

Recife, PE
Reviewed 18 July 2015

We stayed at the Marriot Copacabana for 6 nights and we had the best customer experience i could ever ask for. The staff is very polite, caring and kind, Always making sure their attended all our needs. We arrived at the hotel in a such bad mood because TAM Airlines lost our bags and they went above and behond to...

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Helpful?
2Thank Gearharttb
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Gearharttb, First of all thank you for sharing your experiences with us! I’m sure our staff will be very happy to hear your words. We always do our best to provide guest as special as yourself the best experience. I’m sure Altamir, Jorge, Vagner, Rosemberg and Ramon will be thrilled with your compliments. We hope to see you again...

Richmond, Virginia
Reviewed 17 July 2015

The hotel staff was simply incredible in accommodating our every request. Thank you to Altamir, Thiago, Melina, Guilherme, and the others who helped make our vacation truly special. Susana and Gbenga in the Griffin Club were also wonderful! We loved Rio and this hotel so much that we extended our stay by 3 days. We will definitely be coming back...

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Helpful?
3Thank Rebecca K
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Rebecca K, Thank you for your feedback. We are very happy to hear that our staff really made the difference in your vacation. We always encourage them to go the extra mile for our guests. I’ll personally let Altamir, Thiago, Melina, Guilherme, Susana and Gbenga know they made your vacation special. I’m sure they will be thrilled to hear...

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Staying in Copacabana

Neighbourhood Profile
Copacabana
The rowdy Copacabana is one of the most traditional and old areas from Rio de Janeiro. This neighbourhood is a blend of Brazilian soul - crowded, rowdy and traditional. This neighbourhood has a bit of everything: bars with music, pubs, street fairs, chaotic streets, and many shops. All these things and more live side-by-side. There are options for all price points and tastes. However, the most powerful draw in Copacabana is still the fantastic view of the coast and the incredible beaches.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The extraordinary JW Marriott Hotel Rio de Janeiro hotel offers seamless commuting to the city's best attractions, including Sugarloaf Mountain, Christ the Redeemer and a variety of nightlife, restaurants and golf courses. The world-famous Copacabana beach is just steps away from our doors, and Rio de Janeiro-Galeão International Airport is less than 10 miles away. Outdoor enthusiasts will appreciate our proximity to exciting activities like rock climbing, surfing and sailing. Guest rooms at our JW Marriott feature elegant decor, plush bedding, marble bathrooms and LCD TVs with international cable. ... more   less 

Additional Information about JW Marriott Hotel Rio de Janeiro

Address: Avenida Atlantica, 2600 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041-001, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Price Range: $350 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Rio de Janeiro 5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Jw Marriott Rio De Janeiro
Marriott Rio De Janeiro
Rio De Janeiro Marriott
JW Marriott Hotel Rio De Janeiro Brazil
Hotel Style:
#3 Family Hotel in Rio de Janeiro
#5 Business Hotel in Rio de Janeiro
#8 Romantic Hotel in Rio de Janeiro
#10 Green Hotel in Rio de Janeiro
#12 On the Beach Hotel in Rio de Janeiro
#16 Luxury Hotel in Rio de Janeiro
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Rio de Janeiro staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Rio de Janeiro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an ocean view room - and be patient! We got upgraded for our willingness to wait.”
travelgrrl09, 19 Apr 2017 | Read review
“Ocean view”
cecilfernandes2016, 18 Apr 2017 | Read review
“Get one with a view of Copacabana Beach!”
ohomen171, 16 Apr 2017 | Read review
“The beach views are the best, but the inside rooms have light coming in from the atrium.”
HamFam46, 14 Apr 2017 | Read review
“Ocean view rooms”
junef498, 12 Apr 2017 | Read review
5 of 5